Angela Krause Ford Lincoln

I inquired about a Lincoln Navigator on their website. I received a phone call and set up an appointment with Brian for 10 o'clock the next day. I received a call at 9 oclock to find out if I had arrived. I received a phone call and set up an appointment with Brian for 10 o'clock the next day. I received a call at 9 oclock to find out if I had arrived. I told the young lady I had an appointment for 10. I arrived on time, and when I asked Brad to look at me strangely. I never spoke to Brad. After driving for an hour. I was told the car had been auctioned off to a wholesaler. This is unacceptable service. No apology. This is the worst dealer experience I have ever had. More

Purchased a 2025 Big Bend. The salesman called me everyday until I finally came in and purchased the car I knew what I wanted but I did find it odd that he never asked me if I The salesman called me everyday until I finally came in and purchased the car I knew what I wanted but I did find it odd that he never asked me if I wanted to take it for a test drive. I never took it for a test drive and I purchased it. Their service department lacked a great deal of customer care I had the truck lifted and put four new custom wheels on it When I took the car in for service they could not rotate the tires at a different dealership because I had not been given a key to remove the lug nuts. Nor had I been given a key to take the rear panel off the top. I was given a warranty that apparently was never shown in paperwork so I'm having to pay for each visit I make to the shop. And now after five phone calls and not one return phone call I have decided to leave reviews on every platform that I can. I am sure that there are people who have had good luck because they all sell the same car it's after the car is purchased that makes or break you I will never return to this dealership having purchased 33 cars in my lifetime I will never return to this Ford dealership not even for service More

Had my first service on my 2024 f350 platinum Dave and his crew did a great job his crew did a great job More

The work was performed completely and in the time expected. All personal were polite and professional. I would certainly return for future service and highly recommend to family and friends. expected. All personal were polite and professional. I would certainly return for future service and highly recommend to family and friends. More

Highly unprofessional sales tactics by the sales manager, Cody. This is not Real estate. It is highly unethical to have multiple offers for the same vehicle after you have already negotiated and have approva Cody. This is not Real estate. It is highly unethical to have multiple offers for the same vehicle after you have already negotiated and have approval and tell your customer that you are just waiting for financing to wrap up your paperwork to be done. How you are still employed is beyond me. How this establishment allows you to conduct business like this is wild. I thought I was going to a dealership that had family values after reading how it got its name. It was touching. The experience does NOT reflect it! RUN‼️ (For educational purposes only) More

Had front blow out when I hit a cub. Cade was tremendous in helping me find new tire. Thanks for great service. Cade was tremendous in helping me find new tire. Thanks for great service. More

I had my 2017 Explorer in for 90k. The service team was excellent. Finished just when they said it would be completed. Unfortunately, making the apt was very difficult. I called t The service team was excellent. Finished just when they said it would be completed. Unfortunately, making the apt was very difficult. I called the service dept 3x and left a message with no reply. Then I scanned the QR code that was in the brochure you sent. I filled out the info and waited for a call back and never received it. I purchased my Explore new from you and have always had it serviced there. Please fix your phone system so I don’t waste so much of my again. It can’t be good for your business to not be receiving calls from customers! More

Hello and thank you for the service you guys provided. . extremely professional! Would recommend anyone with a Lincoln to visit that location for any service needs.. . extremely professional! Would recommend anyone with a Lincoln to visit that location for any service needs.. More

Although we had an on going problem with our 2025 Explorer ST which is in your shop for repairs and I would like to say that Mr Steve Shank has done everything to ensure that my wife and I are taken Explorer ST which is in your shop for repairs and I would like to say that Mr Steve Shank has done everything to ensure that my wife and I are taken care of! More