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Andrew Toyota - Service Center

Milwaukee, WI

4.7
3,813 Reviews

3,813 Reviews of Andrew Toyota - Service Center

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December 16, 2020

Have used Andrew for regular service. Disappointed with last visit as I did not receive a multi-point checkup report. An issue was listed in the invoice but not explained. More

by RFENGST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A Few Of Our Toyota Certified Techs
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2020 -

Andrew Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We take our customer feedback very seriously, and I would appreciate the opportunity to address all of your concerns further. Please reach out to me at your earliest convenience to discuss your situation. I hope to hear from you soon. Customer Service is Our Passion Allen Good, Service Manager

Dec 17, 2020 -

RFENGST responded

My issues have been resolved to my satisfaction and I plan on continuing to service my vehicle at Andrew.

December 16, 2020

Overall the service was great. There was no wait time and the staff check in with me shortly after pulling up. The cashier was very polite along with all the staff More

by KIMBER0782
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A Few Of Our Toyota Certified Techs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Rogers
Dec 16, 2020 -

Andrew Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Customer Service is Our Passion Allen Good, Service Manager

December 16, 2020

I went to Andrew Toyota to have the remote start on our car repaired. Even though Andrew did not install the system, and the vehicle was not a Toyota, they were happy to work on it. The repair work was com More

by MERC68XR7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ferrigno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2020 -

Andrew Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Customer Service is Our Passion Allen Good, Service Manager

December 16, 2020

I have taken my 2002 Toyota Avalon to Andrews Toyota for the last 14 years and I have always been very satisfied with each visit. The service staff has always been very professional, friendly and courteous. More

by BCRYMES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2020 -

Andrew Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Andrew Toyota. Customer Service is Our Passion Allen Good, Service Manager

December 16, 2020

My experience is that they treat their customers very well. Good communication and comfortable and attractive waiting area showroom. Car washed and cookies waiting when service is completed. More

by GCOWEN01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Endisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Andrew Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Andrew Toyota. Please don't hesitate to reach out if you need anything else. Customer Service is Our Passion Allen Good, Service Manager

December 16, 2020

One of the most awesome dealership I had the pleasure of working with. Would recommend this place highly-qualified, and would recommend to others..very satisfied with treatment received by staff here. More

by bellvie24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Beacham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Willett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zeljko Blagic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Moore, Brian Gunther
Dec 16, 2020 -

Andrew Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Andrew Toyota, we look forward to having you as one of our valued customers for many more years to come! Customer Service is Our Passion Allen Good, Service Manager

December 16, 2020

Brought my car in for last free maintenance. It was done faster than expected. Zeljko was great! Looks like they don't wash your car anymore tho. More

by M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zeljko Blagic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Andrew Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Customer Service is Our Passion Allen Good, Service Manager

December 15, 2020

The check engine light came on my 2018 Camry Hybrid. I checked the gas cap cover because this has happened to me with other cars but the light stayed on. Turned out to be nothing other than the gas cap w More

by RAKLATT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie Willett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Andrew Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Andrew Toyota. Customer Service is Our Passion Allen Good, Service Manager

December 15, 2020

Thank you to David and his crew. He kept me updated with the progress. He was very thorough and professional. Decent waiting room with Wi-Fi too :) More

by vgagli418
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Dec 16, 2020 -

Andrew Toyota responded

It's great to hear that David was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Andrew Toyota! Customer Service is Our Passion Allen Good, Service Manager

December 15, 2020

I had to return my vehicle twice for fuel leaking, after a warranty/recall repair, not a comfortable feeling smelling raw gas while driving with your family. NOT ONLY ONCE BUT TWICE! More

by DTABASKA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dan Rogers
Jan 01, 2021 -

Andrew Toyota responded

Hello, We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to me directly. Allen Good, Service Manager

Jan 01, 2021 -

DTABASKA responded

Andrew Toyota sends a canned response making it appear they care, so far no response as to why I should continue bringing my car there.

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