Ancira Chrysler Jeep Dodge

I have never had an experience buying a car like this one and I attribute that all to Quincy. He was amazing, talked to me and walked me through the entire process and I attribute that all to Quincy. He was amazing, talked to me and walked me through the entire process More

This dealership had amazing customer service. All employees I encountered were a delight to be around. The sales associate Quincy went out of his way and completely beyond my expectations in hepling employees I encountered were a delight to be around. The sales associate Quincy went out of his way and completely beyond my expectations in hepling me find the perfect vehicle. He was extremely patient and professional throughout this process. The financial advisor Nathan was exceptional as well in helping me. He went out of his way to ensure I was satisfied and comfortable with the financial aspect of the sale. I am very pleased with choosing this dealership and being able to purchase a new car!!! More

Sale went fine, got the car I wanted, decent price, not great, but not bad either. Traded in my old car, put money down and the deal was done...or so I thought. about 8 days later I lost my job, the bank w great, but not bad either. Traded in my old car, put money down and the deal was done...or so I thought. about 8 days later I lost my job, the bank who gave me the loan tried calling my former employer, and of course they told them I was no longer employed with them. I get a knock on my door and its the salesman asking me to come down to the dealership with the car, I head down and basically I am about to get hosed over badly. If I do not get the car financed they will have to take it, but wait I thought the loan was approved and done. No not really, the part the is not explained to you is that they give you the car on the contention that the loan will be approved. Ok, well, give me my trade in car back. We cant do that because we already sold it. ok, well where is my deposit. That was used to pay for the new car, and well, since you have had it for awhile, its a break even thing, you might get back a $100 or so. In short, I was told the car was mine, bad luck hit, they want it back and of course they will not give me back the trade in car, and basically none of my deposit, WTH!!! No one will approve me because I am out of work. I was screwed over big time. They should not have sold the trade in car UNTIL the loan was completed. Since this was my only car, I asked what am I suppose to do for a car, how am I even going to get home now? all I got was a shrug of the shoulders. Such a caring and kind company. I did manage to pull off getting the car, by the skin of my teeth, but the point still remains that they sold of the tradein before the loan was approved. I did get a response from Ancira with the first writing of this post. See below. From Ancira The fact that you lost your job, the Bank is entitled to resend their loan offer. I do apologize for the inconvenience from the lender. I am trying to see what I can do on my behalf to assist you with this post. Can you please call me at 210-558-XXXX. Thank you, Mark Almazan I understand the banks position, no problem with it. What I had to explain multiple times was the simple fact of selling off the trade in before the loan was finalized, as you can see from the response above they still just don't get it, perhaps they do get it, but just don't want to admit to it. Why cant anyone just say 'sorry about that. we screwed up on that, and sorry for the way we treated you' The response from Ancira was poor and uncaring. I replied to the above message with roughly the same thing, I have yet to hear back from them, and I doubt I will. Just goes to show you the true character of a company and its employees. It took them a week, but they finally responded.... Mr. Gonzalez It is unfortunate that the loss of your job shortly after the purchase of the vehicle complicated matters with the bank, and they exercised their right to rescind the loan. When your new vehicle was returned, yes your trade-in had been sold. Your trade-in was paid off, your loan was accepted by the bank, and at that point we were able to proceed with the sale. We didn't do anything that was improper or not of normal business practice. The bank rescinding the loan was beyond our control. If perhaps less time had passed, and we still had your trade, then it may have been possible for us to unwind the entire deal, but unfortunately that was not the case. However I am glad that everything ended up working out for you and you were able to keep the new vehicle. As far as the salesperson not treating you the way you expected or deserved, we do apologize. We appreciate hearing feedback, good and bad, as that is how we can address (or praise) issues. But, with this particular employee, it turns out he no longer works for us, so that cannot be addressed. Again, we are sorry you went through an unpleasant experience. We strive to ensure all our customers have a very positive experience. We feel our nearly perfect review rating speaks for itself due to the voluminous, very satisfied customer reviews. Thank you. David Reininger General Manager Its still bad business practice to sell off a trade in before the deal is finalized. Just have to keep in mind, some businesses would rather turn a dime in a day than a week, even if its a risk on the customer. A dime is a dime after all. More

Reggie Miller was very helpful and full of information, he had a lot of patience working with my mom and me. He went above and beyond to meet our expectations, he made two Jeep Patriot Sales and made two v he had a lot of patience working with my mom and me. He went above and beyond to meet our expectations, he made two Jeep Patriot Sales and made two very happy customers at the end of it all. I will definately refer him to friends and family of ours and i'm very pleased with Ancira Dealership, we shopped at several dealerships and Ancira has very trained professionals that know their products and excellent customerservice. More

I knew what vehicle my family needed before arriving at the dealership.Joey showed the model I was looking for and gave me information on why this car was such a great value.He offered me a test dive never the dealership.Joey showed the model I was looking for and gave me information on why this car was such a great value.He offered me a test dive never pressuring me to make a choice. I will gladly recommend Joey and the dealership when asked about may purchase. More

The Customer service i experienced here at Ancira CDJ is by far the best car buying experience i have had , Mr.Fiegenbaum and Mr.Rodriguez were very helpful and made my first car buying experience memorable by far the best car buying experience i have had , Mr.Fiegenbaum and Mr.Rodriguez were very helpful and made my first car buying experience memorable... will definitely recommend everyone to give Ancira CDJ a shot when buying a vehicle. More

My wife and I bought a 2010 FX4 from their used car side. negotiating a price and terms was fairly easy and fair, and made our buying experience a pleasant one. negotiating a price and terms was fairly easy and fair, and made our buying experience a pleasant one. More

Our visit to Ancira Chrysler Jeep Dodge, When we first Our visit to Ancira Chrysler Jeep Dodge, When we first arrived I had some questions on vehicles at the sales lot, salesmen Steven Marte was humble Our visit to Ancira Chrysler Jeep Dodge, When we first arrived I had some questions on vehicles at the sales lot, salesmen Steven Marte was humble and knowledgeable and was able to help. I had previously spoken to Salesman Joey on the phone earlier that day, so I wanted to complete my purchase with him. Joey was busy with two other families at the time of our arrival, He was polite and took time to introduced us to salesman Sam Solano. Sam Solano was awesome, he took his time with us, being first time car buyers, He helped us get into a car that was right for our situation. We Financed our very first car! We did stay past office hours finishing paperwork, Joey was kind enough to stay and see we had everything good to go. Thank you to the Sales Team at Ancira Chrysler Jeep Dodge, -Starting out family Roxanne, Eric & 7mo Nathan. More

Went in looking for a great deal on a new Ram 1500. Steven helped me find the truck I wanted, even though it was not on the lot, and had it to me earlier than promised. Everything he said, he did. It Steven helped me find the truck I wanted, even though it was not on the lot, and had it to me earlier than promised. Everything he said, he did. It was a truly pleasant car-buying experience. More

Ancira Jeep was professional and courteous. I enjoyed the laid back atmosphere. Quincy was a polite and knowledgeable salesman. Good job on selling me my first Jeep. laid back atmosphere. Quincy was a polite and knowledgeable salesman. Good job on selling me my first Jeep. More