Ancira Chrysler Jeep Dodge

do not buy a car from Ancira I have had multiple cars. Never had such poor service. They simply do not care. Bought a new expensive Jeep, has been in shop 4 different times. Still I have had multiple cars. Never had such poor service. They simply do not care. Bought a new expensive Jeep, has been in shop 4 different times. Still do not know what is wrong with it, and they act like I am inconveniencing them. Worst ever. Go somewhere else. More

YOUR LIFE WILL BE IN DANGER - maintenance service poor WARNING!!! Do not conduct business with this dealer. YOUR LIFE WILL BE IN DANGER! My whole family and I almost died because of the service on my vehi WARNING!!! Do not conduct business with this dealer. YOUR LIFE WILL BE IN DANGER! My whole family and I almost died because of the service on my vehicle done at Ancira Chrysler Jeep Dodge RAM, 10807, Interstate 10 Frontage Rd, San Antonio. This dealer's service performed a tire rotation on my truck and all the log nuts were only hand tied. One of the wheels in my truck lost all the nuts but one. While driving 75 MPH, I noticed vibration and when I stopped to check I was surprised to see that all the luck nuts were loose. Again, this is a WARNING - DO NOT TAKE YOUR VEHICLE FOR SERVICE/REPAIR TO THIS DEALER! You will put your and your passengers life in danger. More

Did not honor his word I got a Jeep Renegade. One of the wishes that I had on my list was the sunroof. The sunroof was not in my budget so I planned to not get the Renegad I got a Jeep Renegade. One of the wishes that I had on my list was the sunroof. The sunroof was not in my budget so I planned to not get the Renegade. Gino, the sales manager said that he would give me the "employee discount" of $799 for the Sunroof if I bought the car and had it installed. We made the deal and I called this week to schedule a time to bring my car in to have the sunroof installed. Gino tells me that he never told me $799 and it would cost me over $1100 to have it installed! I was shocked and no matter what I said, he just blew me off. Shady and bad business ethics. Should have gone to Bluebonnet. Will call and make a formal report about Gino to Jeep headquarters. At least honor your word! Carol Ann More

Bought 7 Vehicles - NO MORE - Over $860.00 and a TV GOOD?BY?ANCIRA - This was the last straw We have always loved the Ancira dealership’s. Since1981, we have purchased 7 cars from Ancira. We are both S GOOD?BY?ANCIRA - This was the last straw We have always loved the Ancira dealership’s. Since1981, we have purchased 7 cars from Ancira. We are both Senior Citizens and it seems like each dealerships played off of that this time 1/7/2016. I walk with a cane. In 2011, a tire blew, lost control and rolled 5 times. We felt that Durango, saved our lives.When we were released from the hospital, Enterprise, loaned us a brand new Durango (ironic, right), we had 5 days to pick out a new vehicle as we had 10 days paid for Enterprise. We called Ancira of course! So we searched the internet We were not in any shape to go and shop for a new vehicle, so their internet. service really worked for us. We found a Dodge Durango Citadel from the internet. All the bells and whistle we haggled a little, then purchased a very nice Durango. Another great experience from Ancira. We called Ancira Dodge, as they have always been good to us. We spoke with David Tullo, General Sales Manager, we spoke about the Durango Citadel, we had all the bells and whistles, our Durango was in pristine condition. Before we went to Ancira Dodge, we looked around at several dealerships. I did not ask for the appraisal untill we were given a price for the vehicle. Below is what we were offered, after we found an automobile. Cavander Buick offered $24,000 Gunn Buick offered $25,000 Lone Star Dodge $24,000 We asked over and over for the appraisal & what was their offer, price for the vehicle. What the payments would be. We were shown a beautiful Durango Citadel, and also a Town & Country. There was no information about any of this available. David Tullo came around and said we had $860.00 coming from programs we would be cancelling when our Durango signed over to the dealerships. He said we could apply it to the new vehicle or he would have a check cut so we would have the cash back. We were deciding a choice of 1 Durango or 1 mini van. Our salesman would never give us information that we would request such as how much our payments would be, the interest rate, he just kept saying I am getting it right now. We wanted to see if mini van or Durango which one was the better price. Our salesman said the Durango. Them he came to his office where we were sitting and then said he was wrong that the mini van had a better price. Again we asked how much the payments would be as well as the interest. James told us he sends some of his clients to car max. They give you more money for your trade. James said you go over to carmax Our salesman, said to come over here, he has all the figures, he will call you back in just a minute. They also had a television give away, our salesman- James said that promotion had ended the day before, we kept seeing people cartying out the television’s. We asked our salesman James again, he said they had previously purchased a vehicle and they have came in to get their TV. He said all the TV’s were picked up the day before and were all gone. The TV was not such a big deal, but we when we were going to the back the second office on the right was 2 pallets plus more stacked around it. That made my husband and myself start to question the ethics of James our salesman. The person we were sent to see was a finance manager. He had all the contracts ready for us to sign. We had never said to proceed without knowing all the figures. We had to ask him all the questions our salesman should have asked and gave us the information. They also lo-balled out trade in at $19,000. We were both upset over this.We were both really questioning not just the ethics of James - But the Ancira name. It all of the Ancira dealerships we have been in or purchased from. We decided that we would go home and think about it. We did not need a new car - It just seemed like it was good time. The next day around 3pm we took James advice and went to Carmax for an appraisal. We advised James we were going to Carmax and then we would be at Ancira Dodge. Ancira’s 19,000 and 25,000 from 2 dealers. Carmax w very nice. When you sit down while they were doing the appraisal. There is a computer on the table and you can look at any cars. I was surprised that they had 2016 vehicles with mileage from 500 to 10,000. 2015 Durango’s with 425 miles. We decided on a vehicle at Carmax. I called the next day to Ancira Dodge. James said to talk to someone in finance about collecting the $860.00 due to us for the canceling the coverage. When we were buying the car at Ancira David said would cut a check Juan Gomez asked David and now I need to wait 5 - 6 weeks since we did not buy a car there. I told him I was going to write about my experience all over the internet, he did not care, I said OK More

excellent customer service I had a great experience at the dealership being my first time there. Reggie was very persistent with his sales manager to get me the price and paymen I had a great experience at the dealership being my first time there. Reggie was very persistent with his sales manager to get me the price and payments I wanted. I even spoke with sales manager and was very professional. They were willing to do anything make me happy with the vehicle I selected and I had no worries. The car is still running great and am very happy with the dealership. More

Great experience with James Sirbek I recently bought a 2016 Jeep Cherokee from this dealer through James Sirbek. James greeted my husband and me as soon as we pulled into the lot and w I recently bought a 2016 Jeep Cherokee from this dealer through James Sirbek. James greeted my husband and me as soon as we pulled into the lot and within minutes, and by asking just a few key questions, he had gathered enough information to show us exactly what we were looking for. James told us the features of the various types of Jeep SUVs and helped us narrow down and ultimately select one for serious consideration. James scheduled a test drive for us (at our convenience) and followed through with that commitment. We arrived a couple of days later and he had the car ready for the drive and guided us through the buying process with ease. (Leo is financing was great too!) I would recommend James and this dealership to anyone who has a passion for Jeeps (this is our third) and appreciates professionalism and courteous service. Thanks, James! Pam Lindholm More

Very Rude and awful treatment I had heard good things about Ancira and their service dept but was very disappointed at the treatment I received. I took my Jeep in for a warranty is I had heard good things about Ancira and their service dept but was very disappointed at the treatment I received. I took my Jeep in for a warranty issue and had a part in my hand that obviously should've been attached to my vehicle. I was redirected several times to different service advisers and finally found the "warranty claims" guy. Stood in front of his desk, part in hand, as he chummed it up with another customer about how to mod his vehicle without voiding the warranty due to some "loopholes." The customer worked in the automotive service field at Caliber Collision Center on San Pedro (this is how long I was waiting that I picked up full parts of their conversation standing beside him for about 20 minutes) and they chatted on an on about other guys who had tricked out their jeeps and messed over the system, etc... Anyhow, he finally leaves and Paul Carter the service adviser gives me about 3 full minutes of his time, tells me he can't service my vehicle, instructs me to take it back to where I bought it (200+ miles away) because he won't be handling it there. Wow. Ok. I walked out and never want to step back in that service department again. More

Sam Solona always goes out of his way to be of help. Sam has always treated me excellent. I have purchased three vehicles from Ancira and will continue to do so. Thank you for your help and great custome Sam has always treated me excellent. I have purchased three vehicles from Ancira and will continue to do so. Thank you for your help and great customer service. More

not good I went there looking for a jeep. Just looking I don't need a new vehicle just want one customer service was not good the guy that was helping us went I went there looking for a jeep. Just looking I don't need a new vehicle just want one customer service was not good the guy that was helping us went to help another person because that customer had money I would never buy any vehicle from any of there dealer ship ....gave me a price and I didn't like it and did nothing to make the sale ....I have brought lots of vehicles and never was treated like that ... More

nissan altima 2013 Mr wagner a very nice person.He help use pick the right car for us a 2013 nissan altima.Very nice car for are whole family.Did the right choice for go Mr wagner a very nice person.He help use pick the right car for us a 2013 nissan altima.Very nice car for are whole family.Did the right choice for going to ancira cjd More