Angela Krause Ford Lincoln

The staff was very kind and attentive during the entire process. I had a new engine installed. process. I had a new engine installed. More

Haley our advisor stayed in contact the entire time out F 150 was in the shop. She went to Ford for us and We are hopeful the Truck is repaired . 150 was in the shop. She went to Ford for us and We are hopeful the Truck is repaired . More

DO NOT BUY A CAR FROM THIS DEALERSHIP!!tl;dr: I bought DO NOT BUY A CAR FROM THIS DEALERSHIP!! tl;dr: I bought what I thought was a good vehicle from Angela Krause Ford, but the check engine light immed DO NOT BUY A CAR FROM THIS DEALERSHIP!! tl;dr: I bought what I thought was a good vehicle from Angela Krause Ford, but the check engine light immediately came on. I took the car back to be fixed, and the sales team at the dealership showed themselves to be dishonest, lazy, and untrustworthy. Even though the car was repaired and was under warranty, SALES refused to release my car because, although they promised to "take care of it," they did not. Frankly, I am shocked that this happened to me, and I hope that other folks can learn from my misfortune. If you want to test the veracity of the statements above, please continue reading. I bought a used Ford Edge with just under 100k miles. In less than two days, the check engine light came on. I made an appointment in the service department. Once service had the car, I contacted the salesperson to ask that they cover the cost of whatever the problem was. It took several hours, but the Sales Manager assured the salesperson and me that they would "take care" of the problem. The service manager told me two interesting things: 1) the car was covered by Ford's Blue-Ribbon warranty - I was not told this or given any documentation about it; 2) that there was an open factory recall. The service guy said that Sales should not have sold me the vehicle until the factory recall was fixed. These were the first two things that made me not trust Sales: they hid the fact that I had a warranty, and they were in a rush to make a sale, so they did not ensure that the vehicle was safe before they let me take it home. At the end of the first day, the repairs were not done. Sales graciously allowed me to drive a car home (no loaners were available). I came back the next day - I believe it was a Friday, waited until early afternoon and was informed that the car would not be ready that day. They refused to give me a loner, so I had to rent a car. Finally, I got a message that the car was ready to be picked up. I arrived at around 10 am and was informed that I could not take the car because Service was waiting for Sales to pay the bill. Over the next 5 hours, I spoke to the person I bought the car from, the assistant sales manager and the sales manager. I believe that the only person with more authority at the dealership is the general manager, a member of the Krause family. The manager stopped answering my calls to get updates and had not talked to the Service department, so, finally, I walked from Service to Sales. When I walked in, three men were standing together talking - not working, which is fine, and definitely not trying to resolve my problem. I asked about my car, and they said that they were waiting for the warranty company to figure out how to cover the repairs. Keep in mind, they had the car for at least 4 working days. My assumption was that this would not take more than the first day to solve. I had been as patient as possible, but when they started trying to put me off and make excuses, I got mad. I said, "$1900 is not a lot of money for a company that generates at least $30 million a year in sales." One of the men insisted that it was, in fact, a lot of money. I am not sure if he was ignorant or just being obtuse. I asked them to release my car. They told me they could not and told me to go back to Service to get a loaner. I felt confident I could resolve this later. The service consultant I worked with, and the manager of Service knew what was going on, and knowing I had the warranty, I was not worried about getting this take care of. I walked back to Service, paid the $1900 and went home after spending about 6 hours trying to resolve this. Angela Krause Ford held my car even though they had promised to take care of the repairs. I will never trust that dealership again, and I suggest you do not trust them either. I immediately called to speak to the general manager. The person on the phone told me that they could not put me in contact with him and said they would transfer me to the Sales manager. I said I did not want to talk to the sales manager, and she said there was nothing else she could do. I then used the dealer's chat feature to try to find out who I could contact to fix this problem. Over the next few weeks, I tried calling and chatting, but I was unable to get the issue resolved. In the end, no one, including the sales manager, ever contacted me to resolve this problem. I am trying to figure out what my next steps are, but I wanted to let consumers know that Angela Krause Ford cannot be trusted to do the right thing, and specifically, that SALES are unethical and will do anything to get you off the lot with a car. Finally, the SALES MANAGER is bad at his job and a jerk to boot. Maybe he was having a bad day. Maybe not. Either way, that's not my problem. More

This is an excellent dealership- The best service department-careful and thorough technicians. And very customer friendly sales folks. Never experienced high pressure or selling games. department-careful and thorough technicians. And very customer friendly sales folks. Never experienced high pressure or selling games. More

Benji was great, service was fantastic. Always a good experience with this service department, highly recommend. experience with this service department, highly recommend. More

Service plan was discussed in detail with options available .that made my decision making easy available .that made my decision making easy More

Haley was my service rep. I had a Ford recall as well as an extended warranty issue with my car. She was able to find the recall part (which are apparently in short supply) so only one trip to have both iss an extended warranty issue with my car. She was able to find the recall part (which are apparently in short supply) so only one trip to have both issues resolved. Haley was very responsive in her communication with me, which I appreciated. More

Benji was excellent about helping me prioritize the work needed. The work was done in a timely manner and we appreciate the loaner car so my son could get to and from school on the day of service. needed. The work was done in a timely manner and we appreciate the loaner car so my son could get to and from school on the day of service. More

Awesome, professional, knowledgeable and great customer service. Problem Identified and resolved very quickly! Great job guys! service. Problem Identified and resolved very quickly! Great job guys! More