Kip Heiland

AVOID THE DEALERSHIP AT ALL COSTS . I purchased a slightly used (1450 miles) 2025 Chrysler Pacifica from them March 2, 2026. I was advised by them and the Carfax that it was involved in I purchased a slightly used (1450 miles) 2025 Chrysler Pacifica from them March 2, 2026. I was advised by them and the Carfax that it was involved in a minor incident (superficial scratches), but during a random hot day a week later, it was determined the air-conditioning didn’t work. I brought it to a Chrysler dealership closer to me and found out that it was involved in a major accident with the undercarriage being incredibly bent and parts haphazardly replaced. I emailed pictures and wrote up an email of the laws that were broken, so they agreed to give me my money back. I was able to finally get my money back in May 2026. Here are the issues I had: - When I went to pick up the vehicle a week after purchasing, it was not ready for me (even though they said they would have it ready). I had to wait quite a while for it. - When I finally got the vehicle, it was not fully vacuumed and there was sticker goo and a black X in the corner of the windshield. I had to ask them to take it back to re-vacuum it. -When working with the manager (Don) and the general manager (Kip), I was told that they would call me back, text and or email a few different times during the disaster of getting my money back and they never did. I had to contact them or track them down each time. - Yes, this car was used, but when buying from a certified dealer, you expect quality and truthfulness. Supposedly they do a quality inspection prior to putting their cars on the lot, but somehow the vehicle I bought made it out on the sales lot when it absolutely should not have. Which makes me wonder if I brought it to them to have the air conditioner fixed that I never would’ve found out it was involved in a major accident and I would be driving an unsafe vehicle. The only reason I am giving this dealership two stars is because they did take the van back and I got my full money back. They also gave me a van to use while I waited for my money. Except for the use of a van while I waited for my money back, everything was difficult/ a disaster, and I will never recommend this dealership to anyone. More

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It is hard to find the right words to describe the way Antioch Dodge Chrysler Jeep Ram handled this transaction. Antioch Dodge Chrysler Jeep Ram handled this transaction. More

by edriblon Verified Customer Verified Customer

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