Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Angela Krause Ford Lincoln
Alpharetta, GA
673 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 673 reviews
May 05, 2022
Excellent service! !! So happy that our service advisor, Steve Smith is back. I very much like that after arriving to have my truck serviced, Steve checked for recalls !! So happy that our service advisor, Steve Smith is back. I very much like that after arriving to have my truck serviced, Steve checked for recalls. He stated that I did have a recall, and it would be would be taken care of with this service. Usually, if we need to have the truck there for a longer service, we drive it over the night before, and pick up when it is ready. I thought this would be a short service, and planned to wait. Steve informed me that the truck would not be ready until later in the afternoon. He offered me a ride home, and said our truck would be delivered to our home when finished. I was pleasantly surprised! The driver was very courteous, and the man delivering our truck was, also, very courteous. Thank you to Steve Smith, our Service Advisor and Angela Krause Ford for excellent service. Debbie Sheffield More
by debsheffield
Employees Worked With
Steve Smith
May 04, 2022
was advised I was buying a Bronco with a hard and soft top and they waited 7 months to tell me that they did not have to honor this because they didn't put it in the contract. ( Telling someone one thing top and they waited 7 months to tell me that they did not have to honor this because they didn't put it in the contract. ( Telling someone one thing and selling them another is bait and switch ) I then found out that they double the msrp price - so charged me over $80,000 for a car that had an msrp of $41,000 They did not put in the contract the $19,000 they offered me for my car and I gave them a $25,000 check so I told them I could not use this car because this is not what they told me I was buying ( Bait and switch ) they offered me $47,000 for the car and I still owe $39,100 .. They tried to take me for more money even though I had already paid over $50,000 The last thing. I emailed the car salesman my divorce papers with my name change and they still put the wrong last name. My name had been changed by the court in July 2020 so a total of 4 issues 1. I was sold a different product than what I was told- and not advised for 7 mo 2. paid double the price and not given full credit for my trade in 3. they tried to get more money out of me 4. wrong name on the contract I gave them the opportunity to make things right by giving me a car for the same as what I have paid in the past 9 months. But they chose to try to get more money out of me.. I would NOT have bought the car in the first place if I had been told the truth. I would have brought it right back if I had been told I was not getting the hard top a week later when I first starting asking for an eta on the hard top.. Now they want to price gouge me again. More
by Jan
Employees Worked With
D Wade, Rick Kennedy, Erik Anderson
April 30, 2022
I went in the showroom to ask about where certain cars were located and was told by Eric to go out back. I found a car I wanted to drive and had to go in and search for someone to get a key. Chad gave me were located and was told by Eric to go out back. I found a car I wanted to drive and had to go in and search for someone to get a key. Chad gave me a key and told me to meet him at the gas station to get gas. He never showed. I decided I wanted to drive one more car but when I went in, I was told Chad was gone and they just took the key. I apparently didn't look like I was worthy of purchasing a car. More
by Bob
Employees Worked With
Chad and Eric...that's all I know
April 29, 2022
I contacted this dealership on Wednesday 4/20/22 to purchase a 2019 Ford F-150 Ford Raptor. I worked with a salesman named Brayden. He was courteous and helpful. I put in a credit application with Matt purchase a 2019 Ford F-150 Ford Raptor. I worked with a salesman named Brayden. He was courteous and helpful. I put in a credit application with Matt the finance manager and was approved that Wednesday evening. While talking with Matt he presented an opportunity to buy and extended warranty. I first told him I wasn’t interested but he insisted and I told I couldn’t make a decision on the extended warranty right then. It was late in the day and he suggested we finish up the deal the next morning. Thursday, 4/21/2022. I did not hear from him the next morning. I text Braydon around 11am. At 1:30pm Braydon called and told me the truck had been sold to someone else that morning. He was upset as was I. Apparently a manager named Armen had approved the truck to be sold to someone else. So, without any consideration or call it was sold out from under me! This dealership needs ethics training for sure! Especially, if this is a reflection of the sales and finance management team as a whole! I would not recommend this dealership to anyone! More
by Woodyxyz1
Employees Worked With
Armen Armenakian
April 24, 2022
This team at Angela Krause is friendly, courteous, and professional. The service is impeccable and the valet service is awesome. professional. The service is impeccable and the valet service is awesome. More
by Ms. B
Employees Worked With
Steve Smith, Sean Geoghegan, Shannon Cunningham
April 23, 2022
Brian in the service department was amazing! ! He is so kind & personable. I received quick service & his communication was excellent! Thank you Brian!! ! He is so kind & personable. I received quick service & his communication was excellent! Thank you Brian!! More
by Rebecca Kamm
Employees Worked With
Brian in service department
