Angela Krause Ford Lincoln

Unfortunately it has come to pass the sales management team at this dealership FAILS at following through with owed items and completing registration paperwork! This dealership lost the 2nd fob to my Must team at this dealership FAILS at following through with owed items and completing registration paperwork! This dealership lost the 2nd fob to my Mustang and NEVER followed through with its replacement! I had to harass the dealership numerous times to replace this fob. As a result, my salesman had to fight with management and eventually I was told to go to a local Ford dealership to get the fob+key and that Angel Krause would pay for everything. Well, after acquiring the fob, programming the fob, and having the key cut. Once again the management team FAILED as the manager I spoke with said he could not pay for the fob. He told me he would reimburse me with an overnight check after I sent him the receipt. THAT DID NOT HAPPEN! After continued harassment of the dealership I finally received a check and it was NOT for the amount that I paid! They didn't even provide anything for my inconvenience and fuel wasted making multiple trips to a different Ford dealership to replace a fob that they LOST! The next issue, FAILURE to tag transfer! My temporary tag is now EXPIRED! I have yet to receive the registration paperwork for transferring the tag from my trade onto the Mustang. I again had to call numerous times and was told their business management team is slow to process registration, but the process would be complete prior to my temporary tag expiring! My tag expired on the 3rd of August!!! I bought a 2026 Mustang from another dealership three weeks prior to buying this Mustang and the registration arrived in less than two weeks! I bought a 2026 GMC Sierra two weeks after this Mustang and that paperwork showed up within a week of buying that truck! What is wrong with this dealership? The sales management teams lack of GAF! FAILURE upon FAILURE! No follow through. ZERO communication! ZERO accountability! A sales manager didn't even come out to greet us after paying cash with trade on this Mustang! Something that has NEVER happened in all of my years of buying new cars, trucks, or motorcycles! Angela Krause, your sales management team is FAILING at basic duties! More

I would be embarrassed if my last name was Krause and I had anything to do with Angela Krause Ford. It's hard to figure out out which is greater, their incompetence or their greed. My experience was wi had anything to do with Angela Krause Ford. It's hard to figure out out which is greater, their incompetence or their greed. My experience was with their service department but in my experience if the service dept. is run that badly so is the sales dept. Trust me on this. Save yourself the headache and don't give them your business. More

Looked at a traded in car and then manager wholesaled it away without notice after ignoring me for days. Guess it's hard to find people who want to sell working cars these days. Also when I arrived, dude a away without notice after ignoring me for days. Guess it's hard to find people who want to sell working cars these days. Also when I arrived, dude asked me if I was there for a delivery, writing me off as not a customer in a super classy way. More

I inquired about a Lincoln Navigator on their website. I received a phone call and set up an appointment with Brian for 10 o'clock the next day. I received a call at 9 oclock to find out if I had arrived. I received a phone call and set up an appointment with Brian for 10 o'clock the next day. I received a call at 9 oclock to find out if I had arrived. I told the young lady I had an appointment for 10. I arrived on time, and when I asked Brad to look at me strangely. I never spoke to Brad. After driving for an hour. I was told the car had been auctioned off to a wholesaler. This is unacceptable service. No apology. This is the worst dealer experience I have ever had. More

Purchased a 2025 Big Bend. The salesman called me everyday until I finally came in and purchased the car I knew what I wanted but I did find it odd that he never asked me if I The salesman called me everyday until I finally came in and purchased the car I knew what I wanted but I did find it odd that he never asked me if I wanted to take it for a test drive. I never took it for a test drive and I purchased it. Their service department lacked a great deal of customer care I had the truck lifted and put four new custom wheels on it When I took the car in for service they could not rotate the tires at a different dealership because I had not been given a key to remove the lug nuts. Nor had I been given a key to take the rear panel off the top. I was given a warranty that apparently was never shown in paperwork so I'm having to pay for each visit I make to the shop. And now after five phone calls and not one return phone call I have decided to leave reviews on every platform that I can. I am sure that there are people who have had good luck because they all sell the same car it's after the car is purchased that makes or break you I will never return to this dealership having purchased 33 cars in my lifetime I will never return to this Ford dealership not even for service More

Had my first service on my 2024 f350 platinum Dave and his crew did a great job his crew did a great job More

The work was performed completely and in the time expected. All personal were polite and professional. I would certainly return for future service and highly recommend to family and friends. expected. All personal were polite and professional. I would certainly return for future service and highly recommend to family and friends. More

Highly unprofessional sales tactics by the sales manager, Cody. This is not Real estate. It is highly unethical to have multiple offers for the same vehicle after you have already negotiated and have approva Cody. This is not Real estate. It is highly unethical to have multiple offers for the same vehicle after you have already negotiated and have approval and tell your customer that you are just waiting for financing to wrap up your paperwork to be done. How you are still employed is beyond me. How this establishment allows you to conduct business like this is wild. I thought I was going to a dealership that had family values after reading how it got its name. It was touching. The experience does NOT reflect it! RUN‼️ (For educational purposes only) More

Had front blow out when I hit a cub. Cade was tremendous in helping me find new tire. Thanks for great service. Cade was tremendous in helping me find new tire. Thanks for great service. More

I had my 2017 Explorer in for 90k. The service team was excellent. Finished just when they said it would be completed. Unfortunately, making the apt was very difficult. I called t The service team was excellent. Finished just when they said it would be completed. Unfortunately, making the apt was very difficult. I called the service dept 3x and left a message with no reply. Then I scanned the QR code that was in the brochure you sent. I filled out the info and waited for a call back and never received it. I purchased my Explore new from you and have always had it serviced there. Please fix your phone system so I don’t waste so much of my again. It can’t be good for your business to not be receiving calls from customers! More