Andrew Toyota - Service Center

Hear! Hear! No question that Andrew Toyota should be honored with “Dealer of the Year” status! Our 2004 Toyota Sienna toots its own horn at 284,000 miles and dem No question that Andrew Toyota should be honored with “Dealer of the Year” status! Our 2004 Toyota Sienna toots its own horn at 284,000 miles and demonstrates what exceptional service we have received from Andrew over the years. Willie, our service rep, rolls out the red carpet for us and attends to all our needs. He’s an exceptional advocate for Andrew Toyota and serves us with courtesy, honesty and integrity - and a lot of humor on the side. Bravo to Andrew! More

Always helpful, Always clear, Always fine work Andrew Toyota's Service Department, simply could not be better for me. They always do the work as quickly as possible. They're always clear about wh Andrew Toyota's Service Department, simply could not be better for me. They always do the work as quickly as possible. They're always clear about what needs to be done, and what they've done when the work is over. They let me know what the car might need in the coming months, and what they're monitoring that might eventually need work. They take me home and pick me up in their courtesy vehicle, if I'm unable to stay for the work. And, they treat me with courtesy of a high level. I could not feel safer nor happier with a service department than I am with Andrew Toyota. More

laissez faire attitude drove into the (middle of the) service bay, no other cars, got out and waited what seemed to be a few couple of minutes before anyone "bothered" me. I drove into the (middle of the) service bay, no other cars, got out and waited what seemed to be a few couple of minutes before anyone "bothered" me. Instead of coming over to me, I was called over. not the most welcoming of starts, especially since I think all the service desks were staffed and only 1 or 2 customers present (thus the lack of customer cars waiting). I waited in the area and noticed that my name/car was not on the list of vehicles being "serviced". I made the gentleman at the cashier's desk aware of this and he assured me that he's look into it - my confidence level wasn't high that anything would be done. However the most disappointing part of my visit was when it came time to pay the lady cashier. Very little to almost zero eye contact. = was I simply another person to process! I found it most disrespectful that she answered the phone whilst "processing" me ... this is NOT acceptable. You either take care of me or take care of someone else ... this is not a war zone or an ER = everyone can wait their turn. This may seem inconsequential, however the fact that I bothered to pick up one of your flyers and come to this website demonstrates the depth of my feelings ... if Andrew's is going to be so laissez faire about my custom then I'll return the favour and buy our next vehicle from another my interested dealer ... btw we bought the car I was having serviced from Andrew's (approx Oct 2014). More

Timely, informative, caring service It has always been easy to get an appointment. When I arrive they give great customer service telling me what I might need and how long it should take It has always been easy to get an appointment. When I arrive they give great customer service telling me what I might need and how long it should take. They have a very comfortable waiting area. Often my car is ready before predicted and they inform me of future need. I leave with a washed vehicle and a bag of chocolate cookies saying thanks for coming here. Everyone is friendly even when busy. The sales person who sold me my car four years ago always asks how me and my family are doing. More

Very Good Friendly staff, service completed in a timely fashion, costumer service waiting area very clean, have been going to Andrew Toyota for many years and w Friendly staff, service completed in a timely fashion, costumer service waiting area very clean, have been going to Andrew Toyota for many years and would recommend Andrew Toyota. More

My Review I am treated with respect at Andrew. When I had a question on how something worked on my 2017 Sienna, I could simply drive in and one of the technic I am treated with respect at Andrew. When I had a question on how something worked on my 2017 Sienna, I could simply drive in and one of the technicians would answer my question right away. I did this three times. When I came in for the 5000 mile check, I was told exactly what was being done and why. Courtesy is foremost. Dave Kocol was a great salesman, too. It is also nice to have them close and nearby for us! More

prentiss 2.0 service my visit was to get an oil change on my rav 15 but drove out with a rav17 i never thought this would happen but thanks to prentiss he made it happen my visit was to get an oil change on my rav 15 but drove out with a rav17 i never thought this would happen but thanks to prentiss he made it happen iam very happy thank you again prentiss for your 2.0 service prentiss delivered all my request to make this happen thank you again also laurie in finance for your patience and for getting me the right financing that fits my lifestyle More