Annapolis Car Center

5 STARS to Annapolis Car Center and its staff!! I had an outstanding experience at this dealership with the recent purchase of my 2012 Volvo S60. Salesman Richard Murphy and Bill the Manager were the greate outstanding experience at this dealership with the recent purchase of my 2012 Volvo S60. Salesman Richard Murphy and Bill the Manager were the greatest! They were professional, friendly and did not pressure me. They just worked hard to obtain the monthly payments and down payment that I desired. They were even able to get my car financed with a low interest rate. This was a stress-free experience! I have purchased many cars over the years and had long, drawn-out, stressful experiences. Not this time...I was there by 2PM and driving away in my new car by 5:30PM. I highly recommend this dealership to friends, family or anyone looking for awesome customer service and a great deal on a used vehicle! More

Love this place! Would recommend to anyone who is looking for a great deal! Everyone was so friendly and made the process very easy and enjoyable. for a great deal! Everyone was so friendly and made the process very easy and enjoyable. More

Pricing: I purchased a 2008 Honda Odyssey EX-L W/DVD 36k, my wife and I were close to buying one of these on a couple of different occasions only to have them sold to a better deal before we could count 36k, my wife and I were close to buying one of these on a couple of different occasions only to have them sold to a better deal before we could counter-offer. Because of that experience and our need for a bigger family vehicle we had to move on this particular vehicle once we decided it met our needs, we probably could have held out for a better deal or haggled for days to save some cash but I believe we got a fair price for an in-demand vehicle. I'm not going to discuss specifics but do your research prior to making an offer, knowing the value of the vehicle and what fee's (if any) are required by law and the cost of tags/titling in MD will help you decide where to negotiate. We financed through our bank so I can't speak for their financing options; didn't trade-in either so you're on your own there as well. Price Rating 4/5 Customer Service: So enough about the money, what really sold me on the vehicle was the customer service. Everyone in the building was polite and professional, not once during the entire process did anyone seem shady or give off the stereotypical "used car salesman" vibe. Everyone from management down to the guys washing the cars seemed genuine and down-to-earth, there were no pressure packed in-your-face sales pitches, scare tactics, or chasing you around the lot showing you cars you don't want. They were friendly, answered your questions, and simply requested your information if you decided not to buy that day (we waited a day or two). They didn't try and force negotiation, just gauged my interest and waited for me to initiate the serious discussions. Extremely refreshing for a car buying experience! Customer Service 5/5 Friendliness: Exceptional! Had no problem helping to keep our cranky 18 month entertained while we talked, I'm used to working under those conditions but Richard was the zen master, the guy didn't even break a sweat! He even knew what channel Nick Jr was! See customer service for above for further explanation. Friendliness 5/5 Quality of Work: There were a few things that needed to be fixed before we bought the vehicle. They painted both bumpers and fixed a nickel sized ding, both were done within a day of picking up the car and were exceptional in quality. They did break a bumper grille during the process but ordered a new one no questions asked. They also installed new front brake pads (id'd as close to worn during the MD state inspection but had plenty of pad left) and upgraded them free of charge. In addition to that they also repaired a 1" rip in the ceiling fabric and cleaned up a few paint scratches. I would have given them a 5/5 if not for one thing, when I picked the car up someone conveniently placed the spare tire bag over a 4"x4" stain in the trunk area, the mats were there when I first looked at the car so I never saw it originally...not a big deal in the end, I would have bought the van anyways, but covering it instead of just giving it a once over and letting me know seemed a little amateur. I'm sure had any of the salesmen or managers seen it they would have handled it a little differently. Quality of Work 4/5 Overall Experience: Overall I was very satisfied with buying my van from Annapolis Car Center, there were a few hiccups but the people there really help overcome the little things. They were a genuine group of people looking to earn your business, not just stuff you in a car and get you out of there. I would recommend them to friends and family, and if I wasn't moving, give them a chance to sell me my next car. More

I recently purchased a vehicle from Annapolis Car Center. The employees were friendly and personable and I was initially happy with my purchase even though they were unable to match the USAA certified milita The employees were friendly and personable and I was initially happy with my purchase even though they were unable to match the USAA certified military pricing I arrived with. I had a few issues with the Jeep I bought but the dealership was pretty good at working out an agreeable solution. I don't know that I will buy a used vehicle the next time I am in the market for a car, but if I do I would consider this dealership again. More

I spent a lot of time and energy, striving to get the right deal on my dream vehicle. I came to Annapolis Car Center with doubts of being able to purchase the car that I wanted, but to my surprise, Kevin right deal on my dream vehicle. I came to Annapolis Car Center with doubts of being able to purchase the car that I wanted, but to my surprise, Kevin and Christine worked with me every step of the way, to get what I wanted and at a reasonable price. I'm sooooo happy that I came to the Annapolis Car Center because they were extremely helpful,AND they treated me like a person, unlike many other dealerships. Thanks to these guys, I'm driving the vehicle of my choice. I would recommend this dealership to others, without reservation. More

Positive experience,yes. Completely satisfied,no. Overall, i would buy again from here, with more intentionality. (Impulse decision to stop in, bought that same day). I'll be specific as requested in Overall, i would buy again from here, with more intentionality. (Impulse decision to stop in, bought that same day). I'll be specific as requested in the review and will explain my 3(Ok) rating for Quality of Work. Please read all of the other reviews as well because mine seems to be lower than average. My experience would have been 5 stars if not for several issues with the condition of my car because of the previous owner, causing extra expenses out of my pocket, (not from this dealer, also not from infiniti, even though it was still within warranty at both places). 1st issue = check engine light on after getting it home, they gave me a loaner and fixed this, but i just recently found out that 1/2 of the heat shield is missing from the catalytic converter, which was causing a rattling bracket, which i mentioned i could hear early on but it wasn't fixed.. and now i know the entire cat must be replaced to fix the issue (have not done it). 2nd issue = tmps light error, turned out to indicate all 4 sensors were missing. 3rd issue, badly needed wheel balance and had no weights at all on them. (also wheels have 2 different sets of tires, unmatched front and rear, in both sizes, brands, and condition, rears are nearly bald and slip in rain, not sure they are really inspection passable). Otherwise, car was near-perfect with low miles, impeccable 4 year old body/condition/color/paint. Because of these few issues, the dealer's Precision-Tune inspections a few doors down on west street, seem sketchy to me, plus my original inspection certificate was written up and dated several weeks after i had the car already and realized i hadn't gotten it, or ever saw it posted on the car and asked for a copy. As far as negotiations and interactions with the 4 people listed, everyone was extremely friendly and approachable with friendly smiles and were not-pushy, and this was refreshing and unexpected. The office is small and comfortable enough, with water and 2 televisions, dealer lot is organized, car selection is top notch. (in appearance and overall brand selection/quality). Prices are below blue book value. Basically, I would recommend this dealer and i would buy from here again but would feel better if i could pay for a third party inspection on my own. More

From the test drive to the signing ceremony, the staff at Annapolis Car Center exudes professionalism, courtesy, and patience throughout the car-buying experience. I am very satisfied and would recommend th Annapolis Car Center exudes professionalism, courtesy, and patience throughout the car-buying experience. I am very satisfied and would recommend this easy-going, no pressure dealership to any of the shark-infested car showrooms sprinkled throughout the District-Maryland-Virginia region. More

Thanks to Pauly and Ryan for making my purchase for my new mini convertible fun,fast, and fair! I got the best financing ever , and i have bought over 15 cars in my lifetime. I would recommend contacting new mini convertible fun,fast, and fair! I got the best financing ever , and i have bought over 15 cars in my lifetime. I would recommend contacting them before you buy your next car! More

April A. Tongue 2/29/2012 I have purchased 2 cars April A. Tongue 2/29/2012 I have purchased 2 cars from Annapolis Car Center. My first experience with Bill was just awesome because of his hone April A. Tongue 2/29/2012 I have purchased 2 cars from Annapolis Car Center. My first experience with Bill was just awesome because of his honesty and caring personality I felt right at home instantly, and I knew I would be leaving this dealership with a car that was just right for me and the price I could afford. I expressed to Bill and Christina that I was very concerned about my monthly payment, and wanted to stay within my budget. I was totally impressed that my monthly payment was just where I asked it to be. I was so pleased with not only the car I purchased, and my monthly payment, but I just loved how family and community oriented Bill and Christina were. I recommended Annapolis Car Center to my daughter who purchased her first car from them, and my sister who brought the car she has been wanting for a very long time, and she is loving it. In addition, I recommended ACC to a very good friend of mine who had been to other dealerships in the area and was turned down. He informed me that he purchased a car from Annapolis Car Center with no hassle, and was very impressed with the professionalism and the knowledge Bill and Christina showed while working out the financing for his vehicle. He was very pleased. Everyone that I have recommended to Annapolis Car Center purchased a vehicle, and expressed to me how easy going, and knowledgeable Bill and his sales staff are, and how great their car buying experience was at Annapolis Car Center. I will continue to recommend Annapolis Car Center to my friends, family and co-workers, and they will always be my first stop when I want or need to purchase a vehicle. Bill and Christina, Keep up the good work in the community! More