Alpine Buick GMC South - Service Center

I honestly LOVE the courtesy and friendliness received at Mike Shaw service dept. today. Eric Bates & service team handled my vehicle for inspection and oil-change without a problem. In fact, the work d Mike Shaw service dept. today. Eric Bates & service team handled my vehicle for inspection and oil-change without a problem. In fact, the work done today was covered under the warranty which we covered at time of purchase. I was consistently kept up-to-date with the vehicle's progress and to my surprise taken from and to my house by the dealer's shuttle service who was driven by Joe Brady happen to be quite nice and friendly. The women at the front desk were also very thoughtful and polite to offer coffee and donuts while briefly waiting for disposition! I am TOTALLY satisfied --> Thank You Mike Shaw! Annie Archie More

I called on a friday for an appointment wednesday at 9:30am, I told the advisor that i wanted to wait for my truck, He said that was ok but expect to be there a couple of hours, I told him that was ok. 9:30am, I told the advisor that i wanted to wait for my truck, He said that was ok but expect to be there a couple of hours, I told him that was ok. When I turned my truck in I was told that I could not wait, that they would not look at it until late in the afternoon. Why lie to me when the appointment was made, just tell me the truth, I had other things planned for the afternoon, because of what I had been told (that I could wait,repair in a couple of hours). This is not the way to keep a customer happy with your service dept. I also told the advisor that I had planned on looking at a new truck,while waiting, He told I could spend my time anyway I wanted. His remark should have been--Sir let me get a salesman for you and then I will see what I can do to get your vehicle repaired--but I guess service personnel do not care about your sales dept. So I did not look at your new trucks and if I do look it will not be there..If service does not care about Sales then Sales does not care about service, and that is a leadership problem that will aways hurting the customer (ME).... More