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Armory Chrysler Jeep Dodge Ram FIAT of Albany

Albany, NY

Overview
Employees
Reviews
Vehicles
4.0
1,127 Reviews
Arriving in style isn't just an option. It's a necessity. And substance? We've got plenty. Every Chrysler, Dodge and Jeep®Certified Pre-Owned Vehicle (CPOV) has to pass our stringent certification process guaranteeing that only the finest late-model vehicles get certified. And every vehicle undergoes a rigorous 125 point inspection and a thorough reconditioning process using Authentic Mopar Parts. Add to that a 3-Month/3,000 Mile Maximum Care® Limited Warranty,(1) a factory-backed 6-Year/80,000-Mile Powertrain Limited Warranty,(2) 24-Hour Towing and Roadside Assistance,(3) Car Rental Allowance(4) and CARFAX® Vehicle History Report, free 3-month subscription to SIRIUS Satellie Radio(5) and you don't have just any used vehicle, you've got one that's Certified.
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960 Central Ave

Albany, NY

12205

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Showing 1,127 reviews

October 14, 2024

Have waited over four months for a loaner. The 1-2 week window for the part turned into a month, and since then have not been able to get the repair because we cannot go three days without a v More

by neklaiber
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marlon
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Oct 16, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello, I apologize for the inconvenience and frustration you've experienced with our loaner program. It's concerning to hear about the delay in getting your vehicle repaired, especially during such a hot summer. We strive to provide timely solutions and it's clear we've fallen short here. Please reach out so we can address this issue directly and find a resolution that works for you. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

October 14, 2024

My repairs were completed and I am happy to have my vehicle back. Nice work to the team! More

by roey37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon
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Oct 15, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you! Marlon and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Armory Chrysler Jeep Dodge Ram FIAT of Albany. Best Regards, Armory Customer Relations Team

October 14, 2024

the salesperson had a wonderful personality and was very gracious whenever I called, very helpful with all More

by shensi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Walts
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Oct 14, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you so much for your kind words for Brian, and for taking the time to leave us this wonderful feedback! Best Regards, Armory Customer Relations Team

October 14, 2024

Very fast service , Paul is a friend and always great to see him . Kept my vehicle nice and clean throughout the service More

by bela0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Walts
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Oct 14, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Paul met your expectations. Thank you again for choosing Armory Chrysler Jeep Dodge Ram FIAT of Albany. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Armory Customer Relations Team

October 11, 2024

Everyone was very helpful in this dealership. The service providers took there time with explaining things to me . The customer service was wonderful More

by MERGEL64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlyn Smith
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Oct 12, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

It's great to hear that Caitlyn was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Armory Chrysler Jeep Dodge Ram FIAT of Albany! Best Regards, Armory Customer Relations Team

October 11, 2024

I was treated with the utmost courtesy and respect. The Service Department got me in on time, did what they said and explained what they did and got ne out. More

by Polishman1953
Recommend Dealer
Yes
Employees Worked With
Paul Cassala
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Oct 11, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

It's wonderful to hear that our Service Department at Armory Chrysler Dodge Jeep Ram Fiat of Albany provided you with courteous and efficient service. Thank you for sharing your experience, and we look forward to assisting you again in the future!

October 11, 2024

Brian was great and helped me get a new car in just a few hours! He got everything done so quickly More

by SHAWAC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Walts
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Oct 11, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thanks a million for your review and support. Feel free to reach out to Brian and the team at Armory CDJR of Albany if you need anything else. Drive safe!

October 11, 2024

Professional but slightly disorganized. I ended up running around albany for the right part that needed to be made at a machine shop. Their only option was get 15+ years old junkyard part More

by Jaguarjlr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service advisors and a mechanic were the ones I worked with.
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Oct 11, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for sharing your experience with Armory CDJR of Albany. We apologize for the inconvenience and time spent during your visit, but we're glad to hear our team was professional throughout. Your feedback is valuable, and we'll use it to improve our processes moving forward. If there's anything else we can do to assist you further, please let us know!

October 11, 2024

Dropped my vehicle off for an oil change and it was serviced in a quick amount of time..Was happy. More

by Elaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerome Rucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carolyn Hendrickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray in service 5 stars, Nick Mackay, Billy Comtois, Brian Walts, Dave Crist
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Oct 11, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

It makes us smile to hear that our team at Armory CDJR of Albany provided great service for you. Thank you for sharing your experience, Elaine! We hope you'll stop by and pay a visit again soon!

October 11, 2024

Marlon and the team were absolutely amazing to deal with during a warranty issue. Professional, courteous and very thorough! More

by dawn.yerdon.jtdn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Hardie
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Oct 11, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

We're delighted to hear that Armory CDJR of Albany was able to meet your needs and provide a positive experience. Need anything else, Dawn? Stop by or give us a shout! We'd love to hear from ya.

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