Angela Krause Ford Lincoln

Took some time to get on their schedule but once my vehicle was in their service department they keep me informed of what was the problem and service that was needed along with the cost. No surprises w vehicle was in their service department they keep me informed of what was the problem and service that was needed along with the cost. No surprises when I picked it up on the day I was told it would be ready. More

Zero trust on this business. Placed a Bronco Raptor order with this dealer from original reservation placed with Ford. Dealer claimed no markups over price listed on document sig Placed a Bronco Raptor order with this dealer from original reservation placed with Ford. Dealer claimed no markups over price listed on document signed at time of order. As soon as the order came in a $5k markup was added over an already higher price than what it was agreed. Told it was $5k instead of $10k because it was going to be financed with Ford, not aware it is legal to change the price based on which company finances the vehicle. Was told the person that contacted me has nothing to do with the sale even though he represented himself as sales manager. Dealer claimed they had the right to refuse to sell the vehicle, which works to their advantage because they can now offer it to people without reservation at a much higher price. More interested in making money, not honoring agreements. It then took multiple visits and a phone call to get my deposit back. Didn’t even had the decency to inform me when they we going to sell the vehicle to other party. Do not recommend doing business with these people. More

Very knowledgeable staff. Met all my needs and provided a list of other services that may be needed in the future. Extremely friendly and appreciative of time constraints Met all my needs and provided a list of other services that may be needed in the future. Extremely friendly and appreciative of time constraints More

Benji was the best service rep I've ever had! He hustled around and took care of everything I ask for plus more!! He hustled around and took care of everything I ask for plus more!! More

I’m truly impressed with Ricardo in Lincoln service. He has been extremely helpful in taking care of my vehicle and setting up a future service date to fix an ongoing problem. He also set up a loaner fo He has been extremely helpful in taking care of my vehicle and setting up a future service date to fix an ongoing problem. He also set up a loaner for me so I won’t be without a vehicle. I know I can count on Ricardo to handle any issue that I may have. I enjoyed working with the previous service manager but Ricardo takes it to the next level. More

By far the worst service center in the area. I've owned every brand and been to all the service centers and this is the worst. I would not buy another Ford product for this very reason. You have I've owned every brand and been to all the service centers and this is the worst. I would not buy another Ford product for this very reason. You have to make an appointment several days out and when you show up, you find out that appointment is just to get your car in line. It will be another 5 days before they even look at it. What a joke. More

Timely in and out as ptomised. Mechanic Chris found and fixed a potentially life-thratening condition Mechanic Chris found and fixed a potentially life-thratening condition More

Lincoln sales team is great but service department specific ally Ricardo the Lincoln service manager is totally unresponsive provides inaccurate status updates, kept car for entire week only got the c specific ally Ricardo the Lincoln service manager is totally unresponsive provides inaccurate status updates, kept car for entire week only got the car in the shop on day 6 (note appointment was made 5 weeks earlier to prevent this) and ended up doing nothing because he made a mistaker on the availability of the recall and on top of this billed me for a inspection that was not requested or performed (no documents just a bill). I do not recommend their service. More

Alex helped me out at finding the right plug for the custom set up I had. custom set up I had. More

Working with Christina in Service was an extremely positive experience. She kept me informed during the process and timelines were kept. Work was completed as promised and on time. Overall great exper positive experience. She kept me informed during the process and timelines were kept. Work was completed as promised and on time. Overall great experience. Thank you Christina. More