Ancira Chrysler Jeep Dodge

Pathetic display of customer service This business has had many opportunities to make a positive experience with me; for me to give a poor review would require a lot. This company's servi This business has had many opportunities to make a positive experience with me; for me to give a poor review would require a lot. This company's service department has ignored service related issues on numerous times. It becomes an argument to just get services you have already paid for. The staff is rude and uncaring in general. I would never recommend Ancira to anyone. More

THEY VALUED THE CUSTOMER Ahmed Al Siddiq my Sales Consultant provided excellent customer service with his help we purchase a new Grand Cherokee 2017. He was very informative a Ahmed Al Siddiq my Sales Consultant provided excellent customer service with his help we purchase a new Grand Cherokee 2017. He was very informative and took his time showing me very vehicles. His team that includes John Clayton III and Stephan N. Konecko value the customer. I will keep there business cards just incase someone I know might want to buy a new vehicle. I could send them to the Ancira family. More

Got a New Jeep James S. was our new jeep rep. He was informative and very helpful. He has a very positive attitude toward his work and it was an enjoyable car purch James S. was our new jeep rep. He was informative and very helpful. He has a very positive attitude toward his work and it was an enjoyable car purchase. I give a ten star rating to him. More

Bait & Switch In October 2015, I went to Ancira looking for a Ram truck. I didn't find the one I wanted. They said they had another lot in Boerne. A few days later In October 2015, I went to Ancira looking for a Ram truck. I didn't find the one I wanted. They said they had another lot in Boerne. A few days later, I drove to Boerne but couldn't find the Ancira lot so I stopped in to Boerne Dodge. They had the exact truck and were willing to meet my requests regarding price, interest rate (1.9%), etc. I just didn't know if wanted to make the drive Boerne to get it serviced. Ancira called me back and said they'd get me into a similar truck and beat the deal Boerne offered. I went to Ancira and they were going to throw in 6 free oil changes so I said okay. When I got into the finance office they were rushing me to sign all the paperwork but the payments were higher so I asked them what the interest rate was. They said 4.59%. 4.59%??? Really?? I asked why. He said it is based on my credit score. I knew what my score was before I ever went. I asked him to tell me what my score was. He replied 817. Exactly, because I had checked it before going. I had been assured they could beat Boerne's offer but Ancira simply wanted to screw me over. After wasting two hours of my time, I politely told them that I would NEVER return because I didn't believe in dealing with dishonest businesses. I drove to Boerne and got my truck and an interest rate under 2%. Boerne did everything they promised so they will be my choice every time my family buys a new vehicle. I'll happily make the drive to Boerne if/when service is needed. STAY AWAY FROM ANCIRA... THEY WILL CHEAT YOU!!! More

do not buy a car from Ancira I have had multiple cars. Never had such poor service. They simply do not care. Bought a new expensive Jeep, has been in shop 4 different times. Still I have had multiple cars. Never had such poor service. They simply do not care. Bought a new expensive Jeep, has been in shop 4 different times. Still do not know what is wrong with it, and they act like I am inconveniencing them. Worst ever. Go somewhere else. More

YOUR LIFE WILL BE IN DANGER - maintenance service poor WARNING!!! Do not conduct business with this dealer. YOUR LIFE WILL BE IN DANGER! My whole family and I almost died because of the service on my vehi WARNING!!! Do not conduct business with this dealer. YOUR LIFE WILL BE IN DANGER! My whole family and I almost died because of the service on my vehicle done at Ancira Chrysler Jeep Dodge RAM, 10807, Interstate 10 Frontage Rd, San Antonio. This dealer's service performed a tire rotation on my truck and all the log nuts were only hand tied. One of the wheels in my truck lost all the nuts but one. While driving 75 MPH, I noticed vibration and when I stopped to check I was surprised to see that all the luck nuts were loose. Again, this is a WARNING - DO NOT TAKE YOUR VEHICLE FOR SERVICE/REPAIR TO THIS DEALER! You will put your and your passengers life in danger. More

Did not honor his word I got a Jeep Renegade. One of the wishes that I had on my list was the sunroof. The sunroof was not in my budget so I planned to not get the Renegad I got a Jeep Renegade. One of the wishes that I had on my list was the sunroof. The sunroof was not in my budget so I planned to not get the Renegade. Gino, the sales manager said that he would give me the "employee discount" of $799 for the Sunroof if I bought the car and had it installed. We made the deal and I called this week to schedule a time to bring my car in to have the sunroof installed. Gino tells me that he never told me $799 and it would cost me over $1100 to have it installed! I was shocked and no matter what I said, he just blew me off. Shady and bad business ethics. Should have gone to Bluebonnet. Will call and make a formal report about Gino to Jeep headquarters. At least honor your word! Carol Ann More

Bought 7 Vehicles - NO MORE - Over $860.00 and a TV GOOD?BY?ANCIRA - This was the last straw We have always loved the Ancira dealership’s. Since1981, we have purchased 7 cars from Ancira. We are both S GOOD?BY?ANCIRA - This was the last straw We have always loved the Ancira dealership’s. Since1981, we have purchased 7 cars from Ancira. We are both Senior Citizens and it seems like each dealerships played off of that this time 1/7/2016. I walk with a cane. In 2011, a tire blew, lost control and rolled 5 times. We felt that Durango, saved our lives.When we were released from the hospital, Enterprise, loaned us a brand new Durango (ironic, right), we had 5 days to pick out a new vehicle as we had 10 days paid for Enterprise. We called Ancira of course! So we searched the internet We were not in any shape to go and shop for a new vehicle, so their internet. service really worked for us. We found a Dodge Durango Citadel from the internet. All the bells and whistle we haggled a little, then purchased a very nice Durango. Another great experience from Ancira. We called Ancira Dodge, as they have always been good to us. We spoke with David Tullo, General Sales Manager, we spoke about the Durango Citadel, we had all the bells and whistles, our Durango was in pristine condition. Before we went to Ancira Dodge, we looked around at several dealerships. I did not ask for the appraisal untill we were given a price for the vehicle. Below is what we were offered, after we found an automobile. Cavander Buick offered $24,000 Gunn Buick offered $25,000 Lone Star Dodge $24,000 We asked over and over for the appraisal & what was their offer, price for the vehicle. What the payments would be. We were shown a beautiful Durango Citadel, and also a Town & Country. There was no information about any of this available. David Tullo came around and said we had $860.00 coming from programs we would be cancelling when our Durango signed over to the dealerships. He said we could apply it to the new vehicle or he would have a check cut so we would have the cash back. We were deciding a choice of 1 Durango or 1 mini van. Our salesman would never give us information that we would request such as how much our payments would be, the interest rate, he just kept saying I am getting it right now. We wanted to see if mini van or Durango which one was the better price. Our salesman said the Durango. Them he came to his office where we were sitting and then said he was wrong that the mini van had a better price. Again we asked how much the payments would be as well as the interest. James told us he sends some of his clients to car max. They give you more money for your trade. James said you go over to carmax Our salesman, said to come over here, he has all the figures, he will call you back in just a minute. They also had a television give away, our salesman- James said that promotion had ended the day before, we kept seeing people cartying out the television’s. We asked our salesman James again, he said they had previously purchased a vehicle and they have came in to get their TV. He said all the TV’s were picked up the day before and were all gone. The TV was not such a big deal, but we when we were going to the back the second office on the right was 2 pallets plus more stacked around it. That made my husband and myself start to question the ethics of James our salesman. The person we were sent to see was a finance manager. He had all the contracts ready for us to sign. We had never said to proceed without knowing all the figures. We had to ask him all the questions our salesman should have asked and gave us the information. They also lo-balled out trade in at $19,000. We were both upset over this.We were both really questioning not just the ethics of James - But the Ancira name. It all of the Ancira dealerships we have been in or purchased from. We decided that we would go home and think about it. We did not need a new car - It just seemed like it was good time. The next day around 3pm we took James advice and went to Carmax for an appraisal. We advised James we were going to Carmax and then we would be at Ancira Dodge. Ancira’s 19,000 and 25,000 from 2 dealers. Carmax w very nice. When you sit down while they were doing the appraisal. There is a computer on the table and you can look at any cars. I was surprised that they had 2016 vehicles with mileage from 500 to 10,000. 2015 Durango’s with 425 miles. We decided on a vehicle at Carmax. I called the next day to Ancira Dodge. James said to talk to someone in finance about collecting the $860.00 due to us for the canceling the coverage. When we were buying the car at Ancira David said would cut a check Juan Gomez asked David and now I need to wait 5 - 6 weeks since we did not buy a car there. I told him I was going to write about my experience all over the internet, he did not care, I said OK More

excellent customer service I had a great experience at the dealership being my first time there. Reggie was very persistent with his sales manager to get me the price and paymen I had a great experience at the dealership being my first time there. Reggie was very persistent with his sales manager to get me the price and payments I wanted. I even spoke with sales manager and was very professional. They were willing to do anything make me happy with the vehicle I selected and I had no worries. The car is still running great and am very happy with the dealership. More

Great experience with James Sirbek I recently bought a 2016 Jeep Cherokee from this dealer through James Sirbek. James greeted my husband and me as soon as we pulled into the lot and w I recently bought a 2016 Jeep Cherokee from this dealer through James Sirbek. James greeted my husband and me as soon as we pulled into the lot and within minutes, and by asking just a few key questions, he had gathered enough information to show us exactly what we were looking for. James told us the features of the various types of Jeep SUVs and helped us narrow down and ultimately select one for serious consideration. James scheduled a test drive for us (at our convenience) and followed through with that commitment. We arrived a couple of days later and he had the car ready for the drive and guided us through the buying process with ease. (Leo is financing was great too!) I would recommend James and this dealership to anyone who has a passion for Jeeps (this is our third) and appreciates professionalism and courteous service. Thanks, James! Pam Lindholm More