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Armory Chrysler Jeep Dodge Ram FIAT of Albany
Albany, NY
1,118 Reviews
Arriving in style isn't just an option. It's a necessity. And substance? We've got plenty. Every Chrysler, Dodge and Jeep®Certified Pre-Owned Vehicle (CPOV) has to pass our stringent certification process guaranteeing that only the finest late-model vehicles get certified. And every vehicle undergoes a rigorous 125 point inspection and a thorough reconditioning process using Authentic Mopar Parts. Add to that a 3-Month/3,000 Mile Maximum Care® Limited Warranty,(1) a factory-backed 6-Year/80,000-Mile Powertrain Limited Warranty,(2) 24-Hour Towing and Roadside Assistance,(3) Car Rental Allowance(4) and CARFAX® Vehicle History Report, free 3-month subscription to SIRIUS Satellie Radio(5) and you don't have just any used vehicle, you've got one that's Certified.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:30 PM
Sunday Closed
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Showing 1,118 reviews
November 21, 2024
They have a nice waiting area while your car is being serviced. I enjoy having coffee there. serviced. I enjoy having coffee there. More
by DRUM1114
Verified CustomerEmployees Worked With
November 21, 2024
From check in to the service I recieved and the check out it was a perfect visit. it was a perfect visit. More
by SUZYKOALA143
Employees Worked With
November 21, 2024
Bad, long wait time, felt bullied into the warranty, showed me nothing about the car showed me nothing about the car More
by EARLYRISERS
Employees Worked With
November 20, 2024
the service staff is wonderful, the ones checking you in etc. I usually have to wait more than I would like but this time they got me through pretty quickly etc. I usually have to wait more than I would like but this time they got me through pretty quickly More
by HOLLY.CLARK
Employees Worked With
November 20, 2024
Afternoon. . The customer service employee at the sign in desk shared the recall work would take 4-6hr starting at approx 11:15am. The communication letter rece . The customer service employee at the sign in desk shared the recall work would take 4-6hr starting at approx 11:15am. The communication letter received stated 2-4 hr. we stayed while the work had been started. We received a video of a walk around on the Vechical, unclear on what the intent reason for this is non value to the customer unless it's shared what it's utilizied for. At approx 1:30 looking for the customer service rep that signed us in he had gone out to lunch based on another rep share. He checked the status as I requested and reported only half of the recall repairs had been completed. We waited for another 1.5 hr and received a text that all work had been completed. Looking out in the Vechical staging area the Vechical had been staged. I went back to look for the original rep that signed us in still not available at his station ( he took a long lunch unless that's practice, he was also off on the following day on vac.) Lots off discussion within your team on that pcs. Seemed like he started a day early on his vacation! Another CSR supported getting us aligned for the proper paperwork. This Vechical purchased 2 1/2 years ago had some paint that is failing, ( bubbling under the paint) I request information on my what the protocol would be, it was shared we don't handle any paint related issues at this shop ( send us pictures and we will look into it.) The Vechical could have been looked at as requested and if pics had been needed that would have been the time with what the process is moving forward. Felt and actions showed it wasn't important. So I had been very kind on a fair rating. More
by jeffrey.s.turner
Employees Worked With
No interaction with sales
November 20, 2024
Slow service. Nearly 2 hours for oil change and rotation with an appointment is not acceptable. Nearly 2 hours for oil change and rotation with an appointment is not acceptable. More
by rjmallory1966
November 20, 2024
This company is by far the best customer service ever They were exceptional in every aspect They were exceptional in every aspect More
by kangolini1
Employees Worked With
November 20, 2024
Very good place to get a work done great all round number one in more. one in more. More
by marshallwomack2003
Employees Worked With
November 19, 2024
Great person to work with cares about will do his best to get the best de get the best de More
by PIERCEREILLY
