Ancira Chrysler Jeep Dodge

I initially met with Steven Marte but then got handed off to Robert Hoover. I requested to meet a sales manager and was introduced to Paul Knoblock. When I returned to the dealership I was reunited with Stev to Robert Hoover. I requested to meet a sales manager and was introduced to Paul Knoblock. When I returned to the dealership I was reunited with Steven Marte which was a little odd since I was starting to build a relationship with Robert. Steven stepped up his game in making me feel comfortable, but when requested to provide me a copy of the invoice it was never forthcoming although I was assured I would receive a copy. However, Steven continued to build on our relationship, but was hampered by his sales manager. In other words, I had just paid cash for a Dodge Dart Limited which is fully loaded. It takes time to go over all the gadgets and explain their functionality etc. Steven excelled in explaining and demonstrating the multitude of options this vehicle contains, not to mention professionally answering my questions. UNFORTUNATELY, THE SALES MANAGER'S LACK OF OPERATIONAL SKILLS (BRAIN-POWER)effected the overall experience. Sales Manager decided to walk up to the car while Steven was demonstrating the awesomeness of the options and pound on the window to say that Steven had a phone call and a customer waiting for him. The bonehead (Sales Manager) didn't even have the common sense to introduce himself and congradulate me on my purchase, but instead walked away. I am not sure how you would feel, but I work hard for my money and when I spend over $24K for a vehicle I expect to drive off knowing where my lights are located, how to sync my iPhone to be handsfree (Safety), etc. The sales manager could have texted Steven or better yet, his butt could have answered the phone and he could have assigned another agent to assist the individual waiting like they initally did me (Steven-Bob-Steven). More

Carlos was my sales manager on this past Saturday around 10am. He seemed to have a dont care attitude and lack of patients. I also met the manager that day, he was very polite and respectful i much rather w 10am. He seemed to have a dont care attitude and lack of patients. I also met the manager that day, he was very polite and respectful i much rather would of done business with him. I got the feeling that I was wasting Carlos's time. I had previously completed all research needed and proposed prices for both my trade in and purchase pf new vehicle that was probdide through USAA to match your certified dealership. I was noy there to play the number game of way underbiddinh the value of my trade after he told me if was spotless. Once we went back and forth and the trade was slowly increasing still way below the value i asked for my keys. He did not say goodbye pr anything just handed them to me and walked away. Also he failed to tell me he had moved my Jeep tothe back of the store so i looked like an idiot looking everywhere for my car. I had to walk back up to the store and ask the other salesman of its location. This was after they seem me walking up and down and aroundthe building lookimg for my car. My overall experience at Ancira Dodge and Jeep was terrible. I was talked down to multpiple times and insulted by his lack of customer service skills. As a certified dealer through UsAA i will be letting them know of them situation I confronted at our dealership. J Thank you for taking the time to read this concern. Also regarding my trade he kept making snide clmments about my jeep being a 4x2 and knowone would want it thats why he offered 7000 less than the trade in value. More

Dishonest and rude! Two words I would NEVER associate with USAA. Why then, would USAA chose to associate itself with Ancira Jeep in San Antonio? I was in the market for a Jeep and used the USAA car b with USAA. Why then, would USAA chose to associate itself with Ancira Jeep in San Antonio? I was in the market for a Jeep and used the USAA car buying service which referred me to Ancira and San Antonio Dodge, Chrysler, Jeep. I communicated with Mr David Sullivan at Ancira and reached a tentative agreement to purchase a 2013 Jeep Wrangler. He quoted me a price plus "TTL" (tax, title & license). When I arrived for our pre-arranged appointment he turned me over to another sales adviser (something I find disrespectful...didn't we agree to meet at 4:30?) that worked up the paperwork. The purchase order included a $150 document fee and a $150 anti-theft fee. When I questioned the fees, I was told that they are non-negotiable and included in every deal. The sales adviser none the less checked with his manager twice and I could clearly hear the manger say, "tell him everyone pays them!" I refused and left. For comparison, I just purchased a BMW from BMW of San Antonio and paid a $50 document fee so I would have been ok with the same. But $150? Can you say "dealer profit?" So the"anti-theft" is the one I had a real beef with. That's nothing but a sly way to bleed an additional $150 from their customers. I just don't get it??? They lost me as a potential life-long customer for $150. I have absolute trust and confidence in USAA, but this experience has created some doubt in their ability to outsource the "USAA brand"; USAA and Ancira are not in the same league...not in the same ball park and certainly not on the same team. The silver lining? I went to San Antonio Dodge, Chrysler, Jeep. Got the same car (different color) for less ($500 under invoice &&&& the military rebate) and was treated with respect. One final point...without a doubt the most depressing dealership I've ever visited. The cubicle farm is quite 1985'ish and does not create a pleasant shopping environment. I've been to dentist offices that are more uplifting. So in summary, complete waste of my time. I haven't been treated so rudely in quite some time...thank you Ancira (insert thumbs up here!) More