Angela Krause Ford Lincoln

Great job, Alex was super helpful and on top of things. A bit faster service would be helpful A bit faster service would be helpful More

We just completed some significant repairs on our Ford Expedition. Angela Kraus Ford's service department is heads above the rest. They kept us informed and Chantelle was amazing. They contacted Ford for Expedition. Angela Kraus Ford's service department is heads above the rest. They kept us informed and Chantelle was amazing. They contacted Ford for us to get a reduction in our quote due to the long term issues we have had with the vehicle that Tidwell never addressed. They completed repairs that should have taken a week and a half in 3 days as we needed our car. They went over and above and we can already tell a major difference in how our Expedition is running. Thank you to the entire team! More

I think the professional and very fast when it comes to your vehicle enjoy working with them bringing my F150 to get my repairs done your vehicle enjoy working with them bringing my F150 to get my repairs done More

Steve it was so helpful very knowledgeable of his profession he was very courteous and very nice person. Thank you profession he was very courteous and very nice person. Thank you More

Since purchasing a new 2021 Navigator, we have encountered persistent issues, including oil burning for two years. Despite our attempts to contact the sales and service departments, we have receiv encountered persistent issues, including oil burning for two years. Despite our attempts to contact the sales and service departments, we have received no responses. The dealership’s customer service and vehicle reliability have been consistently inadequate. Furthermore, the dealership imposed a non-negotiable leather warranty on our vehicle, which has resulted in the deterioration of the seats within a short period. Unfortunately, the sales and service departments have failed to provide timely assistance in addressing these concerns. More

Customer service has greatly improved! Everything went smoothly from scheduling service to pick up. Service coordinator Morgan kept me informed of progress on my car. Great experience Everything went smoothly from scheduling service to pick up. Service coordinator Morgan kept me informed of progress on my car. Great experience More

Great communication! Excellent service! I had a great experience! Alex was very cooperative! Highly recommended! Excellent service! I had a great experience! Alex was very cooperative! Highly recommended! More

My Lincoln Nautilus was leaking rainwater into the back seat floor It was soaked and smelled. I took it in for service but it happened again. When I rescheduled the repair Morgan took it on as if it was seat floor It was soaked and smelled. I took it in for service but it happened again. When I rescheduled the repair Morgan took it on as if it was her project and made it her concern also. She took away any worries I had about addressing this issue and made sure I had a loaner, updated me regularly. And when she was not satisfied with the smell after they corrected the issue she provided white glove service and parts to ensure the mildewy smell was gone. I’m ever so grateful to her and Angela Krause Ford for correcting this problem. As a Ford retiree I’m impressed and proud of this Ford dealership. Thank you for delivering what we say. More

Extremely responsive in their service department. I never have to wait or get forced to text just because they don’t want to speak with their customer. Too bad other Ford dealers cannot follow their I never have to wait or get forced to text just because they don’t want to speak with their customer. Too bad other Ford dealers cannot follow their example. More