Ancira Nissan

We purchased a brand new 2008 Altima from Ancira in May 2008. That Altima (which we have finally gotten rid of...) was the 12th vehicle that I have purchased and the absolute BIGGEST LEMON I have ever bou 2008. That Altima (which we have finally gotten rid of...) was the 12th vehicle that I have purchased and the absolute BIGGEST LEMON I have ever bought/driven! During the year and a half we owned that car, we had it in for service almost a dozen times. The transmission was horrible - Ancira replaced the transmission totally as well as several sensors in the engine that affect transmission performance, but could never seem to work the "bugs" out of it. The transmission had a very pronounced "stutter" when starting from a stop and very poor transition between speeds. Junk. The passenger airbag light (displaying that the passenger airbag was turned "OFF") would illuminate constantly despite a passenger occupying the passenger seat (and yes... the passenger weighed far more than the minimum weight required to activate the seat sensor to turn the airbag "ON"). Ancira replaced the seat bottom as well as other circuitry, but the airbag problem persisted - a HUGE SAFETY issue! After several returns for service, we had finally had enough with this piece of junk car and I asked to speak to a sales manager regarding a "customer good-will" trade-in of this Altima for a different vehicle. I spoke to the sales manager and told him that I was not looking for anything "free" - just a reasonable trade-in offer for this car that they had sold to us - due to all of the problems we had experienced with it. I was going to buy another vehicle from Ancira if they could get me a reasonable trade-in offer for the junk they sold us. Again - not asking for anything "free" - just reasonable customer good-will on their behalf. We looked at a couple of different options and that specific day, they didn't have anything that met our requirements, so I was handed the sales manager's business card and was told that they would get what we needed and that he would call me in no less than 72 hours with a deal. 72 hours came and went with no return call, so I called them back... I was then told that they would not be willing to extend a reasonable offer for their junk that they sold us and they were not going to work a deal with us at this time. I have A-1 credit (780+ score) and the next day, I went and traded the Altima in at a significant loss for a fully-loaded 2010 GMC Yukon 4x4. My purchasing power was no factor in this equation - the EXTREMELY POOR customer service given by Ancira and their unwillingness to stand behind their product was entirely to blame for this whole scenario. All we expected was a quality product at a reasonable price and for Ancira to stand behind their product that they sold to us. We will NEVER purchase another vehicle from the Ancira Auto Group, nor purchase another Nissan vehicle again - ever! They simply do NOT stand behind their products. ***** Follow-Up ***** I received a follow-up email from Ronda French, VP & GM for Ancira Nissan due to my review on this site. I then followed up with a phone call and spoke with her personally regarding this issue. I have received a full admission of error on Ancira's behalf as well as a full apology. I also received her personal guarantee that an error such as this would never happen again on Ancira's behalf in future business dealings. While I am not able to delete this review due to the lack of a delete option on DealerRater.com, I wanted to ensure that this follow-up action was properly documented on my review. More

Our experience with Ancira has been very good. I would highly recommend Albert as a salesman. He was a delight to work with and did everything he could to make the purchase as pleasant as possible. The highly recommend Albert as a salesman. He was a delight to work with and did everything he could to make the purchase as pleasant as possible. The dealership appears to be very well equipped and well managed. More

After a series of disappointing dealership experiences,I came upon ancira.com.Within minutes of searching their inventory & requesting a quote I was contacted by an Ancira Nissan Internet Sales Rep.The day came upon ancira.com.Within minutes of searching their inventory & requesting a quote I was contacted by an Ancira Nissan Internet Sales Rep.The day I came in to shop for my new car I was immediately greeted with a friendly smile.The sales rep I was expecting to meet was unable to be there that morning but made sure someone was readily available to assist me.This was by far the best customer service experience I've had while shopping for a new car.Fernando was great;knowledgeable,understanding and friendly.I drove off in a 2011 Sentra which I absolutely love.Jimmy in finance was very thorough,swift and cordial.I most definitely recommend Ancira Nissan to anyone who is looking for a great customer service experience, reasonalbe pricing, and friendly staff. More

Recently the Ancira Nissan service department performed Recently the Ancira Nissan service department performed service on the 2010 Nissan Xterra which I had purchased there. I am pleased with the service Recently the Ancira Nissan service department performed service on the 2010 Nissan Xterra which I had purchased there. I am pleased with the service that I receive there. Service Consultant Christina Thomas is an excellent service advisor at Ancira. Her professional approach, friendly smile and genuine interest in the maintenance of my vehicle have reassured me that I will always receive competent service there. I am very pleased to have her as my Service Consultant. Joseph More

On May 26 I contacted Ancira thru their website and inquired about a car I was interested in. I received a reply the following morning advising me that the car I was interested had been sold but that inquired about a car I was interested in. I received a reply the following morning advising me that the car I was interested had been sold but that they were expecting more in the following week and to check back then. The following day I received an email from the internet department advising me that although they did not have the trim of the car I was looking for in stock, they had just announced a $4000 off MSRP sale for the Memorial Day weekend. I could upgrade the trim and after the discount would only be paying about $200 more than the car I had originally inquired about. It was a good deal and I was very interested. I went to the dealership that afternoon and the person I went to see was not there. They did not know when he would be back so they had someone else show me the car. I took it out for a test drive and loved everything about the car except for the pinstripe. Unfortunately this was the only one in the color I was looking for. I told them to please let me know when they got more in. The salesman tried telling me that the painted on pinstripe could be removed with a solvent. I’m no paint expert but I was pretty sure that taking a solvent to a car is not only going to remove the pinstripe but will also do some damage to the paint. He INSISTED that it would not damage the paint. He said “let’s get you in that car and we’ll remove that pinstripe for you”. There was no “let us remove the pinstripe and show you. If you aren’t satisfied, you don’t have to purchase it”. Of course they never offered that because they knew it would damage the car. On Memorial Day he calls again to see if I’m still interested in the car. I told him again I was not interested but to let me know when more cars came in. Then he tried to get me to buy a used car. While I was trying to tell him that I was not interested and that my current car was fine he hung up on me. Later that day I received an email from the internet department. They had done some research and found two cars they had coming in sometime in June in the color I requested. They emailed me the stock numbers of both cars including the options that each had and said to let them know which one I was interested in and they would set it aside for me when it came in so that it didn’t get pinstriped. I let them know which one I wanted and sat back and waited for it to come in. This past Friday, (June 11) I received a call from the sales department (not the internet department who said they would hold the car for me) to let me know that my car had come in the night before. After several phone conversations, the price was negotiated and appointment was made to work out the final details. Five minutes before I was set to leave I received a call from the salesman wanting to clarify which car I wanted. Huh? Didn’t we just negotiate a price on the car? He and the guy in the internet department couldn’t agree which car it was that I wanted. Once he determined which car it was that I wanted he informed me that it had already been pinstriped. I told him thank you and to let me know when they got one in the way I had requested. I left my home for the afternoon and when I returned that evening I had a message to call him. I returned his call at 8:00pm and it seems that the guy in the internet department who hadn’t a clue as to which car I wanted at 1:00pm suddenly realized at 2:30pm that he HAD set the car aside and there was NO pinstripe. He wanted me to come down there that evening and get the car. Not buying a single word he said I told him I had plans. Before I called them out on it I went down there Saturday (they are closed Saturday) and found the car. I wanted to be able to tell them I saw the car and saw the damage. It was the only car in the trim and color that I wanted and it matched the stock number of the car that was supposed to have been set aside for me and the stock number that he told me had been pinstriped. I guess they never counted on me stopping by and checking out the car. Sure enough, the car was covered in wax dust and the area where the pinstripe had been was covered in tiny scratches (from trying to wax it out) that should not be on a brand new car AND there was a discoloration to the paint….just like I said there would be. I went home and sent an email to the salesmen, the sales manager and the general manager. The only person I ever heard from was the new car salesman. He wanted to know if I was still interested in purchasing a Nissan. I told him yes but not from Ancira. He acted as though he had no clue as to what was going on so I let him have it. He tried to tell me the car was never in the area where I told him I found it. When I told him it was the correct car and that the stock number matched the one we had discussed over the phone he said thank you and hung up. I’m not sure if this is how they treat all of their customers or just women but they need to wake up. Needles to say, I won't be buying a car from Ancira. More