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Angela Krause Ford Lincoln
Alpharetta, GA
633 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 633 reviews
July 01, 2019
Great customer service! I recently purchased a new explorer from Angela Krause Ford. The dealership was very helpful in helping me find the exact features I was looking for o I recently purchased a new explorer from Angela Krause Ford. The dealership was very helpful in helping me find the exact features I was looking for on my vehicle. Once I purchased my truck, David Gosalvez was very helpful in showing me all it’s features, and helping me get a console installed in it. He had my car detailed before I picked it up, and called me to follow up and make sure I was enjoying my new car. I highly recommend Angela Krause Ford and David Gosalvez. More
by D. Strain
Employees Worked With
David Gosalvez
July 01, 2019
Great Service There are experiences that deserve to be shared. After visiting two recognized agencies in the used car sales business and not getting offers that fi There are experiences that deserve to be shared. After visiting two recognized agencies in the used car sales business and not getting offers that fit my taste and needs, I decided to visit this agency; I started calling to ensure that there was someone who spoke Spanish since it is the language that I know perfectly. From there begins a very good service, talk to Maria Tovar who kindly told me if they could help me because there were two people who also spoke Spanish. In the agency I was attended by David who from the beginning gave me an excellent attention; I explained my bad experience with the previous agencies and he offered to help me acquire the vehicle, and he complied, after showing me the vehicle, driving it, talking with his manager, he found for me the offer that suited my needs. I am really happy and grateful with the excellent service David gave me the day I acquired my vehicle ... More
by Haydee
Employees Worked With
David Gosalvez
June 28, 2019
Completely Effortless on my part! Maurice was amazing! His communication was excellent and always kept me updated in a timely manner. He was so nice and professional. I was in a time c Maurice was amazing! His communication was excellent and always kept me updated in a timely manner. He was so nice and professional. I was in a time crunch before my lease ended and he made it happen for me AND got me an even better APR than I had found somewhere else for financing! Not only that, but he went above and beyond by providing me with front door service! He came to me (at least a 30 minute drive) and brought all the papers I needed to sign and we got it done so quickly! This was HUGE as I have two small kids and can’t imagine what it would've been like if I had to actually go into the dealership. Maurice- thank you SO much! Seriously the best salesman to work with!!!! DEFINITELY recommend to everyone else! More
by AMarshall1027
Employees Worked With
Armen Armenakian, Maurice Carter, Bailey Stewart
June 25, 2019
They kept me informed, educated, and gave a great price! I walked into Angela Krause Ford with the goal of purchasing my first truck. One of their associates (Ruben) came up and introduced himself. I mentio I walked into Angela Krause Ford with the goal of purchasing my first truck. One of their associates (Ruben) came up and introduced himself. I mentioned to him what truck I was looking for and he began to inform me on every detail of it. I had some, but not a lot of knowledge going into the process, but Ruben was very informative and made sure that I was educated with every step of the process. Even after we were able to settle on a great price and sign the dotted line, Ruben has checked in to ensure the truck is running great. He even let me swing by their location to run my truck through the wash and he hand wiped it down and helped vacuum it out. Not many salesmen would have done that. Both Ruben and Angela Krause Ford went above and beyond. I am very happy that I went to Angela Krause. I would definitely recommend again. Be sure to ask for RUBEN!! More
by GRowland10
Employees Worked With
RUBEN, Ruben Fernandez
June 22, 2019
Excellent Sales My sales person- Mr. Ruben helped me navigate within Angela Krause Ford by not only helping me get the truck I wished for but work with his leaders to My sales person- Mr. Ruben helped me navigate within Angela Krause Ford by not only helping me get the truck I wished for but work with his leaders to get it a good price point too. Angela Krause Ford didn't carry the truck I needed. Mr. Ruben was able to find THE one that checked all items on my (really long) wish list, personally drive it over to Angela Krause Ford and ready for me! Thank you Angela Krause Ford and especially- Mr. Ruben. Trading in my old car was a breeze as well. More
by VijayGuneta
Employees Worked With
Ruben Fernandez
April 15, 2019
Very disappointed My experience was horrible. I purchased a vehicle and it was a smooth process until the car was delivered and the paper work signed. We were later ask My experience was horrible. I purchased a vehicle and it was a smooth process until the car was delivered and the paper work signed. We were later asked for more documentation and more documentation as though we were still being approved. We have purchased several vehicles but we have never experienced anything like this before. This has been a very confusing transaction that has caused us to change our mind on what we thought was a seamless transaction. More
by Not Happy
Employees Worked With
David and Evan
February 05, 2019
Insults Customers Basil Uqdah in their finance department insulted me by telling me that I didn't know how to add because I asked him how he was calculating interest. Basil Uqdah in their finance department insulted me by telling me that I didn't know how to add because I asked him how he was calculating interest. You think someone in the finance department would know how to calculate interest. So he acts out and insults a customer. I have a degree in math, and he told me I don't know how to add. My husband and I had previously purchased two cars from Angela Krause Ford and used their service department. We will NEVER purchase anything from them again, and we will no longer use their service department. This is 100% because of Basil. More
by Kristen
Employees Worked With
Basil Uqdah
January 17, 2019
Shady internet ads Dealership phishes with fabulous ads for cars not present at dealership when people arrive. They have internet personnel set up appointments which are Dealership phishes with fabulous ads for cars not present at dealership when people arrive. They have internet personnel set up appointments which are not real which cause waits times and wasted trips. Skip this dealership. There are much more honorable and efficient dealerships to purchase these brands at since internet sales have arrived. More
by LoyalFordFamily
Employees Worked With
Diane and Neville
January 04, 2019
Unorganized service department I bought a car from Angela Kraus in October. There was a recall on the airbag and THEY called ME and asked me to bring it in for a free replacement on I bought a car from Angela Kraus in October. There was a recall on the airbag and THEY called ME and asked me to bring it in for a free replacement on the airbag. I waited a full day while my car was in the shop, when I returned they had informed me that they had no clue what the problem was and they had no part to fix the recall (keep in mind, they called me initially) they asked me to bring it back once they called to let me know the part was in. About a month later, I got a call to bring my car back in because they had received the part. I was ensured that my visit would be quick and I would be in and out in an hour. I arrived at 9 am and waited until 12, when I finally decided to go ask about the status of my car. After 3 hours, my car had not been seen and once again they claimed they did not have the part for my car. I spoke with the supervisor who has been the one calling me to get the recall fixed and they finally tracked down the part. I was asked to wait another hour for them to put my car into the shop. The service department is disorganized and they do not communicate between each other well. I have been told multiple different things by multiple different people. If you have a Lincoln or a ford, I suggest you use another dealperships service center because this one Is incredibly unreliable. More
by Omitro
Employees Worked With
Jason , Matt Cabena
November 08, 2018
Happy with service I contacted the service department to schedule an appointment for 3 issues on my new 2018 F150, which I purchased elsewhere. They were supper helpful I contacted the service department to schedule an appointment for 3 issues on my new 2018 F150, which I purchased elsewhere. They were supper helpful and called me a few times to make sure I knew the truck would be there for several days. I fully expected it to be there awhile, but the calls certainly were meant to make sure I KNEW this. They reassigned the service advisor a few times, in an attempt to have them available when I picked the truck up. I ended up with Haley White and was completely satisfied with her efforts and the completion of the work. More
by Steve
Employees Worked With
Haley White, since I can't find a list of service employees, i cannot tell you the others i dealt with.
