Angela Krause Ford Lincoln

Sale originally was ok, everything since horrible. Purchased what was supposed to be an "inspected" (172 point checklist!) 2016 F150 from them four weeks ago. Leading up to the sale and the sale and f Purchased what was supposed to be an "inspected" (172 point checklist!) 2016 F150 from them four weeks ago. Leading up to the sale and the sale and financing itself went well, quick and efficient. The only issues during the sale and time I was at the dealership itself was I had asked three times about what recall (as their own website for the truck stated there was one open recall) yet they never answered that. The other issue I questioned during my time was regarding the tires as I stated three of them looked to be below the required 50% tread depth for CPO certification, however I did not have my tread depth gauge with me to measure. The sales person stated "they must be within spec, as it was inspected..." Finance while on site also went very well, I was planning on purchasing an extended warranty before I went to the dealer simply due to the level of complexity the chosen vehicle has but they only offered an aftermarket "EasyCare" plan. I asked about the factory Ford ESP plan and he stated they don't sell that one since the EasyCare one can be used anyplace not just a Ford dealer. The price for the EacyCare plan was not out of line with expectations, I just would have preferred to have a comparison price right then. Why then have I given only a one star rating? After the sale. During my drive home I tested most all systems in the truck except the park assist feature (hard to practice parallel parking on an interstate) and all seemed to work. I did notice the satellite radio would frequently lose signal-and on an open interstate without obstructions. What really got me was when I had a chance to look over the 172 point checklist after I returned home, as it was not given to me until after papers were signed at delivery. Very first line: List any open recalls. Blank. Went to NHTSA.gov and VIN shows the door latch recall on my truck as incomplete. Hmmmm. Line 3, vehicle history report-none given. Trailer lamp connector marked as N/A. That was interesting as EVERY F150 for many years has at least the four pin trailer lamp connector, and this vehicle has the Max Trailer Towing package so there is both a seven pin and four pin connector. Beginning to think they didn't actually inspect this truck at this point which became clearly evident when I got further on the list and the Active Park Assist, Sunroof/Moonroof and Turbocharger Intercooler were all marked as N/A. I really was surprised at this point as how in the heck could anyone who ACTULLY LOOKED at the truck miss the sunroof, as it covers almost the ENTIRE roof of the truck. At this point I really began to look deeper, I also scanned for codes in the ECM and BCM using the latest Bosch diagnostic scanner and found ten (10) fault codes (line 88 on checklist) Tire pressures are all supposed to be at 35 psi but the LF had 41 psi, RF and LR 40 psi and the ONE new tire had 34 psi cold. Then I measured tread depth, all three of the old tires had between 5/32nds and 6/32nds, whereas the required 50% tread depth should have had at least 7/32nds tread depth. Then I looked at the oil and found it to be well over the Full indicator on the dipstick. The clarity was clear and only beginning to turn a caramel color so the oil itself was recently changed but they clearly forgot the oil filter unless the tech had very greasy hands and decided to also get some dirt and put on the outer casing of the filter. The oil level being above full would also coincide with the residual amount left if the filter was not actually changed. Most of this I could normally pass off as the truck does run ok, the radio still gives intermittent issues and the recall still has to be done, but it is the total lack of response from the store that raises my ire. At first I sent a message to the sales person to quietly inform the service manager they clearly missed on this inspection. No reply. I then thought to call Ford directly to get a quote for the factory ESP warranty, and they came in $908 less for the Premium Care package than the EasyCare plan. So I called the F&I department to cancel the ESP and GAP plans, less than a week after delivery. Got the hard sell to try and keep me from cancelling at least the GAP but my insurance co. also came in 30% lower cost. So he asked me to write him an email since I am located a few hundred miles away and he would take care of it. Again, no reply or acknowledgement. Two weeks go by and still no refund for the ESP and GAP cancellations, so I called EasyCare directly and they informed me that they still show the plans to be active and not cancelled. Another call to the F&I manager and left a voice mail, also followed up with an e-mail. The following day he replies that he "forgot" to send me an official cancellation form which he then did send and I returned the next day. Final straw has been registration paperwork, at the 30 day point, I called and was told they still hadn't processed registration. Yesterday (5/30) I received a notice from UPS to expect an overnight item from the dealership, yet nothing came today 5/31. Checked the tracking and discuvered that they never gave the package to UPS yesterday and even today did not give it to UPS for shipping, so now my temporary registration tag will expire before I will be able to get registered. And yes, I sent another message asking about the registration and still no reply. I'd avoid them. More

Purchased a new F-150 King Ranch Excellent experience. No pressure, and very professional. Felt at home with all the staff. They searched several dealerships and found the exact mo Excellent experience. No pressure, and very professional. Felt at home with all the staff. They searched several dealerships and found the exact model, trim, color, and options I wanted. More

Outstanding customer service Corey Gill was extremely knowledgeable on the different vehicles and very helpful in my decision making. He assured that I was comfortable and happy w Corey Gill was extremely knowledgeable on the different vehicles and very helpful in my decision making. He assured that I was comfortable and happy with my purchase. I highly recommend him More

Service Make an appointment for oil change and then when you arrive they tell you 2 to 3 hour wait. No reason to make an appointment because they don’t seem t Make an appointment for oil change and then when you arrive they tell you 2 to 3 hour wait. No reason to make an appointment because they don’t seem to schedule it. More

Excellent Service!! Armen is an awesome sales Associate, experienced and he is definately an excellent negotiator. I spoke with Armen prior to my transition from NY to G Armen is an awesome sales Associate, experienced and he is definately an excellent negotiator. I spoke with Armen prior to my transition from NY to GA, I told him what SUV I wanted to purchase & the amount of funds I was willing to spend, and he delivered beyond my expectations. I am enjoying my 2017 Ford Edge, well establish dealership, immaculate setting & location and excellent service, would definately reccomnend this dealership to others👍5 Stars Pearlie!! More

"Worth the Drive Great Service".....Pearlie!! Live in Douglasville GA, used Quick Lane for 5K service for my Ford Edge at 7:40 am. First visit to the service department, was greeted by several ser Live in Douglasville GA, used Quick Lane for 5K service for my Ford Edge at 7:40 am. First visit to the service department, was greeted by several service employees, very polite, met with (Brian Skene) my Service Advisor who was nicely groomed, friendly & knowledgeable in his area work. Great experience & well worth the drive. Thank you Brian!! See you at my next service appointment😊 More

Great dealer! The sales Victor Sevilla is a professional person, we quickly matched up and I got the excellent car! The shop manager is young but very nice and sup The sales Victor Sevilla is a professional person, we quickly matched up and I got the excellent car! The shop manager is young but very nice and supportive! More

Excellent Experience, great Sales person The complete experience with the Angel Krouse Ford dealership was excellent. Victor Sevilla, the sales person did everything in his power to offer us, The complete experience with the Angel Krouse Ford dealership was excellent. Victor Sevilla, the sales person did everything in his power to offer us, not only a great deal, but to made the entire buying experience very easy and comfortable. Victor provided us with all the information we needed and was always available when we had more questions. The manager and the finance guy were also extremely polite. In general, so far, wonderful experience buying a car. More

Regan's review from the moment you get out of your car your are greeted by friendly people. The dealership it self is very nice and comfortable. Victor Sevilla is e from the moment you get out of your car your are greeted by friendly people. The dealership it self is very nice and comfortable. Victor Sevilla is extremely knowledgeable and friendly. More

Terrible Customer Service I purchased a truck at this dealership and was very disappointed with the severe lack of customer service. What could have been a good experience was I purchased a truck at this dealership and was very disappointed with the severe lack of customer service. What could have been a good experience was marred by their unprofessionalism, untruthfulness, and total disregard for my concern. I purchased this truck on November 6, 2017. While negotiating the deal, I told the salesperson I had my own financing. He asked me to fill out a form titled “Ford Credit”. I asked if they were going to run a credit check and the salesperson (in front of a witness) assured me that a credit check would not be performed. I later found out that a credit check was run by the dealership using my personal information. Upon contacting them they basically said “too bad, that’s our standard policy”. I contacted the salesperson with my concern and ask that they resolve the issue. I never heard from him, so I emailed the general manager of the dealership, and I was never was contacted by him. Someone in finance contacted me instead, and left me a voicemail. I was the contacted by the sales manager. He told me that he would give me a call the next day, and I have not heard from anybody in 5 days. Again, the general manager never bothered to contact me, which I initially requested and expected. Furthermore, I noticed a missing lug nut from my truck the day that I finalized the purchase and brought it to the attention of the salesperson, as well as a financing employee, and was told that it would be taken care of. This was over 2 weeks ago, and I have still have not received the lug nut. I will never purchase another vehicle from this dealership again, and I will never recommend this dealership to anyone. They clearly only care about selling cars and do not have any concern for customer service and doing business in an honest, ethical manner. More