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Alpine Buick GMC South - Service Center
Colorado Springs, CO
213 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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213 Reviews of Alpine Buick GMC South - Service Center
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August 03, 2012
Once again, I made my appointment this morning at 8:00 a.m. and was greeted by Eric to work on my hub bearing. The atmosphere was fresh & friendly as I made my way into the waiting room passing up the a.m. and was greeted by Eric to work on my hub bearing. The atmosphere was fresh & friendly as I made my way into the waiting room passing up the table of coffee and donuts. There in the waiting room I was met by Eric to discuss the work on my vehicle as he arranged for the shuttle to take me home where I waited for repairs to finish. Joe, in his usual friendly and entertaining conversation took me home and back to pick up my vehicle when repairs were done. I also found out Joe prepares food for the team of salesmen and ladies working long hours on Saturdays as I have had the most fortunate opportunity to share helpings of Joe's wonderful Saturday hospitality and home cooked meals. Wow, a company who not only caters to valued customers by for its hard working employees too (May I get a job there too?):) One thing is certain, Mike Shaw takes good care of its employees so they in turn will take special care of its customers! You won't regret becoming Mike shaw's valued customer! Thank you, Mike Shaw! Annie Archie More
by annie_archie
Employees Worked With
Joe Brady & Eric
July 23, 2012
I honestly LOVE the courtesy and friendliness received at Mike Shaw service dept. today. Eric Bates & service team handled my vehicle for inspection and oil-change without a problem. In fact, the work d Mike Shaw service dept. today. Eric Bates & service team handled my vehicle for inspection and oil-change without a problem. In fact, the work done today was covered under the warranty which we covered at time of purchase. I was consistently kept up-to-date with the vehicle's progress and to my surprise taken from and to my house by the dealer's shuttle service who was driven by Joe Brady happen to be quite nice and friendly. The women at the front desk were also very thoughtful and polite to offer coffee and donuts while briefly waiting for disposition! I am TOTALLY satisfied --> Thank You Mike Shaw! Annie Archie More
by annie_archie
Employees Worked With
Eric Bates & Joe Brady
August 17, 2011
I called on a friday for an appointment wednesday at 9:30am, I told the advisor that i wanted to wait for my truck, He said that was ok but expect to be there a couple of hours, I told him that was ok. 9:30am, I told the advisor that i wanted to wait for my truck, He said that was ok but expect to be there a couple of hours, I told him that was ok. When I turned my truck in I was told that I could not wait, that they would not look at it until late in the afternoon. Why lie to me when the appointment was made, just tell me the truth, I had other things planned for the afternoon, because of what I had been told (that I could wait,repair in a couple of hours). This is not the way to keep a customer happy with your service dept. I also told the advisor that I had planned on looking at a new truck,while waiting, He told I could spend my time anyway I wanted. His remark should have been--Sir let me get a salesman for you and then I will see what I can do to get your vehicle repaired--but I guess service personnel do not care about your sales dept. So I did not look at your new trucks and if I do look it will not be there..If service does not care about Sales then Sales does not care about service, and that is a leadership problem that will aways hurting the customer (ME).... More
by lneal1123
Employees Worked With
anthony
