Ardmore Toyota - Service Center

My 2006 Rav4 was purchased from this dealership new. I recently went through inspection in New Jersey, where I live and unfortunately it failed due to the obd would not communicate with motor vechicle's e recently went through inspection in New Jersey, where I live and unfortunately it failed due to the obd would not communicate with motor vechicle's equipment. I took it to my personal mechanic to verify that my obd wouldn't communicate. I contacted Roy Cassidy, the service manager at Ardmore Toyota and explained my dilemma because this was my first trip to the inspection station with this suv. Roy understood my situation right away and said he needed to see the vechicle in Ardmore. So I took my Rav4 up to Ardmore the next day and he took full control of the situation. The problem was solved and went right through inspection. Thanks to him and his service department for an outstanding job. More

Jay was very helpful, and knowledgeable. He went over what they would be doing to the car - oil change, lube, etc. He also recommended having the tires rotated which was helpful. That was done. When t what they would be doing to the car - oil change, lube, etc. He also recommended having the tires rotated which was helpful. That was done. When the car was ready for me, he reviewed everything. Told me I would probably need new tires before winter. More

Not only was the initial sales experience exceptional, I have recommended others to this dealership with successful results. The attention to customer service by the entire service department staff is nothi have recommended others to this dealership with successful results. The attention to customer service by the entire service department staff is nothing short of excellent. Any matters that have arisen are handled in an exemplary fashion and the staff goes well over and beyond in treating a customer as a friend. I will continue to recommend this dealership to all I may come in contact with. Thanks to all for providing a great experience with every visit. More

Exceptional service. Attentive to every detail from the valet to the cashier. My service advisor, Scott, performed above and beyond any reasonable expectations. He kept me well informed of what I need now valet to the cashier. My service advisor, Scott, performed above and beyond any reasonable expectations. He kept me well informed of what I need now and what to expect on future service visits. Well done! More

I live in Center City. Someone broke my driver's side window. Ardmore Auto Body was very easy to work with and did a great job. Michael at dealer was exceptionally attentive to scheduling a detailing t window. Ardmore Auto Body was very easy to work with and did a great job. Michael at dealer was exceptionally attentive to scheduling a detailing to freshen up inside and outside of car after the work was done. I think he may have even gone into the dealer on his day off to ensure the detailing was done by the time I came to pick it up. Great job, guys, and thank you. More

The service adviser kept us apprised of what was happening with our car, and our car was ready when we needed it. The cashier was very friendly and competent. The valet staff is also so friendly---t happening with our car, and our car was ready when we needed it. The cashier was very friendly and competent. The valet staff is also so friendly---there is one young gentleman who always takes our car, and brings it back--and I can't think of his name off hand but we always love seeing him and chatting with him. It is a pleasure to do business with this dealership. More

Clarence Barbour is very friendly and very accomodating!! I lived in the Main Line area for 30 years and was not happy and satify with the Toyota dealership in the area ever since we have bought Toyota cars I lived in the Main Line area for 30 years and was not happy and satify with the Toyota dealership in the area ever since we have bought Toyota cars, minivan and those dealership are so rude and greedy and keep on saying this and that had to be repaired while before we brought the car in for service, everything was o.k. and all of a suudden something broke. We really had a horrific and very bad image and experiences with these dealerships. We bought our 2009 Toyota from "freedom Toyota" whose employees and sales people are very friendly and very accomodating and gave us a reasonable deal and the service manager there, Jerry Chatel was very accomodating but since it's too far from us, which will take as more than an hour to get to Hamburg, PA for service, I finally found "ardmore Toyota" and Clarence was very friendly and nice, and that's why I always brought my 2009 Camry for service at Ardmore Toyota. We also bought a 2009 Hyundai Accent from Freedom Toyota since their price are negotiable and Ray , the sales manager wss very easy to deal with and not as greedy and rude as the sales people in the Main Line dealership around our area who are too snobbish and aggressive and insistent and pushy. I lived in Bryn Mawr for 30 years. Hopefully ardmore Toyata's service/maintenance's price will be reasonable and fair and more special promotion's discount coupons so I don't have to look for another dealership for service and as long as Clarence Barbour will be my service adviser, I'll keep on having my car service at this dealership and hopefully the dealership has the facilty to vacuum the car and wash the car after servicing it and also offer "FREE STATE INSPECTION" since "FREEDOM TOYOTA" in Hamburg does all these complementary special services whenever we went there for service and provide a "complementary car loaner for us to use instead of waiting till the service is done;that's a good way to make the customers happy and satisfy especially in this distress economy, people are almost out of job, or no increease in salary, no extra bonus but gasoline, staple foods and groceries keep on increasing its price, how can people afford to have their car service ( whioh is not a major necessity, it's kind of extra expenditures if you can't do it by yourself and especially almost all cars are electronically equipped and digitalized and it's impossible to do it by yourself and especially with the annual State and Emission inspection beside the major maintenced or defective problems. I also suggest to have more up-to-date newspapers, magazines for customers to read while waiting during car services, since it takes hours to have inspections and maintenance works to be done. More

Made an last-minute appointment to have a driver-side mirror installed. Showed up early morning and the car was received immediately and the work was completed quickly, effectively and efficiently. I was mirror installed. Showed up early morning and the car was received immediately and the work was completed quickly, effectively and efficiently. I was greeted warmly and able to work while the installation was being completed. This is the best dealership relationship I have ever had. More

I rated the service excellent because I thought it was superb. The customer service was outstanding. Often today it can be an arduous process, and one that I dread and as a result often leads to procrasti superb. The customer service was outstanding. Often today it can be an arduous process, and one that I dread and as a result often leads to procrastinate, particularly when it comes to car repair. As a woman, I often feel that I am talked down to and more often then not ripped off because of the lack of knowledge, or the perceived lack of knowledge. This experience, starting with the customer service rep, Michael Drummond, completely renewed my faith in respect and honesty when dealing with car repairs. At first I was apprehensive because I was advised not to go back to the dealer because they were over priced and tend to “up sell” repairs and maintenance, but I had been to two outside mechanics who told me I needed a new transmission, but I felt that wasn’t the case. So I decided to take it back to the dealer since they would be more familiar with anomalies that might be associated with my Toyota rav4. I spoke to a customer service rep named Michael Drummond, and was impressed by the fact that he didn’t try to automatically sell me on a new transmission, he said to get it in for a diagnostic test first and then go from there. The day of the appointment when I went to start the car to bring it in, I found the battery was dead and when I popped the hood I had found that there were chemicals that had oozed out of it. I was sure I needed a new battery on top of everything else, even though, the battery had just been installed four months ago. This was when another stellar performance in customer service came into play. When I called Michael to tell him my car would not start so I would have to cancel the appointment and that I thought I need a new battery, he said “no problem, I will come and pick the car up and lets just have the diagnostic done first, before jumping to any conclusions.” I live less then a mile away from the dealer, and he was here within 15 minutes with a battery box, started my car, and took it to the dealer. Once the diagnostic was done, I found I did not need a new transmission or battery, which was a huge relief, and was given great recommendations, by Michael, due to the results of the diagnostic test. The car runs great and I well be bringing it back this week for routine maintenance as a result of the recommendations given by Michael and the diagnostic report. Please continue to always give exemplar customer service and continue honesty business practices. More

I brought my car in for inspection and I was greeted by Don Cannon. He was very professional, friendly and knowledgable. He asked me if I had any concerns about my car and I said that I was just here for m Don Cannon. He was very professional, friendly and knowledgable. He asked me if I had any concerns about my car and I said that I was just here for my inspection. He told me that it would be approximately 30 mins to an hour. He then went on to inform me about the shuttle service that would take me to the near by stores so I could shop while I wait and I could call when I'm ready to be picked up! Who wouldn't love that! I told him another time but I thanked him for that information. He told me to have a seat and that there are complimentary drinks to help myself. Later he came over to me and informed me that my car was now being serviced and I should be done soon, he told me that there were no problems but he recommended that I change my tires before the fall. Not only was my visit expedient but I was kept well informed about the progress of my car by a well mannered, friendly, outgoing worker who also demonstrated that he had my best interest in mind when he informed me about the future care of my car. It's service like this that keeps my coming back. I also recommended ardmore toyota scion to my parents and they are now the owner of a brand new toyota. Thanks Don! More