Angela Krause Ford Lincoln

Great Customer Service For Lincoln Repair! My car broke down on the way home from bringing my husband home from the hospital on August 26, 2014 at 5:30pm. Called AAA for tow to Cherokee Ford/Li My car broke down on the way home from bringing my husband home from the hospital on August 26, 2014 at 5:30pm. Called AAA for tow to Cherokee Ford/Lincoln about 12 miles away. Called dealership to alert them we were on the way. (We had used their service department a couple of times prior to this.) John Herrin said no problem he would be there when we arrived and would arrange for the shuttle to bring me home. He called the next day to explain the problem. The cost was a little more than I could afford at the time but John worked with me to make it a win win situation for both of us. Everything was repaired properly and is working well. Thank you John! I appreciate your efforts to make me a satisfied customer. More

customer Excellent customer service. Max listened and was attentive. The windows on my vehicle didn't work and it was taken care of immediately. Very satisfact Excellent customer service. Max listened and was attentive. The windows on my vehicle didn't work and it was taken care of immediately. Very satisfactory. More

Absolutely Love My Ford F150 Fx2 Carlos is man! He is very professional and extremely easy to work with. Made sure everything went perfect. A++++ Service. Ryan is also great. Ma Carlos is man! He is very professional and extremely easy to work with. Made sure everything went perfect. A++++ Service. Ryan is also great. Made things so smooth. I would buy from these two again. More

Ask For Max!! I was a first time car buyer, so i was very anxious walking into car dealerships for the first time. I was lucky enough when I walked into Cherokee Li I was a first time car buyer, so i was very anxious walking into car dealerships for the first time. I was lucky enough when I walked into Cherokee Lincoln to be welcomed by Max Williams. He was so friendly and was never pushy (which is what I expected, from car salesmen). We went back and forth by phone and email until I decided to purchase the MKC. He was always quick to respond and once again never made me feel like I need to buy extra features that I knew I wouldn't use. I never thought I would have fun buying a car, but Max made it such a great experience!! I would recommend him to everyone! I also LOVE my new car!! I was also assured that if anything were to go wrong or when I need service on my car to contact Max and he would make sure I was taken care of! Thank you Max for making this such a lovely experience! I could not be happier! More

Seniors...please buy here! As a single, senior female I can only say the buying experience at Cherokee Ford/Lincoln is great! My sales guy/product specialist was Louis Safdie. As a single, senior female I can only say the buying experience at Cherokee Ford/Lincoln is great! My sales guy/product specialist was Louis Safdie. If you buy a car here, you MUST work with Louis. His level of knowledge, patience, and concern is unlike any sales person I've ever worked with in ANY product or service purchase. He is AWESOME! Please, if you're worried about being the victim of a high pressure car salesman call Louis and rest assured he'll make you comfortable and happy buying a car. More

Over charged for service not performed Engine light was on, AutoZone gave me the codes, took the vehicle to the dealer (John Herrin) for diagnostic and advise for repair and cost, Paid $110 Engine light was on, AutoZone gave me the codes, took the vehicle to the dealer (John Herrin) for diagnostic and advise for repair and cost, Paid $110. Two days later the dealer wanted me to authorize additional $270 for further tear down for diagnoses. I was skeptical and asked for a report for their findings and their recommendations for the repair. They tried hard, and I need hard to get the authorization without giving information about what they did or found. I demanded a report as I was picking up the vehicle. The report had the same codes I gave them from AutoZone, and wrote trans concern need authorization to further tear down, no report no estimated cost, nothing. Checking the codes online, they were P0315 Crankshaft sensor and P0231 fuel pump. As if this wasn't enough, when I filed complaint with the dealership, they spammed my email sending promos to come and buy from them. Never again, Sure FORD stands for Found On the Road Dead. More

MY FAITH HAS BEEN RESTORED PRIOR TO VISTING CHEROKEE FORD AND LINCOLN ALPHARETTA I ASSOCIATED THE CAR BUYING EXPERIENCE WITH WORDS SUCH AS UNTRUST WORTHY, SCAMMERS, MONEY HUNGRY PRIOR TO VISTING CHEROKEE FORD AND LINCOLN ALPHARETTA I ASSOCIATED THE CAR BUYING EXPERIENCE WITH WORDS SUCH AS UNTRUST WORTHY, SCAMMERS, MONEY HUNGRY SALES PEOPLE, BUT THE SALES GUY , STAN MAKUPSON, AT CHEROKEE FORD AND LINCOLN CHANGED MY VIEW ABOUT CAR DEALERSHIPS AND THE CAR BUYING EXPERIENCE. MR. MAKUPSON WAS VERY PROFESSIONAL, KNOWLEDGEABLE, TRANSPARENT AND PATIENT. THANK YOU SO MUCH , MR. MAKUPSON, FOR RESTORING MY FAITH IN CAR DEALERSHIPS. IM VERY HAPPY WITH MY NEW 2014 FORD EXPLORER!! More

Very Friendly and Awesome Customer Service Mikhail Granovskiy is great! He and management, Tim Bennett went above and beyond to make my experience of purchasing a car easy. Mikhail was very p Mikhail Granovskiy is great! He and management, Tim Bennett went above and beyond to make my experience of purchasing a car easy. Mikhail was very personable and the questions he could not answer, he followed up with me at adequate timing. He even called to check to make sure I was enjoying my ride. I will recommend this dealership to everyone I know. More

Came from another dealership which I had a very bad experience. Eddie and his staff went over and beyond. I've always had foreign cars and this is my first domestic. Wonderful people and great exper experience. Eddie and his staff went over and beyond. I've always had foreign cars and this is my first domestic. Wonderful people and great experience. Thanks, guys More