Ancira Chrysler Jeep Dodge

Very Rude and awful treatment I had heard good things about Ancira and their service dept but was very disappointed at the treatment I received. I took my Jeep in for a warranty is I had heard good things about Ancira and their service dept but was very disappointed at the treatment I received. I took my Jeep in for a warranty issue and had a part in my hand that obviously should've been attached to my vehicle. I was redirected several times to different service advisers and finally found the "warranty claims" guy. Stood in front of his desk, part in hand, as he chummed it up with another customer about how to mod his vehicle without voiding the warranty due to some "loopholes." The customer worked in the automotive service field at Caliber Collision Center on San Pedro (this is how long I was waiting that I picked up full parts of their conversation standing beside him for about 20 minutes) and they chatted on an on about other guys who had tricked out their jeeps and messed over the system, etc... Anyhow, he finally leaves and Paul Carter the service adviser gives me about 3 full minutes of his time, tells me he can't service my vehicle, instructs me to take it back to where I bought it (200+ miles away) because he won't be handling it there. Wow. Ok. I walked out and never want to step back in that service department again. More

Sam Solona always goes out of his way to be of help. Sam has always treated me excellent. I have purchased three vehicles from Ancira and will continue to do so. Thank you for your help and great custome Sam has always treated me excellent. I have purchased three vehicles from Ancira and will continue to do so. Thank you for your help and great customer service. More

not good I went there looking for a jeep. Just looking I don't need a new vehicle just want one customer service was not good the guy that was helping us went I went there looking for a jeep. Just looking I don't need a new vehicle just want one customer service was not good the guy that was helping us went to help another person because that customer had money I would never buy any vehicle from any of there dealer ship ....gave me a price and I didn't like it and did nothing to make the sale ....I have brought lots of vehicles and never was treated like that ... More

nissan altima 2013 Mr wagner a very nice person.He help use pick the right car for us a 2013 nissan altima.Very nice car for are whole family.Did the right choice for go Mr wagner a very nice person.He help use pick the right car for us a 2013 nissan altima.Very nice car for are whole family.Did the right choice for going to ancira cjd More

LOW HASSLE GREAT COMFORTABLE EXPERIENCE JUST BOUGHT A RAM 1500 FROM ANCIRA AND ORTON WAGNER. WENT AROUND TO A COUPLE OF FORD DEALERSHIPS THEN SAW THE ANCIRA COMMERICIAL AND DECIDED TO CHECK JUST BOUGHT A RAM 1500 FROM ANCIRA AND ORTON WAGNER. WENT AROUND TO A COUPLE OF FORD DEALERSHIPS THEN SAW THE ANCIRA COMMERICIAL AND DECIDED TO CHECK THE ANCIRA DOWN THE STREET OFF IH10 FOR A RAM. BEST MOVE I MADE. ORTON WAS GREAT !!! TOLD HIM UPFRONT WHAT I WAS LOOKING FOR IN PAYMENTS AND MY PERSONAL FINANCIAL SITUATION. ORTON TOLD ME HE WOULD GIVE IT HIS BEST SHOT. NO HAGGLING, NO GOING BACK AND FORTH TALKING TO HIS "MANAGER" OR MEET ME HALF WAY STUFF. GOT THE PAYMENT I WAS LOOKING FOR AND PUT ME IN A HIGHER END TRUCK !!!! GETTING READY TO TAKE MY SON OVER SOON TO GET A TRUCK. RT VILLARREAL More

Great Truck Buying Experience! We drove up from Corpus Christi to test drive a 2014 Ram 1500 that I found on the internet site. I spoke with Bennett Nwokeafor in the Internet Sales We drove up from Corpus Christi to test drive a 2014 Ram 1500 that I found on the internet site. I spoke with Bennett Nwokeafor in the Internet Sales Department to pin down a price on the vehicle before I even went in to the dealer. He was very helpful and professional in explaining what they had in their inventory. Ancira had my dream truck available in the Western Brown color that I wanted with many more options for a much better price than what the Dodge dealers in the Corpus Christi area were offering. We showed up on Memorial Day (9/1/14) right before closing time. We were afraid they wouldn't make time for us with it being so close to the end of the day, but the opposite happened. We were greeted when we first came in by Joey Alma, our who ended up being our sales associate, and he took great care in making sure that we knew everything about the vehicle before we purchased. We drove with him to the storage lot in Boerne where my truck was being stored, and he explained all of the features along the way. He was very knowledgeable about the Ram brand, and I love that the truck came with a free bed liner and running boards with our USAA discount. When we finalized everything, he took us to see Nathan Bates, who explained all of the financing options and warranties available to us. He and Joey worked with us until almost 11 p.m., when Joey hopped in the truck with us and showed me how to pair my phone and use the Uconnect system before we left. I drove home to Corpus Christi with a huge grin on my face in my new Ram. We are very pleased with our experience at Ancira Chrysler Dodge Jeep and definitely agree that you have to drive to a big city to find the salespeople who know the vehicles they sell, and to get treated right. Price was definitely part of it because I ended up saving almost $9,000.00 compared to what I would have paid in my home town for a similarly priced Ram. Great job Ancira! More

Friendliest service Our car broke down 300 miles from home and the GM, Joe Lopez did everything he could to fix our car and get us home. Our car broke down 300 miles from home and the GM, Joe Lopez did everything he could to fix our car and get us home. More

I'm not necessarily reviewing the dealership, more so the salesman that helped me. My salesman was Robert Hoover who seemed like a nice man in the beginning when I was looking for a vehicle and then afte the salesman that helped me. My salesman was Robert Hoover who seemed like a nice man in the beginning when I was looking for a vehicle and then after he sold the car it was a different story. Towards the beginning of purchasing the car he was persistent in trying to get me the car which he did when I had a co signer. After everything was done, I had added a spoiler to the car that I would need to bring the car back so they could install it. I assumed he would give me a call on the day I was off from work because when I purchased the car he said the spoiler would be in. Thinking smart, I had to call him myself that day because I hadn't heard anything and I wasn't going to drive all the way over there and the spoiler wouldn't have been there, so I called Robert "Bob" and he said that the spoiler wouldn't be in in about a week, so a week went by and again I assumed he would give me a call informing me that the spoiler was in and no call so I called AGAIN to see if the spoiler was in and it was. Now I should have known this guy wasn't great because I didn't feel like it was my responsibility to call to see if the spoiler was in, it was his responsibility as a salesman to let the customer know. Strike 1...so took the car in and he let me know that it would take about an hr which turned into an hr and 45 min. As a salesman it's also important to let the customer know the expectation of the wait time and Robert did no such thing, strike 2...now here's where this guy decides he doesn't care, He gives me the keys and tells me that he filled up the car with a full tank of gas, now he had been telling me that he would fill up the car with a full tank about 3 times before I took it in to get the spoiler, he let me know that when they would put the spoiler on there would be a full tank. I take a look at the LEFT side of the car and the spoiler and it seemed fine and then I start the car to find that the tank wasn't full!!! Now I'm not cheap, I could pay for my own gas but when someone says about 4 times that he's gonna fill up the tank, I expect a FULL tank of gas! Then I noticed some of the interior had dirt marks on it, the least they could do was wipe it down, this is a new vehicle, best believe I expect it the way I brought it! They got Robert for me and I explained the situation and I could tell he was frustrated but took the car back to fill it up. As I was waiting, sales manager Paul Knoblock stopped to speak with me while I was waiting for my car and I explained the situation to him and he was extremely understandable and helpful. When Robert came back to give me my keys, he was aggravated and repeatedly told me that he went out of his way to get me the car and that "he bent over backwards" to get me the spoiler, the spare key, and so forth and that's when I got angry. I did not need to be disrespected and that was definitely the button he shouldn't have pushed. As a customer I expect great service and respect and ROBERT HOOVER didn't show that at all. So Paul saw what was going on and he took it upon himself to take over with any issues I would have in the future with the car which I was grateful for. After that mess I go home and take a look at the car even further and I notice a pretty noticeable paint chip on the RIGHT side of the car that I know I didn't do! Strike 3,4,&5...This is a brand new 2014 vehicle and me being the detailed person that I am, I noticed it right away, luckily Paul is going to take care of it but I'm extremely disappointed at this point. This was not great service and this Robert Hoover only cared about the sale and could care less about servicing customers and making sure everything was satisfactory. More

I want to thank the manager there Annette and Roger for helping me find the perfect car.I was really scared and a little concerned with the prices but, in the end they came through for me. I was really hap helping me find the perfect car.I was really scared and a little concerned with the prices but, in the end they came through for me. I was really happy in the end. I would recommend my family and friends to go there. They never gave up on searching for the right car to put me in. More

I had an amazing experience. Robert McConkey made sure I was well taken care of and that I got exactly what I wanted in my car. He went above and beyond. I will refer anyone I can to him. was well taken care of and that I got exactly what I wanted in my car. He went above and beyond. I will refer anyone I can to him. More