Andrew Toyota - Service Center

I've been with the dealership for quite some time now and I've always been treated very well. The service people treated me well even when I hadn't purchased a car from them and that's the reason why I am no I've always been treated very well. The service people treated me well even when I hadn't purchased a car from them and that's the reason why I am now a customer. More

Regular check tire rotation From the time I purchased my Toyota, my experience have been wonderful being a client of Toyota.. The place is always clean, people are very friendly, From the time I purchased my Toyota, my experience have been wonderful being a client of Toyota.. The place is always clean, people are very friendly, courteous. I would definitely recommend others to go to Toyota. More

Trustworthy service department. My experiences with the Andrew Toyota service department have all be positive and I consider them a trustworthy service center and will continue to us My experiences with the Andrew Toyota service department have all be positive and I consider them a trustworthy service center and will continue to use them in the future. More

Car was not washed after maintenance. The maintenance was performed as promised, as far as I can tell. However, the car was not washed before handing it back to me, and grease marks were The maintenance was performed as promised, as far as I can tell. However, the car was not washed before handing it back to me, and grease marks were left on the exterior and interior. This is NOT according to the Toyota playbook, and your people are getting lazy. Does not leave a customer with a positive impression. Marc KUPPER Ph: (414) 352-7316 More

Lack of Health Precautions I was disappointed that none of the maintenance service staff (those with desks) were wearing face masks. I noticed the courtesy shuttle drivers were I was disappointed that none of the maintenance service staff (those with desks) were wearing face masks. I noticed the courtesy shuttle drivers were wearing masks. And I noticed that the gentleman who drove my vehicle into the maintenance shop was wearing a mask and gloves. Upon arrival the maintenance service staff member (with a desk) asked for my keys and proceeded to enter my vehicle without mask or glove, pushing buttons on the steering wheel in order to document current mileage. I was very disappointed by this. I would not have allowed these actions if asked, it happened so quickly that my vehicle had already been entered by the time I voiced my concerns. I had scheduled this appointment as someone who would wait at the dealership while my vehicle was being worked on. After observing an overwhelming majority of unmasked staff members moving freely within the lobby and maintenance departments I chose to get the courtesy shuttle to my home. I saw many more patrons wearing masks than I did your employees. Also, the names of my shuttle drivers are not listed below in the area where I can select up to 10 employees I worked with. Please add them for future feedback. They were fantastic. The actual work performed on my vehicle and the descriptions/communications regarding service were wonderful. The lack health precautions utilized by employees, your organizational lack of requiring such precautions, and the subsequent lack of concern for your customers health was on full display and quite disappointing. More

120,000 mile service My experience dealing with Andrew Toyota has always been an extremely fantastic outcome. All of the employees that I have mentioned in this review alw My experience dealing with Andrew Toyota has always been an extremely fantastic outcome. All of the employees that I have mentioned in this review always go the extra mile to make me feel appreciated as a customer. I always ask to go through Willie Willet ,he treats me right,very much appreciated.Andrew Toyota is always a well kept and maintained facility,I truly enjoy doing business with this outfit,I have recommended your dealership numerous times to family and friends. All I can say is keep doing what you’re doing,because it’s great! More

Service Rep Z was great!! Techs finished my car ahead of schedule. Although I didn’t buy my Toyota from this dealership I’m pleased with the service. schedule. Although I didn’t buy my Toyota from this dealership I’m pleased with the service. More

Good customer service Willie Willett the staff member that worked with couldn't have been more courteous and informative to me. He explained the process of what was to be Willie Willett the staff member that worked with couldn't have been more courteous and informative to me. He explained the process of what was to be done to the vehicle and the cost for the services being render; I especially liked the price of ZERO cost for the services being done on this visit. Thank you Willie for the good service. More

Excelent service as usual. my experience at Andrew Toyota was very satisfactory,as always. I was taken care of on time and the vehicle was ready for pick up,as scheduled. my experience at Andrew Toyota was very satisfactory,as always. I was taken care of on time and the vehicle was ready for pick up,as scheduled. More

Awesome Experience at this place. Salesperson was great, finance worked out well and the Sales Manager did everything that was possible to meet my needs before I left. I was so impressed but the Salesperson finance worked out well and the Sales Manager did everything that was possible to meet my needs before I left. I was so impressed but the Salesperson Joe Burbach, I brought him lunch when sending out my Brother to get lunch for himself. I recommend Andrew Toyota to those that need to get a dependable car for a great price, without jumping through hoops. Ask for Joe Burbach when you shop Andrew Toyota, Joe Knows!!! Now when it's time for Unmatched service, ask for Cody Wagner, he looked gor the problem, told me what needed to be done, how long I could hold out for a repair if I didn't have the money. He was upfront and he could've taken me for a ride like most car repair shops do. Driving back to Wisconsin after I purchased a Toyota Sienna, to service my Wife's Toyota Yaris, was well worth the 90 miles and I'll do it again! Happy Wife, is a Happy Life and she's very happy with the professional and great service!!!! Thanks Cody More