Apple Ford White Bear Lake

My salesman was a good man ready to satisfy the customer and iam really appreciate him and iam really appreciate him More

My first visit to Apple Ford in White Bear Lake will definitely not be my last! Mike and Steve were more than helpful finding my daughter a used car. They went to extraordinary lengths to find her a car definitely not be my last! Mike and Steve were more than helpful finding my daughter a used car. They went to extraordinary lengths to find her a car to meet her needs and the financing to make it work. They spent a lot of time with us making sure all our questions were answered. They’re trustworthy, compassionate and extremely knowledgeable! We will be back! More

I've used this dealership several times, mostly due to location. However, I will NOT be using it again due to the failure to perform maintenance as required. Oil change, front end lube, rotate tires, S location. However, I will NOT be using it again due to the failure to perform maintenance as required. Oil change, front end lube, rotate tires, Simple, right? My vehicle is equipped with zerk fittings on the front end, requiring lubrication every 5,000 miles. Each time I specify the lube points require grease, 4 times out of five, I've checked afterwards and found either only a partial grease or no lube has not been applied at all. I talk with the shop guy and then it's done. This last time (30 December), I specified that zerk fittings were present, recieved a "got it: & a nod, from Jacob at the counter. After the work was "done", he escorted me to the cashier. Standing at the counter I asked if the lube points had been greased and he stated that they been done. I walked out to the truck, looked at the first fitting (steering crossbar) easily seen. Not so much as a drop of grease was seen, nor was the fitting even wiped clean for service. I checked the upper ball joints. Nope. nothing. The fittings visible had nothing on them. When the situation was presented to the service writer, he told me I'd not even mentioned the chassis lube to him. Several minutes of argument followed with him finally telling one of the shop crew to grease the truck. The young man who finally did the greasing came over afterwards and apologized over it. I will find another place for my service More

I want to preface this by saying that I RARELY write reviews but I felt compelled to do so after my experience with Ryan McCarthy. I am the kind of person who does my research and know what I want befo reviews but I felt compelled to do so after my experience with Ryan McCarthy. I am the kind of person who does my research and know what I want before I even walk through the door. I told Ryan what I wanted, and he worked with me to get a deal done. Ryan knows what he is doing and will work for you to make sure you are happy with your purchase. I like to recognize excellence when I see it and Ryan exemplified this during my buying process. More

James was awesome! He didn't pressure me into anything. This made my custom order a stress free process. When ever I had a question he would answer timely and if he did He didn't pressure me into anything. This made my custom order a stress free process. When ever I had a question he would answer timely and if he didn't know he would find out the answer. If it wasn't for him I wouldn't be driving my dream truck now. More

Dropped off vehicle for warranty repair. After vehicle had been left for seven days, had to call four separate times for an update on repair. First three calls I was informed that all serv After vehicle had been left for seven days, had to call four separate times for an update on repair. First three calls I was informed that all service advisors were busy and would call me back. Fourth call I was finally able to be told my vehicle had been completed for several days and that multiple messages had been left. The person I spoke with about this could not confirm who tried calling and/or emailing regarding this status because they were not the employee who tried. I had no missed calls, voicemail, emails, or spam emails from anyone at this dealership. I arrived and walked into the service arrival bay and even with making eye contact with multiple employees, nobody bothered to acknowledge my presence, yet alone offer to help me out. After several minutes, on service advisor asked if he could help me and when I mentioned I was here to pickup a vehicle, he pointed to the cashier in a way that made me feel I must have annoyed him by asking for help. Got my keys and signed all paperwork at the cashier office and asked if they knew where my van would be parked and she just shrugged her shoulders and said "usually they just park these out front, but feel free to walk our lot." Very unprofessional interactions from multiple employees at this dealer. Have had better experience in the past at another dealer, will likely drive further for service next time. More