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Ancira Chrysler Jeep Dodge
San Antonio, TX
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OUTSTANDING! Mark Almazan was my first contact. Very friendly and very helpful. When picking up my 2012 Grand Cherokee I met Jay Awashra, before leaving dealership Jay took his time explaining everythin friendly and very helpful. When picking up my 2012 Grand Cherokee I met Jay Awashra, before leaving dealership Jay took his time explaining everything there was to know about the car. I felt very excited leaving Ancira in my new Jeep, and know that if I have any questions I can call Jay at any time and he will answer any of my questions. He treated us like family. It was a pleasure dealing with Mark and Jay. I will certainly recommend anyone looking for a car that they see these guys. Thank you again love my Jeep. More
This was my worst experience ever buying a car. I have never paid msrp for a vehicle ever. I went in asking to pay 21-22k for a 2012 new jeep wrangler. I was clear that was all I wanted to pay and if th never paid msrp for a vehicle ever. I went in asking to pay 21-22k for a 2012 new jeep wrangler. I was clear that was all I wanted to pay and if they couldn't do that as msrp is 25k then we could save each other some time. The salesman talked to finance and they said I should go for a test drive. When we came back the salesman had me sign a form saying that if I got my price, then I would buy that night. I had no problem with it. They then gave me a menu of prices. They tried to decrease my payments over a longer period of time which would have still got them msrp or more. I said no. The salesman went back and forth with finance and then had me sign another form with 25k listed again. I said why do you keep writing that number down. He said don't worry it will change later they just have to put that number down so he can get it past the owner and that isn't the price and it will change. At this point, I felt like I needed a shower as this felt like a very dirty deal. They then trotted out more new numbers. At this point I wasn't sure when the number would change to the 21-22k. Long story short it never did. I think I got about 700 dollars off msrp after they claimed they are only making 350 dollars on the deal and that they had to make sure the owner didn't see the paperwork. I don't think the owner would be that upset considering they then advertised a sales event five days later. A complete fail and the worse experience I have ever had. Seems like the general manager writes back on these. Feel free to call me. Scott biondi 210 748. 2591. More
They are very disorganized, terrible at follow up, have salespeople that are clueless about their products, and they were not even close to fair on trade appraisals. My biggest mistake was wasting a few h salespeople that are clueless about their products, and they were not even close to fair on trade appraisals. My biggest mistake was wasting a few hours of my time trying to purchase from them. Upon speaking with a sales manager after they got me very upset, he didn't even seem to care nor even tried to resolve the situation. More
My salesman went beyond my expectations in securing financing for me so that I could buy a car. I was financially unprepared to purchase a vehicle when the engine went out in the jeep I had been drivi financing for me so that I could buy a car. I was financially unprepared to purchase a vehicle when the engine went out in the jeep I had been driving since 2000. I had to make a decision quickly and my salesman, Nathan Bates, was very, very helpful, and made the process much easier. I drove away in my new, beautiful emerald green Jeep Grand Cherokee Laredo. More
I initially came in fort an oil change and was pleasantly surprised with the staff. It was my first time coming in and everyone was very friendly. I then thought I could do business here and considered tradi surprised with the staff. It was my first time coming in and everyone was very friendly. I then thought I could do business here and considered trading up. I was then referred to Nathan Bates, whom assisted in showing several Jeep models and was knowledged in things Jeep. I am a third time Jeep owner and must say this was the smoothest purchase to date! Thank you Nathan!! And thank you to Jessie, Tony and Ginger, if you weren't so nice I would have bought somewhere else! More
I am very pleased with the Ancira Dealership. All of the sales people were friendly and curteous. My sales rep, Luis Menendez did an exceptional job making my buying experience pleasing. He was friendly, op sales people were friendly and curteous. My sales rep, Luis Menendez did an exceptional job making my buying experience pleasing. He was friendly, open and honest. He was very knowledgable about my vehicle and explained everything to my satisfaction. I would not hesitate to recommend others to Ancira Jeep. Edward Hobbs More
The internet sales manager (Mark) provided an up-front, bottom line, reasonable price for the new vehicle before I even visited, which was very helpful. The trade-in estimate was fair and an honest evalua bottom line, reasonable price for the new vehicle before I even visited, which was very helpful. The trade-in estimate was fair and an honest evaluation of my former car. The sales staff (Reggie and L.T.) were responsive and knowledgeable. The finance manager was a little pushy with the extended vehicle warranty, but was otherwise very friendly and took care of the paperwork quickly. After being freely given necessary information from the staff beforehand, the actual purchase took about 3 hours. Very pleasant experience. I’ve bought about a dozen new cars and this purchase rates at the top. More
I had to buy 2 mirrors to replace one. Then, one of the I had to buy 2 mirrors to replace one. Then, one of the mirrors I bought didn't work. I was supposed to get a phone call to schedule an appointmen I had to buy 2 mirrors to replace one. Then, one of the mirrors I bought didn't work. I was supposed to get a phone call to schedule an appointment. I didn't get one. When I called back, the service rep told me he was busy. It turned out he wanted to go to lunch! When I finally got the mirror replaced, I discovered the the satelite radio did not function. I called the service rep who said he would look into it if I would come out. I came out. We got the signal reconnected with the help of SIRIUS. The SIRIUS operator explained that someone had to do something for the signal to be lost. That means the tech did something. The rep explained that there was no connection between the radio and the mirror...duh! So what did the tech do? I am not going back! More
After a draining/frustrating week of various dealerships/salespeople, I came to Ancira. Juan Gomez was refreshing and his 10 plus years of experience showed. He listened to exactly what I was lo dealerships/salespeople, I came to Ancira. Juan Gomez was refreshing and his 10 plus years of experience showed. He listened to exactly what I was looking for, what I could afford, and then amazingly enough - showed me exactly what I wanted respectfully. I was also taken care of very well with my trade in. Juan made sure that I got what I had asked for (after careful research online) for my trade in and didn't low ball me like many dealerships do. He not only put me into the vehicle I wanted, but it was better than I had asked for: newer, lower mileage, the color, and certified. He really took care of me and treated me like a valued customer, dare I say, he treated me as if I were family. I can't say enough good things about Juan and Ancira. When I went back the next day to pick up my awesomely new car, I complimented him through his manager and his manager, as well, was just as amazing. Thanks, again for the service and I will be returning again for my next car when that happens. More
I feel like I am a very unlikely person to leave a review for a car dealer, much less leaving all 5s in the ratings. I have not had very good luck with dealers in the past. I am sure that much of it is my fa for a car dealer, much less leaving all 5s in the ratings. I have not had very good luck with dealers in the past. I am sure that much of it is my fault - I can get a little crabby when things don't go my way. This time I did it a little different - I knew exactly what I wanted - model, options, color, price. I just had to find it and make a deal. Web searches took me to Ancira with its huge Jeep inventory. After checking their website for a couple of weeks, the Jeep I had been looking for came into their lot. I contacted the internet sales department via the Ancira website. I got hooked up with the very pleasant and helpful Paul Knoblock. I had a lot of questions via email, which he quickly answered, and talked to him on the phone a couple of times. When I decided that was the Jeep I wanted, I had him get things going. Paul worked with my bank to get all of the financing taken care of, and promised to have the vehicle ready when we got there. When we arrived at the dealership, we met Paul, who introduced us to salesman Jay Awashra. Jay took charge of the sale, and treated us like arriving dignitaries. Jay had everything lined up for us for a clean, seamless sale transaction. Everything was exactly as they said it would be. Jay talked about some options that were available to us, but we never felt pressured. After Jay showed us our new Jeep - which was fully prepped and ready to go, we signed papers and were driving home before we knew it! When I am in the market for a new vehicle, my first contact will be Paul and Jay at Ancira. The whole experience was really too good to be true - find exactly what I want, go in and be treated like a VIP, drive away. Thanks! More