Apple Ford Apple Valley

The employees were very helpful and their prices were great. The work was great and my car is working good as new! The employees certainly take time to give their costumers the best deal possible. great. The work was great and my car is working good as new! The employees certainly take time to give their costumers the best deal possible. More

Denise and Apple Valley Ford were very helpful and honest about purchasing tires for my vehicle. They offered me many choices and went the extra mile to make sure I was happy. about purchasing tires for my vehicle. They offered me many choices and went the extra mile to make sure I was happy. More

I have been experiencing trouble with my accelerator pedal not pressing down when it gets cold out and this morning it would not press down at all. I finally got it to free up, called the dealership and pedal not pressing down when it gets cold out and this morning it would not press down at all. I finally got it to free up, called the dealership and spoke to someone on the phone who said to bring it right in and they would get it in and out today. When I arrived at the service department, the service writers were helping other customers. I was waiting to be helped when Rick, a mechanic who was waiting to talk to a service writer asked me if I had been helped. When I said no, he proceeded to ask me what brought me in. I explained my problem with my 2007 Ford Focus. He immediately popped open my hood and explained what typically causes the problem. When the service writer, Denise was free to help me, he asked her to put a code in her computer for my particular car. Together they printed out the two options there were to fix the problem. One was to replace the throttle, or the other option was to clean the throttle. Since I plan to trade my car soon, I opted to try going the route with the cleaning, and pursue replacing the part only if necessary. Denise asked Rick if it was something he had time to do right away, and he asked her to have the car driven directly to his work station. Denise pointed me in the direction of the customer lounge and explained that she would find me when things were completed. Less than an hour, there she was and my car was finished. She walked me to the cashier and explained to me that if I decided to install the part at a future time, that all I needed to do was give her a call with the part number she and Rick provided me with and they would get me taken care of. Denise has been my service writer in the past and has always taken care of me. What a great personality she has! The total experience is what keeps me coming back to Apple Valley Ford. I live in Wisconsin and my warranty has expired. I could have gone to any of the dealerships between Apple Valley and my home, but I chose to drive the 60 minutes it takes to get to Apple Valley because of the service I receive. Apple Valley Ford is my dealership, and with quality staff like Denise, Rick and others on staff that have helped in the past, will have me as a customer for years to come! More

Adam provided great customer service and was extremely friendly while doing so. He got a rental car setup for me and provided calls with updates on my vehicle. I was able to actually see what was wrong w friendly while doing so. He got a rental car setup for me and provided calls with updates on my vehicle. I was able to actually see what was wrong with the car during the initial diagnoses and know exactly what needed to be fixed. The dealership itself has always been helpful and there is always someone to help you. Bought my car here and would consider buying another one. More

I drove in and my car was taken car of immediately. Eric I drove in and my car was taken car of immediately. Eric knew what to do and the repair was done in a very measurable time. I was really happy with I drove in and my car was taken car of immediately. Eric knew what to do and the repair was done in a very measurable time. I was really happy with the service. More

I did a lot of research prior to visiting Apple Valley Ford and was quite pleased that I wasn't pushed to try out a different vehicle. I knew what I wanted and was glad to be able to follow through with t Ford and was quite pleased that I wasn't pushed to try out a different vehicle. I knew what I wanted and was glad to be able to follow through with the car I had my eyes on. Keith was great to work with, honest, open minded, and very funny. I told Keith how much I hate car shopping (with a very graphic comparison) and was happy to say that by day 2 of my shopping experience I wasn't feeling that it was such a bad thing to do! The paperwork process took over 6 hours total, and that was with a good credit rating. I would've liked to have been in and out faster, but also aware that there were many others in buying vehicles at the same time. More

We have always had our 2006 Focus serviced at Apple Valley Ford. Each time we are treated very well and all things related to our visit are explained in detail. If we would rather not have a certain s Valley Ford. Each time we are treated very well and all things related to our visit are explained in detail. If we would rather not have a certain service done there is no pressure to sell us the declined service. Lately we have been using the quick lane and Justin Moorman is the representative we seem to see the most. On our last visit I wanted to check into extending our Easy Care program and was directed to Mark Berggren who helped me with the process and went beyond the expected help I thought I would receive, in a nut shell both these men are professional, knowledgable,very helpful, and an asset to Apple Valley Ford. As a dealership we have had only one major proble with our car and they took care of us in a timely manner and fixed the problem promptly. I would recommend Apple Valley Ford at any time. If we need another vehicle in the future Apple Valley Ford will be where we go. More

Rob was knowledgeable, courteous and most attentive. Because of my experience, with Rob as a salesperson,I can with good conscience recommend him to whomever in my "circle" might be considering an auto Because of my experience, with Rob as a salesperson,I can with good conscience recommend him to whomever in my "circle" might be considering an auto purchase. He exemplies integrity and courtesy. When this auto has reached his "end of life", I will seek Rob as once again my salesman of choice and Apple Valley Ford Lincoln as my dealer. More

This was my second time in a row purchasing a new Ford Escape from this dealership. Nick was my salesmen and he is very professional, kind and patient with my questions/needs. Nick has also followed up Escape from this dealership. Nick was my salesmen and he is very professional, kind and patient with my questions/needs. Nick has also followed up w/me to make sure I am happy w/my vehicle and is always been very fast on returning a phone call from me. I will definitely purchase my next vehicle from Nick ....hoping Ford keeps this type of vehicle available in a reasonable price. Also, remembered that Nick was very good at setting up my sirius and explaining and also my voice/cell phone system - as that was all new for me and very confusing at the time...but with his teaching I feel more confident now when using it on my own. I did call him shortly after using it with a question and he was happy to talk me through it over the phone. Very Nice man! More

This is the 3rd car that my husband and I have purchased from Apple Valley Ford. We also get all of of our auto service done at the AV Ford Quick Lane. We are loyal customers because we ALWAYS get great ser from Apple Valley Ford. We also get all of of our auto service done at the AV Ford Quick Lane. We are loyal customers because we ALWAYS get great service that is knowledgeable and friendly and that isn't pushy in the slightest. I worked with Chris from sales and Alex from finance (and a few other friendly folks) for my latest car purchase. Chris was patient, answered all of our questions thoughtfully, and went out of his way to make the process easy. Alex got a great rate for me and communicated with my multiple questions in a timely manner. More