Ancira Chrysler Jeep Dodge

We purchased a new 2014 Jeep Grand Cherokee Overland from Ancira in July 2013. This is the third brand new Jeep Grand Cherokee we have purchased there since 2008. Always had our vehicles serviced there, too. Ancira in July 2013. This is the third brand new Jeep Grand Cherokee we have purchased there since 2008. Always had our vehicles serviced there, too. Drove the new car off the lot on Sunday afternoon and experienced problems with radio/navigation unit starting Tuesday. Car went in for repairs and a new radio/navigation unit was installed. When we inspected the vehicle after return from dealership, we noticed several damages. 1) My car was sticky and dirty on the inside. It was obvious that something had been spilled. 2) Oil stains on floor mats. 3) Dent in the leather dash board. 4) Scratches on panel of the newly replaced navigation/radio unit. 5) Scratch on panel of stirring wheel. Returned car to dealer for repairs of damages their employees had caused. This was the second time my car was in the shop for days. New dash board had to be ordered and took approx. 2 weeks to come in so then we had to return it to dealer for the third time. We had a meeting with General Manager, Mr. Reininger and the Service Director. Both were very apologetic and promised to "make it right". We discussed giving the car back or to get a discount in case we were willing to keep the vehicle. Meeting was ended and we never heard again from either gentleman. No discount and dealership refused a trade of vehicles for the same monthly payment. We were offered a slightly more expensive car for a $120 more a month. No, thank you. Meanwhile we had more issues with the car. Lumbar support would randomly reset itself and car didn't start on several occasions. While driving to the dealership the new navigation unit went blank and reset itself. While the car was at the dealership the service department was not able to start my car on several occasions and a senior technician was supposed to be sent out by Chrysler. We were dealing with Ancira as well as a Chrysler case manager to get the issues resolved. Conflicting statements were made by both. There seemed to be a lack of communication between Chrysler and Ancira. Long story short....they returned my car with paperwork stating that they were not able to find any faults with it. That is very strange as our service manager told us that THEY could not start the car 2 days in a row. Also, car was returned without them putting on my handicapped license plates that they had at the dealership for approx.2-3 weeks. Trip back to Ancira on Friday for license plates. Saturday morning I noticed that a panel under the glove compartment was not attached correctly and hanging lose. Trip back to Ancira on Saturday. 2 weeks ago we tried again to get into another vehicle....same color, same car, no extras, no discount, not making outrageous demands. Just, please, get us into a car that works. We have spent well over $100.000 in the last 5 years at your dealership and expect some kind of customer service. My husband is a 100% disabled veteran and we need a car we can depend on. He has been late to work on 2 occasions due to the car not starting and we can't even count the hours we have spent dealing with this lemon. Or the amount of gas we have wasted by having to go back and forth to the dealership. General manager who had promised us to "make it right" was never available and we had to deal with Jarrod, a sales manager, who told us that he can't make his numbers right and the best he can do is to get us in another Jeep with the same equipment for $50-60 more a month. They didn't have the color we had picked and were not willing "to eat up any more costs" by getting a vehicle from another dealer. Also, he seemed to think that I was being "picky" because I did not want a white car instead of the granite one we had picked. Well, I do think I should be able to pick my favorite color on a brand new $45.000 car. But maybe that's just me and my ridiculous "demands". Overall very rude, snarky and seemed to be bothered. Why help a good customer if he had already signed and paid for the vehicle, right? Let me tell you why. I am a good customer, your company sold me a car that has nothing but problems, your employees damaged my property, I have been more than patient, your general manager made a verbal promise to "make it right" and you should just have some basic manners. Also, you just lost 2 more sales due to your lack of customer service skills and attitude. It was already discussed with our salesman that we will buy a Chrysler 300 next month and he was supposed to look for an adequate car for our teenage driver. Ancira has lost my business. I also like how Ancira takes great pride in "supporting our troops and the Wounded Warrior Project". I respect that very much and we are thankful for all supporters for that great cause. But don't get all the positive media coverage for that and than turn around and screw a 100% service related disabled veteran that has served your country for almost 26 years. On a positive note I would like to mention, that we have never had any problems with "our" salesman, Jay, who we have bought all 3 cars from. Jay and his assistant Thomas were always very polite and helpful and I appreciate that. More

Orton helped out a great deal and made sure the process went by smoothly. Even with the little trouble I had with my new Jeep, he made it as easy to deal with as possible. I have already recommended Orton went by smoothly. Even with the little trouble I had with my new Jeep, he made it as easy to deal with as possible. I have already recommended Orton to many of my friends. More

Beware of thieves! After the original repair diagnosis, I waited over two weeks for the part that was supposed to fix my Jeep. No one ever called or sent a card, like they promised; so, I called, only to fin waited over two weeks for the part that was supposed to fix my Jeep. No one ever called or sent a card, like they promised; so, I called, only to find that the part was there and waiting on me (I guess) to call. After making an appointment, so that I could wait on my Jeep, I was informed (after 2 hours in their shop) that the diagnosis was wrong, the part did not help, and they needed to keep my vehicle a bit longer, to run more diagnostics. They set me up with a rental, kept my Jeep for three more days, and returned it, unrepaired, saying they were waiting on advice from Chrysler Corp. More

I recently ordered a 2013 10th Anniversary Jeep Rubicon and Mr. Wagner was simply awesome! During the entire order, purchase and delivery his level of professionalism was exceptional. In fact he went abov and Mr. Wagner was simply awesome! During the entire order, purchase and delivery his level of professionalism was exceptional. In fact he went above and beyond on more than one occasion to ensure that I was completely satisfied. I will highly recommend him and the Ancira dealership to all my friends that are looking for a new vehicle. Thanks! More