Arlington Heights Buick GMC - Service Center

Reliable Always confident I will receive friendly, excellent service.Been a customer since I purchased my car at this dealership. Will continue to do business Always confident I will receive friendly, excellent service.Been a customer since I purchased my car at this dealership. Will continue to do business here. More

Service with Courtesy Sullivan contacted me when it was time to come in for service on my Envision. Also, they offered to make the appointment for me online. Can't get mu Sullivan contacted me when it was time to come in for service on my Envision. Also, they offered to make the appointment for me online. Can't get much easier. More

Great, friendly service as always. Geoff did a fantastic job! He was friendly and direct. I always feel like I am taken care of when I go to Sullivan. Thanks! Geoff did a fantastic job! He was friendly and direct. I always feel like I am taken care of when I go to Sullivan. Thanks! More

Very friendly and courteous The service department is wonderful from initiating your appointment to servicing my vehicle. Everyone was very friendly and let me know what they we The service department is wonderful from initiating your appointment to servicing my vehicle. Everyone was very friendly and let me know what they were going to do to my car. More

New tire Horrible service Charged us double our son works at a dealership told us we paid double for what we should of The guy was extremely rude we won’t Horrible service Charged us double our son works at a dealership told us we paid double for what we should of The guy was extremely rude we won’t be back ever again More

Awesome customer service!! You can get service anywhere. But I've been coming here for more than 3 years because of the excellent service they provide. Also Victor Gomez is very You can get service anywhere. But I've been coming here for more than 3 years because of the excellent service they provide. Also Victor Gomez is very professional and informative. He really takes care of his customers. More

Does not stand behind their vehicles! We bought and services our car at Sullivan. We received a recall letter about our airbags that stated we were not to bring the vehicle in until we ex We bought and services our car at Sullivan. We received a recall letter about our airbags that stated we were not to bring the vehicle in until we experienced the problem. While we were on an extended vacation in the middle of nowhere,we experienced the problem. There was not a Buick dealer for hundreds of miles. We had a local mechanic look at it and he couldn't find anything wtong. We called Sullivan after we got back and we were told that because now that we were over the mileage limit stated in the letter they expected us to pay for them to take a look at the vehicle. Way to stand behind your product and treat your cutomers. We were thinking of buying another Buick but not now and not from Sullivan. Be forwarned! More

Best dealership and service center ever!! I have purchased 2 cars within the past 6 years from Sullivan and couldn't be happier!! Just went in this week for an oil change on my GMC Acadia and I have purchased 2 cars within the past 6 years from Sullivan and couldn't be happier!! Just went in this week for an oil change on my GMC Acadia and was helped by Victor Gomez in the service department. It was discovered that my rear brakes needed to be replaced as well. Victor is excellent! He is so knowledgeable, kind, trustworthy and helpful and he made sure that I got the best price for the work that needed to be done. I highly recommend Sullivan and wouldn't take my car anywhere else!! -Susan Pabich More

Thank you We had a wonderful experience with victor at Buick! We had been to many other dealership throughout the day and this service was by far the best! Than We had a wonderful experience with victor at Buick! We had been to many other dealership throughout the day and this service was by far the best! Thank you for helping us find the best car for our family! More

Excellent Experience We went in today to have our 2014 Terrain serviced and left with a 2019 Terrain with all the bells and whistles. We were very pleased with our 2014 a We went in today to have our 2014 Terrain serviced and left with a 2019 Terrain with all the bells and whistles. We were very pleased with our 2014 and the service we have always received at Bill Sullivan’s Buick-GMC in Arlington Heights. But today we need to thank Geoff Sulkowski in the Service Department, Shelley Barr in Service/Sales, Mike Audino in Management, and Carrie Herrera in Finance for all the time they each took explaining the options available to us. We are very appreciative and also excited to have a beautiful new SUV. We highly recommend Bill Sullivan Buick-GMC for purchasing and servicing your vehicle. More