3,809 Reviews of Andrew Toyota - Service Center
Good interaction Service person was very professional, courteous and friendly. Explained and answer all my questions to my satisfaction.. I have all way have had good Service person was very professional, courteous and friendly. Explained and answer all my questions to my satisfaction.. I have all way have had good relationship with the service department. Every one in the Service Department I have had very good working relationship with, including the technicians and the drivers that drop me off. Keep up the good works. Ben Johnson More
While the body work was excellent, the payment process was ureasonably long (over 1 hour) and inconveniently managed. After numerous attempts to pay via credit card at the body shop, we had to drive to th was ureasonably long (over 1 hour) and inconveniently managed. After numerous attempts to pay via credit card at the body shop, we had to drive to the Chevy cashier to pay our bill. We still had to wait 20m to get permission from your payment system to charge the bill on our card. The cashiers explained that the credit card system limits purchases to $2500. I don't understand why it's set up in this way since I suspect some service charges to exceed that amount. Additionally, I would have appreciated some advanced warning prior to arriving so we could have potentially addressed some of the red tape before leaving home. More
Service is good. Care for the public it serves, not so much Your folks have always seemed to do great work on our vehicles, so I have no issues there, but since you ask, there are a couple of items I'd like to Your folks have always seemed to do great work on our vehicles, so I have no issues there, but since you ask, there are a couple of items I'd like to bring up. One is long standing and the other more recent. When I bring my vehicle in for service, I am always sent a text message informing me that if there is anything I need, just let you know by responding to the text. After multiple attempts to avail myself of this offering, I have NEVER gotten a response using this method. Rather than maintain the illusion that this might be a way to stay in touch, I'd just suggest you either improve it, or scrap it. The other issue has to do with Covid-19. Despite assurances I have seen that you all are taking precautions, none of the customer facing service advisors I observed were wearing face masks on either of my last two visits. I did see a few on some workers going in and out of the repair area, but that was it. This observation could give the impression that you all are not all that concerned despite the ongoing public health warnings. Again, the actual service you provide is great, but sometimes it's the (not so) little things that get noticed. More
You can always rely on Andrew Toyota service when your car The service person and technician who worked on my car were responsive to my request and talked me about how to prevent further mice problem after the The service person and technician who worked on my car were responsive to my request and talked me about how to prevent further mice problem after they cleaned out the nests under the hood and changed the cabin air filter and everything related to it. More
My experience was very pleasant. It's always great when I come here for anything. Keep up the great job!! Everyone is always friendly when you come into Andrew. Keep doing what you It's always great when I come here for anything. Keep up the great job!! Everyone is always friendly when you come into Andrew. Keep doing what you all do. More
Excellent experience. Did the work I requested in a timely manner. Everyone I dealt with was very courteous and pleasant. I have had Andrew Toyota care for my cars for se Did the work I requested in a timely manner. Everyone I dealt with was very courteous and pleasant. I have had Andrew Toyota care for my cars for several years and have always been pleased with the staff and the work done for my vehicles. More
I’m so pleased with the service I received each time my truck has been serviced!!!!! The best service I’ve ever had🙏🏽🤩.!! Willie Willet is the best service Advisor I I have ever had!!! Thank You 🙏🏽 truck has been serviced!!!!! The best service I’ve ever had🙏🏽🤩.!! Willie Willet is the best service Advisor I I have ever had!!! Thank You 🙏🏽 More
Service was good but needed a great price on tires. I Service was good but needed a great price on tires. I purchase the car from your store and my tires lasted only 2 years. Tire quotes were too expensi Service was good but needed a great price on tires. I purchase the car from your store and my tires lasted only 2 years. Tire quotes were too expensive and I brought the car from your store. Need oil change coupons. More
Car detailing as more! Had inside and out detailing done this week.. Great job! Last week it was all under the hood routine maintenance. My 2010 Prius looks and runs like s Had inside and out detailing done this week.. Great job! Last week it was all under the hood routine maintenance. My 2010 Prius looks and runs like she were new, I’m a loyal customer of twenty-five years. Best place for service anywhere around, staff consistently friendly and helpful. More
problems reviewed I have been to most Toyota dealerships in Milwaukee area. I find Andrew to be the fairest and most competent of the bunch. I travel out of my way to g I have been to most Toyota dealerships in Milwaukee area. I find Andrew to be the fairest and most competent of the bunch. I travel out of my way to go to Andrew. More