Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Arlington Heights Ford
Arlington Heights, IL
4,963 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,963 reviews
June 17, 2025
Sam was an excellent salesman to work with! Extremely personable, easy going, and considerate. John the sales manager was a pleasure as well! Extremely personable, easy going, and considerate. John the sales manager was a pleasure as well! More
by Mattdonz25
Employees Worked With
June 17, 2025
Mike Waddle, Service Manager for this visit, and many prior visits, always goes above and beyond to ensure customer satisfaction. Thank you Mike! prior visits, always goes above and beyond to ensure customer satisfaction. Thank you Mike! More
by dwberkow
Employees Worked With
June 17, 2025
Jeremy was honest and a clear communicator. We could not be happier to workwith him. We could not be happier to workwith him. More
by Cara
Employees Worked With
June 17, 2025
Jeremy Rosa is the absolute best. A real Honest salesman and we will be back again. A real Honest salesman and we will be back again. More
by Rafael Porto
Employees Worked With
June 16, 2025
Jesus was great to work with. Traveled from a few hours away and he made it as easy and smooth as possible. Traveled from a few hours away and he made it as easy and smooth as possible. More
by Bbrett1985
Employees Worked With
June 14, 2025
Lonnie was fantastic to work with. He was more than willing to answer any questions, was very knowledgeable of all vehicles, and provided a fantastic customer experience. I can’t recom He was more than willing to answer any questions, was very knowledgeable of all vehicles, and provided a fantastic customer experience. I can’t recommend Lonnie enough! More
by Joseph.catanese15
Employees Worked With
June 14, 2025
Steve was awesome and easy to work with! He helped us with just what we were looking for. Never made us feel rushed and we appreciate the time he took with us. He helped us with just what we were looking for. Never made us feel rushed and we appreciate the time he took with us. More
by tonmormar2006
June 13, 2025
I had an incredible experience working with Sam. From start to finish, he was professional, friendly, and genuinely cared about helping me find the right car. From start to finish, he was professional, friendly, and genuinely cared about helping me find the right car. More
by Yarinabereza
Employees Worked With
June 13, 2025
Jeremy was fantastic to deal with! He was respectful and professional throughout the entire process. Anyone that I know that is interested in a ford vehicle I will be sending them hi He was respectful and professional throughout the entire process. Anyone that I know that is interested in a ford vehicle I will be sending them his way! Had a great experience working with him and his team! Most people know how car buying can be, but they made the process smooth and enjoyable. Highly Recommend! More
by Mike
