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Amaral Auto Sales & Service

Lyndhurst, NJ

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693 Reviews

295 Park Ave

Lyndhurst, NJ

07071

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693 Reviews of Amaral Auto Sales & Service

September 19, 2017

Short and sweet This is our second purchase with Amaral due to the fact they are a pleasure to work with. Highly recommended to anyone in the market for a good vehicl More

by The Gatison's
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neil Amaral, Matt Vanderhoof, Damian Boczar
September 16, 2017

Great experience Everyone was super helpful and it was a pleasure to have them take care of me during my first car buying experience. Would come back. More

by Jwhrit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neil Amaral, Damian Boczar
September 13, 2017

Dealer is honest and straight forward to deal with Car rates are not overrated. Service is promising here and would like to recommend to people who are interested to buy pre-owned cars. people are cari More

by car
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neil Amaral, Damian Boczar
September 11, 2017

Great experience! We came into Amaral looking for a great reliable car because of how much driving we both do. Matt was so welcoming and helpful. He showed us a few car More

by Deliriousfoxes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neil Amaral, Matt Vanderhoof
September 08, 2017

Amazing Matt is an amazing salesman. We had a great experience buying our new car. Matt is friendly, accommodating and knowledgeable. We were comfortable and More

by Crigb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neil Amaral, Matt Vanderhoof
September 05, 2017

Great Job Team Amaral Great job Team Amaral! My search for an affordable car lead me here/ and I picked up the keys so quickly I didn't know what hit me! The friendly ser More

by NYCtransplant
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Vanderhoof
August 31, 2017

Excited to start my new advantage Amaral Auto Sales is the best dealership in town! Great employees, very kind, nice, educated people. I would totally recommend talking to Matt. He is More

by Tierney 96
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neil Amaral, Matt Vanderhoof
August 29, 2017

Satisfied customer! First of all there is Matt, who sold me the Jeep. He was knowlegablle about the vehicle. He showed me the service records and there was absolutely no More

by Robert A Zdanowicz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neil Amaral, Matt Vanderhoof
August 25, 2017

Untrustworthy and will waste your time! Amarel Auto Sales are untrustworthy and will waste your time! Over email I had agreed with with Matt Vanderhoof on a price of a car and would come More

by AudiS5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Vanderhoof
Sep 28, 2017 -

Amaral Auto Sales & Service responded

Mr. Turner, would you call someone telling you the truth being untrustworthy? Matt responded to all of your inquiries via email, since you provided us with a FAKE phone number. After we agreed on a price, you wanted to come down on that Saturday, but the vehicle had not been serviced yet, so we informed you not come down from Massachusetts (More Honesty). In fact, you even thanked us for informing you. We didn't hear back from you for 5 or 6 days after that. You indicate that you sent us an email on Tuesday that we have no record of. If you sent it, we didn't get it. We responded to every other email from you, so why wouldn't we respond to this one? Maybe it's because YOU never followed up. If you were so intent on buying this car, I can't understand why you wouldn't pick up the phone and call us. In the meantime, on Matt's half-day, another customer who was willing to communicate via phone and email offered to put a deposit on the car, so we proceeded to sell the vehicle to them. We don't pressure our guests/customers to make deposits. We leave it up to them to do so. We have many prospects that agree to prices, make appointments, and never follow through, so how could we know that you were being honest? This situation has nothing to do with us being dishonest, not having respect, or not having honor. The problem is that you provided a FAKE phone number, and did not take the necessary steps to solidify the purchase appropriately. We even went so far as to offer to help you find a similar vehicle to appease you, and you still refused to communicate appropriately. I'm sorry that you are unhappy, but you may want to reconsider your method of communicating with people you plan to do business with.

August 12, 2017

Great First Car Experience Neil and Matt were great. I purchased my first car from Amaral, and I am very happy I did. They were very pleasant, knowledgable, patient, and extrem More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David , Neil Amaral, Matt Vanderhoof
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