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Alpine Nissan of Denver Service Department

Denver, CO

4.3
196 Reviews

196 Reviews of Alpine Nissan of Denver Service Department

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June 09, 2025

experience was great & very professional, would definitely go back there to have my car serviced again More

by maryjo_benson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Froid
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2025

I made an appointment specifically to fix a recall. I arrive to my appointment and am told that they don't have the part. That's pretty frustrating that the part wasn't ordered in advance knowing I had More

by MoPa2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember her name
June 07, 2025

This is like the 3rd time I've left a review. I don't know how many times I need to tell you that you did a garbage job. I came in mostly to get a new key. Also got an oil change, and to rep More

by asl'dkfja'sldkfja;sldkjf;
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
Allen Froid
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Alpine Nissan of Denver responded

Hello, Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your frustration and the overall experience you had with our service department. We never want any of our customers to feel misled or dissatisfied. Regarding the oil change pricing, we aim to be as tran sparent as possible with estimates, but we understand how unexpected costs—like taxes and shop fees—can feel misleading if not clearly explained up front. We’ll use this as an opportunity to improve our communication moving forward. As for the tire replacement, our technicians follow manufacturer recommendations and safety protocols, which sometimes include replacing all four tires—especially when there are significant differences in tread depth or wear. We absolutely understand that this can be frustrating, and we always strive to explain our reasoning clearly. It was never our intent to pressure or upsell beyond what we believe is necessary for vehicle safety and performance. We also apologize if the cost of the key replacement and other services were not as clear or competitive as you expected. We’d like the opportunity to review your visit in detail and see where we may have fallen short. If you're open to it, please reach out to our service manager directly at phet@alpineautomotive.com, so we can look into this further and try to make it right. We truly value your feedback—it helps us improve—and we're sorry this experience has caused you to lose trust in our dealership.

June 04, 2025

I don't remember the Service writers name but He got me in and out fast. 5 stars More

by rfling66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Bohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Froid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Alpine Nissan of Denver responded

rfling66, Thanks for stopping into Alpine Nissan service department! We appreciate your business and are so glad to hear that we were able to get you in and out fast! We look forward to your next visit!

June 03, 2025

The service was quick and Jaylene did a good job, however they did not wash the car after the service More

by sksidhom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jalene Cordova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Alpine Nissan of Denver responded

sksidhom, Thanks for your feedback! We're glad to hear Jalene did a great job and that the service was quick. We apologize for the missed car wash—this should have been taken care of, and we'll make sure it's addressed moving forward.

June 02, 2025

Shorter wait than I planned. The young lady helping me was super nice. Didn't see anyone else. If you are looking to improve something, the TV needs to have a subscription to s More

by nate.ahrens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jalene Cordova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Alpine Nissan of Denver responded

nate.ahrens, Thanks for your feedback! We're glad your wait was shorter than expected and that our team member took great care of you. We appreciate the suggestion about the TV—we’ll look into adding more viewing options to make the wait more enjoyable. Thanks again for sharing!

June 02, 2025

Jalene was very helpful and communicative, and got me my vehicle back much quicker than I expected. I’ll be asking for her for any future service I need. More

by Marisa B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jalene Cordova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Alpine Nissan of Denver responded

Marisa B, Thank you for the great feedback! We're thrilled to hear Jalene took such good care of you and got your vehicle back to you quickly. We'll be sure to pass along your kind words—she'll be happy to know she'll be your go-to for future service!

May 31, 2025

Jalene is good and helpful but I ended waiting little longer than I expected that day. More

by komata123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jalene Cordova
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Alpine Nissan of Denver responded

komata123, Thank you for your feedback! We're glad to hear that Jalene was helpful—we'll be sure to pass that along to her. We apologize for the longer-than-expected wait and appreciate your patience. Your input helps us improve, and we hope to serve you even more efficiently next time.

May 31, 2025

All the services was great I was thinking that’s was for sale department my apologies my mistake More

by Elidasandoval33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jalene Cordova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Alpine Nissan of Denver responded

Elidasandoval33, Thank you! We're so glad to hear that you had a great experience with our services. We appreciate your feedback and look forward to serving you again!

May 30, 2025

Allie was my service rep, she was very knowledgeable she really cared and knew her stuff, I just was very comfortable talking to her More

by jvbender
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandra Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Alpine Nissan of Denver responded

jvbender, Thank you for sharing your experience! We're so glad to hear that Allie took great care of you. Her knowledge, professionalism, and genuine care really make a difference, and it's wonderful to know you felt comfortable and confident throughout your visit. We'll be sure to pass along your kind words to her. Looking forward to seeing you again soon!

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