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Antwerpen Volkswagen - Service Center

Pasadena, MD

4.2
304 Reviews
Call Service Center (410) 760-6300

304 Reviews of Antwerpen Volkswagen - Service Center

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September 10, 2024

Was clean and the waiting room was very accommodating, as well as bathrooms being very clean More

by BLK4DOOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Marquez
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September 10, 2024

Professional & Very friendly staff. My first time bringing my vehicle in for service. I will definitely be returning. More

by mstharris1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendi Pittman
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September 01, 2024

Appointment took a tad longer than predicted, but pleasant and helpful staff and comfortable waiting room. More

by ID63
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy , Ron Marquez
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August 31, 2024

Was not pleased with the service. Because they tell me that my latch was covered under warranty then I bring it in to get service and they tell me that it's not telling me I have to p More

by medleycatherine429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Marquez
Report | Print
Aug 31, 2024 -

Antwerpen Volkswagen responded

Thank you for your feedback Catherine. We're sorry to have disappointed you. We'll investigate this matter further to prevent similar incidents. Antwerpen Auto Group Ronald Marquez (Service Manager) Antwerpen VW

August 31, 2024

The service writers do their best to keep you informed and explain what's going with your vehicle. More

by wfcavey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy in service
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August 30, 2024

Great and efficient service, friendly staff. Thorough inspection. Also they have a workstation if you need to wait for your car. More

by StacyPiccolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 30, 2024

It was a great experience. I got my service done, and received a call when my repair was completed. When I arrived my car was cleaned and waiting out front. More

by VERNIE_MCLENDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendi Pittman, Ron Marquez
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August 29, 2024

A lot of people are apprehensive when going to a dealer service department however I have found Anwer in service to be trustworthy and reliable with a special shout out to my service advisor. Wendy Pittman More

by Candy man 2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Marquez
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August 29, 2024

The dealership and staff were fantastic. Specifically Oliver and Sam. Would definitely recommend this dealership to anyone interested in a VW. More

by CHRIS.ABRAHAM1221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Serio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oliver Hong
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August 29, 2024

Dropped off my vehicle a day prior my appointment and they didn’t service my vehicle until after lunch time. My vehicle was scheduled for 8am. Overall Emelie helped out tremendously More

by jalilio1989
Recommend Dealer
Yes
Employees Worked With
Emelie
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