Angela Krause Ford Lincoln

First class service with exceptional people all interactions were pleasant and they do what they say interactions were pleasant and they do what they say More

I've been using Angela Krause for well over a decade. My biggest issue is not with Angela Krause. My biggest issue is that Ford stop putting V8s in their Explorers. My biggest issue is not with Angela Krause. My biggest issue is that Ford stop putting V8s in their Explorers. More

Ashley shows care when managing a repair! She made sure it was correct and that my car left looking nice. I have a 2002 thunderbird (30k) so not the avg car she treated it as if she under She made sure it was correct and that my car left looking nice. I have a 2002 thunderbird (30k) so not the avg car she treated it as if she understood what it means to me! I appreciated her availability as well! More

Eric made it an easy service visit. All my concerns seem to have been addressed. Highly recommended! All my concerns seem to have been addressed. Highly recommended! More

From the beginning to the end, the service provided was excellent. It was an easy five star rating to get thank you. excellent. It was an easy five star rating to get thank you. More

Service was perfect in every way could not have asked for more! In particular, Chrisy was especially helpful as my service advisor more! In particular, Chrisy was especially helpful as my service advisor More

The service department was very knowledgeable and responsive to my concerns I really appreciated the manner in which they handled my concerns responsive to my concerns I really appreciated the manner in which they handled my concerns More

************BUYER'S BEWARE************ My 2022 Lincoln Aviator was purchased on 10/21/2021 with 10 miles. I have had a water leak in my roof for over nine months. Several service techs and service manager Aviator was purchased on 10/21/2021 with 10 miles. I have had a water leak in my roof for over nine months. Several service techs and service managers stated they had repaired the issue, which continues to happen. However, recently, I have been told it is a manufacturing/ engineered issue. Per Lincoln Corp, the water dripping and swooshing noise is normal and an engineered issue. I am now having mold and mildew smells coming in through the vent of my truck. My truck has been to the dealer numerous times, and I have had to drive a loaner more than I should. Each time my vehicle has been in the shop, the service techs change and are no longer there, and I am asked what my current issues are. This process has been frustrating and nonresolution. I have researched this water issue, and there have bee n a lot of complaints from customers who have purchased the 2019-current year Lincoln Aviator and have had the same problems. Most complaints are the customer has had water damage on the side of their truck on the floors, seats, and inside the door paneling. Lincoln does not want to take responsibility but wants the customers to pay over $80K for this vehicle. Ricardo is unconcerned and does not care about the customer, and instead of trying to resolve this issue, he now wants to say I am having buyer's remorse. That is ridiculous, to say the least, because you do not want to take responsibility. I have a problem with being sold a LEMON with water dripping, swooshing, mildew smell, and mold in a $80K truck I purchased brand new that can not be fixed, and it is a known issue for Lincoln. More

Great service and Chris handled all my needs and looked into other issues with truck and advise options into other issues with truck and advise options More

I love my Corsair but the service at Angela Krause is the worst! They won't answer the phone when I call to schedule service, they won't return my call when I leave a message and they won't let me choose th worst! They won't answer the phone when I call to schedule service, they won't return my call when I leave a message and they won't let me choose the issue for service when I try to make an appointment on line! I've owned this vehicle for three years and have had also non positive service experiences! More