Ardmore Toyota - Service Center

Service is the key You can purchase a Toyota anywhere. It's service after the sale that counts and that is where Ardmore excels. Thank you Drew for all the great work a You can purchase a Toyota anywhere. It's service after the sale that counts and that is where Ardmore excels. Thank you Drew for all the great work and assistance. More

Prius Service This is my first review of a service center. Ardmore Toyota's effective effort to be professional, welcoming,helpful, and timely impelled me to sign u This is my first review of a service center. Ardmore Toyota's effective effort to be professional, welcoming,helpful, and timely impelled me to sign up to write this. I'm horrible with names, so I actually called after the service of my car to track down who I was assisted by. Tori as well as Regina were happy to help me in my quest for names. I scheduled an appointment to have my car serviced with Josh, who was extremely amiable and attentive, and listened/responded to my concerns thoroughly. He referred me to Bill, who would be present on the day I was able to schedule. Upon arrival I was immediately assisted outside by Riley, who calmly guided me as I fumbled to get my dash to display milage. He told me everything I needed to know and materials to gather to check in before my car was valeted. When I left, he noticed I had coffee and handed me a Toyota mug and expressed a nice sentiment valuing me as a customer. There was hardly any wait once inside. Jay promptly checked me in, listened to my explaination of what I was experiencing while driving, and also informed me of a recall on my car that would be amended along with the repair/multipoint inspection I needed. This was all a matter of minutes. While my car was being serviced I helped myself to coffee and set my laptop up on one of the many available tables/desks. The waiting room is spacious and comfortable and the atmosphere is relaxed and pleasant. I felt like I was just spending a bit of the morning sending some emails in a cafe. Bill popped up in about 20 minutes happy to tell me that the repair needed for my car was not nearly as severe or costly as I had assumed. Great news! Having the inspection eased my uncertainty about the status of the car's tires, brakes, etc especially now in the middle of winter. Bill was excited to let me know everything checked out great! I feel more confident and safe driving after my experience at Ardmore, and honestly look forward to my next visit. A big thank you to everyone who helped me, was a slice of the morning well spent. Georgia More

Sales and Service: Ardmore Toyota Continues to Deliver I initially reviewed Ardmore Toyota shortly after purchasing my Prius (see original review below). I want to update my review to add that Ardmore Toy I initially reviewed Ardmore Toyota shortly after purchasing my Prius (see original review below). I want to update my review to add that Ardmore Toyota does not simply provide 5-star service to prospective customers; from routine maintenance to service appointments, Ardmore Toyota continues to deliver. Recently, my purse was stolen in the city, with both my driver's license and Prius Smart Key inside. So, the thief had my car key and knew where I parked my car. I contacted Ardmore Toyota right away to explore my options for handling the situation. I spoke with Service Advisor Bill Moore who was knowledgeable, compassionate, and accessible. He clearly presented all of the replacement and reprogramming options to me and, in his professional opinion, advised what might be the best course of action considering the variables. Also, he showed concern for what had happened to me. I had to make a lot of phone calls to companies to remedy the aftermath of the theft. None of the many representatives with whom I spoke were paid to be caring, so I did not expect a show of support. However, a little bit of empathy -- hearing someone validate that what happened to me was unfortunate and then express interest in wanting to help me -- restored my faith in the goodness of people and put a positive spin on the whole situation. Finally, Bill was accessible. He promptly returned phone calls and also reached out to me multiple times to update me every step of the way. I'm not even kidding when I say that Ardmore Toyota made me feel like a rockstar with all of the personalized attention I received over a matter that they easily could have passed off as insignificant in the grand scheme of things. The short version: I will continue to recommend Ardmore Toyota to anyone and everyone I know. Thank you for taking good care of my Prius and me! --- Londale Walden went above and beyond his role as salesperson. With all the paperwork involved in purchasing a new vehicle, I can imagine how the process could feel highly impersonal and daunting. Instead, Londale made the process, dare I say it, fun. His professionalism and courteousness made me feel confident about my purchase, while his warmth and sense of humor made me feel valued as a customer and as an individual. I believe it takes a top-notch employee to simultaneously maintain attention to detail, knowledgeably answer questions and make a customer feel like he or she is the first and only person in the showroom. His enthusiasm was infectious and made me feel not only excited about my new 2015 Prius, but about Ardmore Toyota, as well. Thanks to Londale and the other employees with whom I had the pleasure of interacting, I would undoubtedly recommend this dealership. More

Excellent Service I receive the "BEST" quality service every time I bring my car to get serviced. Josh Flecther is "Outstanding" he always makes sure that I am being w I receive the "BEST" quality service every time I bring my car to get serviced. Josh Flecther is "Outstanding" he always makes sure that I am being well taken care of and he always follows up with me to ensure that my car is well serviced. I can go on and on about the service team... Ed is great! He always asks me "How I am doing" and he always makes sure that I am being serviced appropriately. Lastly, Don Cannon is wonderful he always answers my questions any time I am not certain about something pertaining to my car. Ardmore Toyota's service staff is one of kind and I feel like a valued customer. More

Thanks to my service advisor DREW! AWESOME EXPERIENCE! I wanted to thank my service adviser Drew for all of his help today. Even though the Service department seemed to be a bit overwhelmed, Drew was able I wanted to thank my service adviser Drew for all of his help today. Even though the Service department seemed to be a bit overwhelmed, Drew was able to get me in & out for a battery replacement in a timely manner & was a pleasure to work with. Will definitely recommend this dealership to my friends & family. Oh by the way, this was for my Lexus. He was able to track down the previous Toyota dealership (in Texas) that sold me the battery. Thanks again Ardmore Toyota! More

outstanding service above and beyond I had an issue with my display unit on my Prius. My speedometer wasn't working and it wasn't very nerve-wracking situation for me And I was afraid to I had an issue with my display unit on my Prius. My speedometer wasn't working and it wasn't very nerve-wracking situation for me And I was afraid to drive the car. Josh and Drew worked with Toyota after Toyota Motor Sales originally wasn't helping with the situation. even though the work was initially declined by Toyota, they went to bat for me and they got it covered by Toyota. I don't have any family locally but Ardmore Toyota made me feel like family. They went above and beyond from start to finish they even gave me shuttle service back and forth to and from work in the seventh heaviest downpour in the history of Philadelphia More

I would definitely recommend everyone that I know to take there Totoya's to Center City Toyota. The customer service was EXCEPTIONALLY GOOD. Particularly the service person by the name of Angel Robles. An there Totoya's to Center City Toyota. The customer service was EXCEPTIONALLY GOOD. Particularly the service person by the name of Angel Robles. Angel was a very friendly, kind, considerate, and knowledgeable professional. He kept us abreast of the time frame that the work would be complete on our cars. He made sure to check on us and to assure us that everything was going well. It was a WONDERFUL customer service experience. More

Carl was great to work with; he answered all my questions and gave me the opportunity to come to a decision as to what I wanted to do. I wouldn't hesitate to recommend him to a friend. and gave me the opportunity to come to a decision as to what I wanted to do. I wouldn't hesitate to recommend him to a friend. More

I experience today was okay. I just got a fuse put in today and the service tecs really are very good at what they do. today and the service tecs really are very good at what they do. More

I spoke to Archie in order to rent a car. He was great to work with. He gave clear answers to my questions and followed up with me to inquire about my experience with the rental. I would recommend renti to work with. He gave clear answers to my questions and followed up with me to inquire about my experience with the rental. I would recommend renting a car from Ardmore Toyota again. More