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3,809 Reviews of Andrew Toyota - Service Center
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January 03, 2020
My truck was damaged between drop off and pick up. Upon entering service area my service advisor did a thorough visual check of my truck. No dents or scratches or dings. Upon receiving my truck after t Upon entering service area my service advisor did a thorough visual check of my truck. No dents or scratches or dings. Upon receiving my truck after the 10K was complete there was a door ding and scratch on the driver side door. The service advisor who handed me my keys checked with the admitting advisor to inquirer about any issues with my truck. He said there were none. At this time the new service advisor looked at the damage to my truck. She took pictures of the scratch. I received no apologies and no guarantee that Andrew Toyota would pay for their carelessness. I was told that management would need to take a look at their video system to see if the damage was done on their property. Since the incoming service advisor saw no damage when I brought the truck in I should have been given an immediate apology and assurances the damage would be fixed at no cost to me. I received a call several hours later saying that their was no video evidence the damage was done on their property but they would fix the damage. I have since gotten a couple estimates. I have been told by 2 different repair businesses that my options are to sand the area around the scratch and repaint the door or apply touch up paint. I was told if I go the touch up route I will see the mark on my truck forever. This is a new truck with 10K miles on it. Thanks Andrew Toyota for your carelessness. I emailed the service manager Allen Good but got no response. More
by mjpclark
Verified CustomerEmployees Worked With
January 02, 2020
2nd Time Just as Good as the 1st Quick and efficient with ample seating in the waiting area plus refreshments. Both times I have been there they have completed the service in less ti Quick and efficient with ample seating in the waiting area plus refreshments. Both times I have been there they have completed the service in less time than originally stated. More
by mark.kremer
Employees Worked With
January 02, 2020
High quality work at a fair price Service done under time promised and was very satisfactory. Will bring vehicle back to Andrew for next required service. High quality work at a fair p Service done under time promised and was very satisfactory. Will bring vehicle back to Andrew for next required service. High quality work at a fair price More
by JMHANDRICH
Employees Worked With
December 27, 2019
Zeljko was very helpful. Everything was done well and on time. I’ve been coming to Andrew Toyota for service for years. Never had a bad experience. Not once was very helpful. Everything was done well and on time. I’ve been coming to Andrew Toyota for service for years. Never had a bad experience. Not once. More
by PATRICK.MURPHY0
Employees Worked With
December 26, 2019
Worst experience I brought my car in for an oil change in perfect condition. The technicians said there was something wrong. When I brought it back again, the technici I brought my car in for an oil change in perfect condition. The technicians said there was something wrong. When I brought it back again, the technician found more problems. I declined to fix them. The shifter was not put back in properly, and now the car is not working good. The car is now making a noise that it did not make prior to the inspection and service. More
by F.A-MUBARAK
Employees Worked With
December 25, 2019
Reliable This was a service I had been anticipating. We’d been watching it for awhile. It was thoroughly explained.There was another issue that was repaired wi This was a service I had been anticipating. We’d been watching it for awhile. It was thoroughly explained.There was another issue that was repaired without needing to get new parts. Saved about $100. Greatly appreciated. More
by SLR
December 22, 2019
Wonderful service advisor! So trustworthy, knowledgeable, a Willie is the best! He is why I keep coming back. So knowledgeable and helpful. Really excellent service. Car was done on time and problem solved. Willie is the best! He is why I keep coming back. So knowledgeable and helpful. Really excellent service. Car was done on time and problem solved. More
by Driver123
Employees Worked With
December 21, 2019
In and out quickly. Had a 20,000 mile service performed, it was fast, prompt. The Andrew Toyota building is being remodeled, so entering the service area is a bit awkw Had a 20,000 mile service performed, it was fast, prompt. The Andrew Toyota building is being remodeled, so entering the service area is a bit awkward during the remodel. While the remodeling is underway (or possibly from now on), Andrew Toyota has quit providing a car wash with service (bummer), I recommend you check your car's convenience settings before you drive off the lot; this past service, folks turned off mt car's parking assist, turned off windshield [wipers] auto sensing, and turned off the auto setting for headlights. More
by Fox Point Customer
Employees Worked With
December 20, 2019
Great Service Once Again The service received was excellent from the time I arrived to the time I left. Check-in was amazing working with Lina and my shuttle drivers were pol The service received was excellent from the time I arrived to the time I left. Check-in was amazing working with Lina and my shuttle drivers were polite and very customer focused. This made for an Exceptional Client Experience. This keeps me coming back after 15 years!!!! More
by SANDRAEATON0
Employees Worked With
Other Employees :
Did not see the shuttle drivers names, so I would add them both.
December 18, 2019
Excellent Customer Service Thank you to Duane, Willie and Tim for taking such good care of us. You all handled everything beautifully from the initial phone call all the way thr Thank you to Duane, Willie and Tim for taking such good care of us. You all handled everything beautifully from the initial phone call all the way through to fixing the problem and the transaction during pick up. I can't say enough wonderful things about your customer service. Tim did a excellent job finding the issue with my car and fixing it. Duane, you have restored my trust and have gained a loyal customer. Every time I drive the car I think of the excellent service I received and it makes me smile. More
by DawnD
