Archer Volkswagen

Very shady business . They facilitated a false employment program took The sales trainees money and never gave it back. Horrible integrity. Don’t go over here, just my opinion. I’m undergoing legal action no program took The sales trainees money and never gave it back. Horrible integrity. Don’t go over here, just my opinion. I’m undergoing legal action now. More

Chris Hernandez is an outstanding Seller from Archer VW Chris Hernandez is a really nice guy always eager to provide support and give you the best possible deal you can find in the VW market now days. If Chris Hernandez is a really nice guy always eager to provide support and give you the best possible deal you can find in the VW market now days. If you are looking for a great price, professional courtesy, willingness to support all your questions in a timely matter, don't look further since Chris Hernandez is the Salesperson you need. Thanks for all the hard work Chris! Francisco Diaz More

Thank goodness for this dealership I had been dealing with a local dealership for two months waiting on my Final Edition Beetle. I looked at a vehicle online and asked a question throu I had been dealing with a local dealership for two months waiting on my Final Edition Beetle. I looked at a vehicle online and asked a question through the website. In seconds, I had a response from Chris and he was able to make the deal happen in two days, not two months. I drove to Houston and got the car. I was in and out in an hour. They were honest and even talked to me about what I actually needed in the way of warranties. I can say without a doubt that this dealership is amazing. More

Went above and beyond. Pedro the mechanic at archer, went above and beyond to help me load a vehicle I purchased there. It took him and I almost a hr to load the car with Pedro the mechanic at archer, went above and beyond to help me load a vehicle I purchased there. It took him and I almost a hr to load the car with it raining and the trailer being slippery. While other salesman watched and glared. I wouldn’t rate the rest of the staff but Pedro I would give a 10/10 More

Interested in a vehicle! Called earlier about a car i saw on the used car lot while driving by. Salesman states he knows vehicle since he took it in trade. I ask milage and he Called earlier about a car i saw on the used car lot while driving by. Salesman states he knows vehicle since he took it in trade. I ask milage and he replies 'low milage". I ask if it is 4x4 he replies "i think so". Ask when I can come in. I reply with later today. He ask for name and number so he can send me info. Never heard from. Was really interested in vehicle but others are out there so I will keep shopping. Hope this guy is salary as he may starve! More

New customer purchase I purchased an Atlas. At the time I made offer to buy the car, no one disclosed to me the car has 671 miles on it. The car was delivered without all o I purchased an Atlas. At the time I made offer to buy the car, no one disclosed to me the car has 671 miles on it. The car was delivered without all options listed. I have to tell my sale lady and talking to sale Manager, Steve to get all options listed delivered. The car delivered missing 1 key. I have to go back the next weekend to get the key. I went home and checked, the car missing wheel locks key. If I have a flat tire, I cannot change my tire. I called my sale lady and sale Manager. They told me I have to bring the car in again next weekend for service to remove the current wheel locks and installed new set. I felt this dealership just want to sale car not care about customer service. I will never recommend anyone to buy or service vehicle at this dealership. You never know what you driving off missing. More

Really irresponsible with poor attitude service team Recently I need to have oil and filter change. As I purchased my car here I thought it would be a good idea to have the service done at the same place Recently I need to have oil and filter change. As I purchased my car here I thought it would be a good idea to have the service done at the same place, so I planned to have the maintenance done at Archer, even though it is almost 4 hours drive round-trip for me. Before going I contacted them trying to schedule an appointment for Saturday, but was told that the oil change service only takes only 30-40 minutes so I could just stop by before 2pm, which is when they close. And after I got there at 1:05, I was turned down for the service because they wouldn't take any more cars. And it was only 1:05. So I drove another 2 hours all the way back home and have nothing accomplished. But I really trusted Archer VW, so I decided to give it another try. I called the service again and explained my situation, and the service person on the other end of the phone was really impatient with the conversation. He said they don't take appointments on Saturdays, so I thought "should I just spend every Saturday driving there wishing myself good luck without knowing whether my car will be taken care of?" Why isn't making an appointment an option on Saturdays? The service person didn't seem to care my difficulties and answered "just come early." Like how early exactly?? And it's not even guaranteed that I will have my service since I cannot make an appointment. If they mean to stop service before 2pm, they shouldn't have said they close at 2pm, because they basically close at 1, or even earlier. More

Buying a brand new car The staff upon walking in was generous. We went to speak to Clyde who we were referred to, and he was kind and helpful. We told him the kind of car we The staff upon walking in was generous. We went to speak to Clyde who we were referred to, and he was kind and helpful. We told him the kind of car we were looking for and he brought us back and said go explore and choose what you love. We did, and found a beautiful Passat and bought it. Clyde was incredibly helpful in getting us to the price we want and working with us to see what we could do to arrange payments. We had gone to West Houston Volkswagen who were incredibly rude and left us upset. Here, it was a whole different experience More

The service department is horrible. I purchased a 2018 Tiguan on Feb. 17,2018. The sales experience was seamless and quite enjoyable. Ricardo, Patrick and Jeremy have been stellar. Howe I purchased a 2018 Tiguan on Feb. 17,2018. The sales experience was seamless and quite enjoyable. Ricardo, Patrick and Jeremy have been stellar. However the service team is loaded with snags to say the least. My vehicle has been in for service twice for the same issue. The first time I took it in on Feb.27,2018 it was there until I called on March 5,2018. to see if service had been completed. On March 9 I returned back to the dealership for the same noise in the driver side door. After consistently calling the service department and being avoided by Ivan Wong, Gary Harriss , and everyone else in the service department, and 35 days of waiting, I finally get to pick up my car. Hopefully it is fully repaired and I can enjoy the vehicle I purchased 2 months ago. More

Highly UNmotivated We went to the dealership to buy a car for my youngest son. There were no other customers there yet nobody came to greet us when we came in, and we ha We went to the dealership to buy a car for my youngest son. There were no other customers there yet nobody came to greet us when we came in, and we had to wait for the one salesman to get off his phone call. I saw several others just sitting at their desk, and they saw us but didn't bother to offer any assistance. More