Andrew Toyota - Service Center

Courteous, professional and helpful. My salesman, Andrew, and service advisor, Willy, are outstanding! I don’t remember who helped to finance my purchase, but that, too, was good. Andrew, and service advisor, Willy, are outstanding! I don’t remember who helped to finance my purchase, but that, too, was good. More

Super Courteous Service!! Fast, courteous service. I typically don't like dealer service appointments because they are so pricey and often try to cross sell unnecessary servic Fast, courteous service. I typically don't like dealer service appointments because they are so pricey and often try to cross sell unnecessary services. The service department staff was nice and was about the stated business of the appointment. Despite the social distancing requirements, the staff member was very personable. Thank you for such good service. More

I come in for my 10,000 mile maintenance check and the service crew was fast and thorough. I will recommend the team at Andrew to all my friends. service crew was fast and thorough. I will recommend the team at Andrew to all my friends. More

My service technician was thorough and attentive. He was helpful and polite. The service was performed in a timely manner. Overall it was a positive experience. helpful and polite. The service was performed in a timely manner. Overall it was a positive experience. More

Fantastic customer service from a safe distance. Willie was great customer service from a safe distance. He set up an exchange of vehicles with Allen, so I never had to leave my house. He also kept Willie was great customer service from a safe distance. He set up an exchange of vehicles with Allen, so I never had to leave my house. He also kept me informed of the needed repairs and gave me update upon completion. More

John Endisch was fantastic. Tech (sorry I did not catch his name) caught a serious problem in air filter cabin=>improved air quality Thank you! his name) caught a serious problem in air filter cabin=>improved air quality Thank you! More

Not completely pleased this time For the first time since I bought my Highlander from this dealership in 2010 I wasn't totally pleased with my service appointment. The problem I broug For the first time since I bought my Highlander from this dealership in 2010 I wasn't totally pleased with my service appointment. The problem I brought the car in for servicing wasn't initially remedied requiring returning for another service appointment. In addition, during the first appointment I bought a new set of 4 tires and the day after their installation, the warning Tire icon appeared. After adding some air at home, the light went off but I would have thought the correct tire pressure would have been verified before sending the car back. And, speaking of the tires, I did not receive any warranty paperwork for them. Was I supposed to? For these reasons, this time, I can only rate 2 stars for Quality of work. The Service representative I worked with was Willie Willet and I appreciated his communication with me as to work needing to be done, price, etc. He was thorough and easy to work with. More

It is a great dealership to work with. I have.been working with them for years and always have a good experience. They make you feel very comfortable. working with them for years and always have a good experience. They make you feel very comfortable. More

Came in at seven AM for normal service, done by 9AM Arrived early planned on waiting, Willie said it'll be done sooner than you think. So I waited. Dan told me the air filter was in need of replacement Arrived early planned on waiting, Willie said it'll be done sooner than you think. So I waited. Dan told me the air filter was in need of replacement. So I said do it. It was finished before nine, Note: the staff was very aware of social distancing and practiced it. More

The company had changed SO much. We have been with you since you were on Browndeer Rd. We use to get our autos washed after anything done to truck now we see hand marks on the truck, we get no cookies any since you were on Browndeer Rd. We use to get our autos washed after anything done to truck now we see hand marks on the truck, we get no cookies anymore (my grandson looks for them) The salesmen that we have dealt with have been very good. Just wish you were like when dealer first started but nothing never is. More