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Apple Ford White Bear Lake
White Bear Lake, MN
1,305 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success:
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,305 reviews
February 22, 2025
Great service a follow thru. We had a couple minor hiccups and Pete was on it and got it done. We had a couple minor hiccups and Pete was on it and got it done. More
by Bryan N
February 21, 2025
Louie, my service advisor was fantastic! He kept me informed as to what was going on with my vehicle and I feel he went "above and beyond" to make sure I was taken care of with as little st He kept me informed as to what was going on with my vehicle and I feel he went "above and beyond" to make sure I was taken care of with as little stress as possible. More
by dcaspers
Employees Worked With
February 20, 2025
Excellent service. Kept me informed about repairs and offered discounts on maintenance items. Not only repaired my problem but fixed another that was unrelated. Steve w Kept me informed about repairs and offered discounts on maintenance items. Not only repaired my problem but fixed another that was unrelated. Steve was fantastic to work with!! More
by dennis200911
Employees Worked With
Steve.
February 14, 2025
My advisor, Nate, was great to work with. He answered my questions and communicated throughout the process. I will continue to service my truck at Apple Ford. He answered my questions and communicated throughout the process. I will continue to service my truck at Apple Ford. More
by lippincotthomes
Employees Worked With
Nate
February 11, 2025
Pete is always the best! He always has everything ready to go anytime we upgrade. He always has everything ready to go anytime we upgrade. More
by brock99
February 08, 2025
Louie, the Service Advisor I worked with is great; 5 stars for him, kept me informed about what was going on with my MKX at all times. The rest of the last 3 times I've been to Apple Ford in the last m stars for him, kept me informed about what was going on with my MKX at all times. The rest of the last 3 times I've been to Apple Ford in the last month, have left a little bit to be desired. I thought they said they ran a complete diagnostic on my vehicle the first time it was in their shop, but when that cold snap hit....my car wouldn't start. This is Minnesota, cars don't always start when it's -20º outside. Got it jumped, the car started.....it went directly back to Apple Ford, found a bunch of other things that needed fixing (didn't they just run a *complete* diagnostic?). Long story even longer, 2+ weeks without my car (combined 'visits', yes, they let me use a couple lovely loaners), got the car back, got to enjoy it for all of 45 minutes, the service engine light came on. Back to Apple Ford (just a bad sensor and/or possibly plugged catalytic converters), they reset things, I've been driving it for several days now, I am once again loving my MKX. Sorry Apple Ford, I can't give you 5 stars (close, say 4½ stars?), but you really are so much easier to deal with than Autonation was, I think we kind of got off the wrong foot, due to my past experiences with Autonation. Thank you, I will be back. More
by dayleklappenbach
Employees Worked With
Louie Dickey
January 30, 2025
Rich was outstanding, honest straight forward. Got the car I wanted for the price I wanted. Great car buying experience Got the car I wanted for the price I wanted. Great car buying experience More
by kb
