Arlington Heights Buick GMC - Service Center

Brian kept me advised regarding every step of service. He was knowledgeable about what service was already performed on my car and made recommendations based accordingly. He also gave me a coupon discount of was knowledgeable about what service was already performed on my car and made recommendations based accordingly. He also gave me a coupon discount of which I was unaware. Also, Mike Baker, whom I have known from Joe Mitchell days, would greet me by name. I don't know how that's possible, but it's nice to be recognized. Sorry, I don't have the name of the young lady who took my payment, but she couldn't have been more pleasant. Nicely done, everyone. More

Great service everytime I step foot in Arlington Heights Buick GMC! A little story to back up my feeling of what a great place this is: I live in WI. Last week I was filling up my gas tank at gas station i Buick GMC! A little story to back up my feeling of what a great place this is: I live in WI. Last week I was filling up my gas tank at gas station in WI... a gentleman behind me saw the AH Buick/GMC sticker on my plate and started talking to me telling me he deals with this dealership as well and says what a great staff they have and service! That says it all =) More

Dean Fay went the extra mile to make this service visit Dean Fay went the extra mile to make this service visit for oil change & wiper replacements go very smoothly. I asked about pricing to replace a driv Dean Fay went the extra mile to make this service visit for oil change & wiper replacements go very smoothly. I asked about pricing to replace a drivers seat side panel for the power switches which he was able to provide a quote. I met Ward the mechanic who worked on my Acadia, he is very knowledgeable and pointed out some seepage on the power steering hose and topped off the power steering reservoir. The cashier's office is also very friendly and helpful in explaining any billing questions. More

Just met Dean Fay today. Professional demeanor. He had a loaner car ready for me. In and out quickly when I dropped off the car. Received a call later in the day and told me what the issue was with my ca loaner car ready for me. In and out quickly when I dropped off the car. Received a call later in the day and told me what the issue was with my car, and that it was ready. I highly recommend this dealer and the service department. More

Our family has been going to this dealership for many years for both sales and service. Always great service and everyone has been both friendly and very helpful. years for both sales and service. Always great service and everyone has been both friendly and very helpful. More

Dean did an excellent job of keeping us informed of the problem and a super job of keeping our costs down. We explained the problem and he understood just what needed to be done. Thanks Dean, I am keeping problem and a super job of keeping our costs down. We explained the problem and he understood just what needed to be done. Thanks Dean, I am keeping your phone number handy, just in case there is a next time. Leif & Jean More

Brought by car in for general service and needed them to check on an A/C issue. Was planning on waiting for the repair, but found the A/C fix would take a couple hours. Within 15 minutes they had a loaner f check on an A/C issue. Was planning on waiting for the repair, but found the A/C fix would take a couple hours. Within 15 minutes they had a loaner for me so I could run some errands and go home until car was ready. most work was covered by warranty and car was returned way cleaner than when I brought it in! Always grateful for the quality and honesty in the service done here. More

Nobody informed me that the car was finished. I came at 7.30 pm to see that service was closed. A great person from the finance helped me. Payton made calls, checked every where for the paperwork finally a 7.30 pm to see that service was closed. A great person from the finance helped me. Payton made calls, checked every where for the paperwork finally after 20 minutes was able to locate More

I came in. You did your job. I went home. What do you need? A slap on the xxx? Now get back to work. Thanks need? A slap on the xxx? Now get back to work. Thanks More

I was treated with respect and courtesy from the time I arrived to departure, waiting in a clean waiting room with free coffee and water. When my service was completed, Dean personally told me my work was arrived to departure, waiting in a clean waiting room with free coffee and water. When my service was completed, Dean personally told me my work was complete and reported that everything else on my car was "good to go", and all fluids had been topped off. More