Antioch Chrysler Dodge Jeep RAM

I took my van in for work due to a recall. They were dishonest with me and told me it would take 90 minutes. After 2 hours they informed me it would take 3 hours or more. I had no way to get h They were dishonest with me and told me it would take 90 minutes. After 2 hours they informed me it would take 3 hours or more. I had no way to get home was forced to take a rental. By the time they finished my van was there 7 hours. I had to go back the next day to pick up my van and rearrange my schedule. They have poor communication skills never once explained why it took so long and never once said they were sorry for all the problems they caused me. If they had sent me a survey I would of given them an F. More

Eric is one of the best sales people I've ever met. Although I didn't end up purchasing a vehicle from Eric, I would recommend working with him 10/10! Although I didn't end up purchasing a vehicle from Eric, I would recommend working with him 10/10! More

Very disappointed in working with this dealership. We were misinformed on a recent purchase of when the car was actually put in service. This affected the new car warranty, Jeep Wave membership and We were misinformed on a recent purchase of when the car was actually put in service. This affected the new car warranty, Jeep Wave membership and Sirius/XM trial period. We asked numerous times prior to purchase for confirmation on the actual service date and would we receive the full new car 36 month/36K warranty. Repeatedly told 'Yes' you will get the full complete service. After purchase, we signed up for an extended Mopar warranty and found out car warranty has already started almost 7 months prior and only 28 months remained. Called dealership and salesperson back numerous times and have not received any resolution. Salesperon admitted that we were indeed told that the warranty would be the full 36 months/36K, as this is 'what he was told by his team' and said he would speak with management to see if they could provide a resolution. No resolution and they no longer return my calls/text. Also, car did not have owners manual when we picked it up and was promised an owners manual would be sent in the mail. It has now been almost three months and have not received the manual. Continue to check in with dealer and get no response. In addition, this car was purchased outright and we have numerous issues with getting the title and registration on the car due to misinformation and poor execution by the dealership. Bottom line, I would not recommend working with this dealership. Have purchased numerous cars in my lifetime (many Jeeps) and this was Not a good experience. More

Very Proessional service department. I would go back anytime for my truck needs. Thank you Antioch Ram!! I would go back anytime for my truck needs. Thank you Antioch Ram!! More

They were easy to work with. They worked with me to help me meet my goals to get the vehicle I wanted and make sure the lease I turned in was ok. They worked with me to help me meet my goals to get the vehicle I wanted and make sure the lease I turned in was ok. More

Service writer was great, however it took too many visits to hopefully resolve the problem. I feel that the problem and replacement of the power unit actually caused the failure and replacement of the main b to hopefully resolve the problem. I feel that the problem and replacement of the power unit actually caused the failure and replacement of the main battery. More

friendly staff diverse community and efficient worked diligently to meet customer needs would recommend to neighbors diligently to meet customer needs would recommend to neighbors More

Never disapoints always on top of there trade very profetional and kind always make sure that i am happy with there service. profetional and kind always make sure that i am happy with there service. More

Correctly diagnosed the problem and was able to quickly make the proper repair. Frank was up-front with the repair cost, which I appreciated very much. make the proper repair. Frank was up-front with the repair cost, which I appreciated very much. More

The service staff was very professional and extremely helpful in getting my car fixed quickly. helpful in getting my car fixed quickly. More