Alpine Buick GMC, Littleton/Denver/Highlands Ranch

Customer Service???? Purchased up a 2019 GMC Sierra 2500HD Demo truck that we purchased sight unseen because we were assured/promised it was gently used and would be in ne Purchased up a 2019 GMC Sierra 2500HD Demo truck that we purchased sight unseen because we were assured/promised it was gently used and would be in nearly perfect condition upon pickup. Overall a very enjoyable sales experience, I was looking forward to doing their review. Regretfully, when we came to pick up the vehicle we discovered the truck had higher mileage than anticipated, the bed liner was damaged, side of the bed and passenger doors had scratches, and upon further inspection it was discovered that the top of the vehicle had hail damage. I was assured that everything would be taken care as we already owned the vehicle and could not just leave it there, then everyone walked away...No real apologies. I realize now, we made a huge mistake, this was just a sales tacit to force us to drive the car off the lot...We should have left the truck there and never took possession until our concerns were taken care of (expensive lesson learned). When driving home, I discovered the vehicle was low on DEF fluid, which was a disappointment considering even used vehicles generally have fluids topped off when purchasing. Additionally, they left sensitive personal information about the previous lease holder in the vehicle....No one responded to my e-mail in regards to the sensitive information. Have reached out to management at the dealership and no one other than the sales person has responded to my any of email's or calls..Simply showing how little they care about the customer after getting your money.    We purchased our last GMC new and picked this establishment base on its online reviews, we are now thinking we have made an error. Working in customer service, I understand things happen, its how a place recovers from service challenges that shows the true service spirit of a place.In this instance, none.... Finally out of the blue a service guy called and scheduled the repairs needed, no apologies just a scheduling call. Simply too many other GM dealers to choose from, this place has NO customer service after getting your cash, so be aware. More

Friendly, courteous, and expedient. I gave the review I did because the staff and the mechanics were extremely friendly, and did everything to make sure that I had a really good experien I gave the review I did because the staff and the mechanics were extremely friendly, and did everything to make sure that I had a really good experience. More

Bad service..... liars I got a car at alpine GMC. Joe the financial sales person said if I got the warranty with them my car will be well taken care of if I had a flat,oil c I got a car at alpine GMC. Joe the financial sales person said if I got the warranty with them my car will be well taken care of if I had a flat,oil change, detail and more .well I go to get a oil change I mention to the service desk I have a flat. It's been 2 weeks yet no call not fixed. Yet if we fail a payment they are on you. Please do your job fix my tire!!!!! If you get a car from this dealership keep in mind you will wait more than 2 weeks for them to get anything done even put a tire ridiculous More

Service at Alpine Completed oil change on my duramax quickly and to my satisfaction. Service advisor, Christopher was great, answered all my questions and was professio Completed oil change on my duramax quickly and to my satisfaction. Service advisor, Christopher was great, answered all my questions and was professional. Great experience at Alpine service! More

Most pleasant car buying experience to date. Eugene was wonderful, he helped us get our dream car! Professional yet personable, he was wonderful! He never pressured us. Answered all of our questi Eugene was wonderful, he helped us get our dream car! Professional yet personable, he was wonderful! He never pressured us. Answered all of our questions. More

In for tie rotation, oil and filter change and fluid refill. I have been dealing with alpine Buick for twelve years. I have leased three vehicles over a his period and have been extremely pleased with their ser I have been dealing with alpine Buick for twelve years. I have leased three vehicles over a his period and have been extremely pleased with their service. Always in and out in a short period of time. Keep up the good service. More

Service department is great, can’t say that for the dealers. I can’t say enough for the service that we get when we take our car in for service. It is great every time we take it in and they always let us know w I can’t say enough for the service that we get when we take our car in for service. It is great every time we take it in and they always let us know what needs to be done in the future. The tech that worked on our replacing the truck button stayed over the day we brought it in so that it could be ready for pick up the next day. Again great service that’s why we keep coming back in. More

Service Department I have all my vehicle’s maintenance done at Alpine and have never had an unpleasant experience. I always say that I will buy my next car from Alpine I have all my vehicle’s maintenance done at Alpine and have never had an unpleasant experience. I always say that I will buy my next car from Alpine because of the excellent service. More

Exellence in Service From beginning to end the salesman who took me on was courteous, very helpful and very knowledgeable. He took me through the process quickly and gave From beginning to end the salesman who took me on was courteous, very helpful and very knowledgeable. He took me through the process quickly and gave me a great final deal on a vehicle. All staff seemed very cheerful and happy to be an employee at this site. Which isn’t the norm at car dealerships. More

Patient, informative William and Eugene were amazing help we had not so good credit and they still got us in a very nice newer car better than any dealership we had heard William and Eugene were amazing help we had not so good credit and they still got us in a very nice newer car better than any dealership we had heard back from. More