Angela Krause Ford Lincoln

No pressure,professional sales. I worked with Victor Seville on purchasing a used car he was knowledgeable, professional and no pressure sales person. He was flexible on my needs I I worked with Victor Seville on purchasing a used car he was knowledgeable, professional and no pressure sales person. He was flexible on my needs I was looking for in a car. More

Nice friendly experience! Sales consultant Victor Sevilla was awesome assisting me with my new car purchase. Although I spent more time waiting than I had like to, my overall e Sales consultant Victor Sevilla was awesome assisting me with my new car purchase. Although I spent more time waiting than I had like to, my overall experience was great. The finance guy Basil was very helpful as well. More

Beligerant, rude and lack of Professionalism. Walked out of this dealership on initial visit because we were told vehicle would be setup and ready for us to review on our appointment. We drove 30 Walked out of this dealership on initial visit because we were told vehicle would be setup and ready for us to review on our appointment. We drove 30 min to get there only to find car was sold and no one knew we were coming. Completely unprepared. I went in to discuss our treatment to the owner and received arrogant remarks from a manager named Ross who wasn't even part of the conversation. After experiencing this complete lack of professionalism we walked out. They begged us to come back saying they would make things right. We eventually worked out a deal with Mumen and went to finance to sign off on the deal for a 99k Navigator. The finance guy 'Basil' was short and curt with us. When we started asking about rates he got belligerent and threw his hands in the air. He said we get what he setup and was very short with us. Even though our credit is excellent he had no interest in looking at optional rates. He was very rude and short even though we had our 4 year in the room with us. We obviously walked out with an agreed upon deal left on the table due to this incredibly unprofessional treatment. I was promised a call by the used sales car manager that the owner, Zak Krause, would call us in the next morning. We didnt receive a call so I called him. He said he didnt have time to talk to me. Certainly not the way a customer should be treated buying a 100k vehicle. I recommend anyone that isn't desperate and has good credit stay far away from this dealership. I do not feel the dealership is for educated shoppers. More

Sale originally was ok, everything since horrible. Purchased what was supposed to be an "inspected" (172 point checklist!) 2016 F150 from them four weeks ago. Leading up to the sale and the sale and f Purchased what was supposed to be an "inspected" (172 point checklist!) 2016 F150 from them four weeks ago. Leading up to the sale and the sale and financing itself went well, quick and efficient. The only issues during the sale and time I was at the dealership itself was I had asked three times about what recall (as their own website for the truck stated there was one open recall) yet they never answered that. The other issue I questioned during my time was regarding the tires as I stated three of them looked to be below the required 50% tread depth for CPO certification, however I did not have my tread depth gauge with me to measure. The sales person stated "they must be within spec, as it was inspected..." Finance while on site also went very well, I was planning on purchasing an extended warranty before I went to the dealer simply due to the level of complexity the chosen vehicle has but they only offered an aftermarket "EasyCare" plan. I asked about the factory Ford ESP plan and he stated they don't sell that one since the EasyCare one can be used anyplace not just a Ford dealer. The price for the EacyCare plan was not out of line with expectations, I just would have preferred to have a comparison price right then. Why then have I given only a one star rating? After the sale. During my drive home I tested most all systems in the truck except the park assist feature (hard to practice parallel parking on an interstate) and all seemed to work. I did notice the satellite radio would frequently lose signal-and on an open interstate without obstructions. What really got me was when I had a chance to look over the 172 point checklist after I returned home, as it was not given to me until after papers were signed at delivery. Very first line: List any open recalls. Blank. Went to NHTSA.gov and VIN shows the door latch recall on my truck as incomplete. Hmmmm. Line 3, vehicle history report-none given. Trailer lamp connector marked as N/A. That was interesting as EVERY F150 for many years has at least the four pin trailer lamp connector, and this vehicle has the Max Trailer Towing package so there is both a seven pin and four pin connector. Beginning to think they didn't actually inspect this truck at this point which became clearly evident when I got further on the list and the Active Park Assist, Sunroof/Moonroof and Turbocharger Intercooler were all marked as N/A. I really was surprised at this point as how in the heck could anyone who ACTULLY LOOKED at the truck miss the sunroof, as it covers almost the ENTIRE roof of the truck. At this point I really began to look deeper, I also scanned for codes in the ECM and BCM using the latest Bosch diagnostic scanner and found ten (10) fault codes (line 88 on checklist) Tire pressures are all supposed to be at 35 psi but the LF had 41 psi, RF and LR 40 psi and the ONE new tire had 34 psi cold. Then I measured tread depth, all three of the old tires had between 5/32nds and 6/32nds, whereas the required 50% tread depth should have had at least 7/32nds tread depth. Then I looked at the oil and found it to be well over the Full indicator on the dipstick. The clarity was clear and only beginning to turn a caramel color so the oil itself was recently changed but they clearly forgot the oil filter unless the tech had very greasy hands and decided to also get some dirt and put on the outer casing of the filter. The oil level being above full would also coincide with the residual amount left if the filter was not actually changed. Most of this I could normally pass off as the truck does run ok, the radio still gives intermittent issues and the recall still has to be done, but it is the total lack of response from the store that raises my ire. At first I sent a message to the sales person to quietly inform the service manager they clearly missed on this inspection. No reply. I then thought to call Ford directly to get a quote for the factory ESP warranty, and they came in $908 less for the Premium Care package than the EasyCare plan. So I called the F&I department to cancel the ESP and GAP plans, less than a week after delivery. Got the hard sell to try and keep me from cancelling at least the GAP but my insurance co. also came in 30% lower cost. So he asked me to write him an email since I am located a few hundred miles away and he would take care of it. Again, no reply or acknowledgement. Two weeks go by and still no refund for the ESP and GAP cancellations, so I called EasyCare directly and they informed me that they still show the plans to be active and not cancelled. Another call to the F&I manager and left a voice mail, also followed up with an e-mail. The following day he replies that he "forgot" to send me an official cancellation form which he then did send and I returned the next day. Final straw has been registration paperwork, at the 30 day point, I called and was told they still hadn't processed registration. Yesterday (5/30) I received a notice from UPS to expect an overnight item from the dealership, yet nothing came today 5/31. Checked the tracking and discuvered that they never gave the package to UPS yesterday and even today did not give it to UPS for shipping, so now my temporary registration tag will expire before I will be able to get registered. And yes, I sent another message asking about the registration and still no reply. I'd avoid them. More

Purchased a new F-150 King Ranch Excellent experience. No pressure, and very professional. Felt at home with all the staff. They searched several dealerships and found the exact mo Excellent experience. No pressure, and very professional. Felt at home with all the staff. They searched several dealerships and found the exact model, trim, color, and options I wanted. More

Outstanding customer service Corey Gill was extremely knowledgeable on the different vehicles and very helpful in my decision making. He assured that I was comfortable and happy w Corey Gill was extremely knowledgeable on the different vehicles and very helpful in my decision making. He assured that I was comfortable and happy with my purchase. I highly recommend him More

Service Make an appointment for oil change and then when you arrive they tell you 2 to 3 hour wait. No reason to make an appointment because they don’t seem t Make an appointment for oil change and then when you arrive they tell you 2 to 3 hour wait. No reason to make an appointment because they don’t seem to schedule it. More

Excellent Service!! Armen is an awesome sales Associate, experienced and he is definately an excellent negotiator. I spoke with Armen prior to my transition from NY to G Armen is an awesome sales Associate, experienced and he is definately an excellent negotiator. I spoke with Armen prior to my transition from NY to GA, I told him what SUV I wanted to purchase & the amount of funds I was willing to spend, and he delivered beyond my expectations. I am enjoying my 2017 Ford Edge, well establish dealership, immaculate setting & location and excellent service, would definately reccomnend this dealership to others👍5 Stars Pearlie!! More

"Worth the Drive Great Service".....Pearlie!! Live in Douglasville GA, used Quick Lane for 5K service for my Ford Edge at 7:40 am. First visit to the service department, was greeted by several ser Live in Douglasville GA, used Quick Lane for 5K service for my Ford Edge at 7:40 am. First visit to the service department, was greeted by several service employees, very polite, met with (Brian Skene) my Service Advisor who was nicely groomed, friendly & knowledgeable in his area work. Great experience & well worth the drive. Thank you Brian!! See you at my next service appointment😊 More

Great dealer! The sales Victor Sevilla is a professional person, we quickly matched up and I got the excellent car! The shop manager is young but very nice and sup The sales Victor Sevilla is a professional person, we quickly matched up and I got the excellent car! The shop manager is young but very nice and supportive! More