Almartin Volvo

Great Luxury Experience! I had a great experience from start to finish! Having done my research I had narrowed down my search to the S60 or S90. I worked with Frank Rounds who I had a great experience from start to finish! Having done my research I had narrowed down my search to the S60 or S90. I worked with Frank Rounds who had a wealth of knowledge and a true passion for the Volvo brand. I was able to speak with him over the phone about pricing prior to coming into the dealership. When I arrived I was greeted promptly and met with a smile from Frank. He had all the paperwork and pricing options readily available as we had discussed on the phone. After determining that I was going to get the S90 we quickly went through the finance app and got all the paperwork ready. I returned to work for the day and when i returned that evening I just had to sign on the dotted line and my beautiful new S90 was pulled into the showroom waiting for me. Frank then presented me with the keys and a box of Lake Champlain chocolate and spent the next 45 minutes teaching me about the car and all of the great features. Overall had such and easy and truly a luxury experiences here at Al Martin. Highly recommend! More

Unprofessional We had a great experience at first, sales person super professional and nice. We were told the only way to get the best deal on the model we were look We had a great experience at first, sales person super professional and nice. We were told the only way to get the best deal on the model we were looking at was to go overseas and what you see on the sticker is what you will pay on the lot, no less unless there were incentives. With that being said we decided to purchase else where due to price. Even though we purchased else where we thought about getting an extended warranty through them to give sales some of our business as we had a good experiece so far, well that changed. Our salesperson found out we purchased else where and we received a very unprofessional email as they were upset we did not buy it from them. Needless to say we will no longer recommend this dealer and they will not be receiving any business from us. We would not recommend them. More

Surprised by Negative Reviews Surprised to see negative reviews about this dealership. I recently purchased my first Volvo from Frank and could not be happier. The car is 2 years Surprised to see negative reviews about this dealership. I recently purchased my first Volvo from Frank and could not be happier. The car is 2 years old and I have all the proper documentation about the warranty, etc. The negotiations were very pleasant, no pressure in any way on purchasing or financing. Really went above and beyond to get me the exact vehicle I wanted with the options I wanted. Makes me wonder if some of the reviews on here are from other dealerships. More

Worst volvo dealership I know of Service is something you will need on your Volvo, maybe because they are the one dealership in the state they have a take it of leave it attitude. Try Service is something you will need on your Volvo, maybe because they are the one dealership in the state they have a take it of leave it attitude. Try the independent near the airport. More

To follow up, the manager told me that they would try to "work something out" for me service-wise since I was so disappointed with the sales experience I had. The ambient temperature sensor wasn't working p "work something out" for me service-wise since I was so disappointed with the sales experience I had. The ambient temperature sensor wasn't working properly, so I took it in. Naturally they replaced $500 in wiring instead of changing the actual ambient temperature gauge (a $95 job..which I later had done at sears) ...when I asked almartin why they did this instead and if I could get my money back because they clearly pulled one over on me, they said they would "work something out" for me..when I asked what that meant, they had no answer. Do NOT go here unless you want to be swindled out of thousands after all is said and done. More

Extremely disappointed. Not only did we pay an extra $1000 for an "all-inclusive" warranty package (which didn't cover ANY of the issues that I had with my car during the time I had it, but they fooled $1000 for an "all-inclusive" warranty package (which didn't cover ANY of the issues that I had with my car during the time I had it, but they fooled us into thinking it was a six year warranty when it was really only a little over a year because it started when they acquired the vehicle, not when we purchased it. You would think that would be good for them to tell us. Secondly, We were told there was an AUX jack in the car to connect iPod, etc. There isn't. There isn't even a tape deck to play the iPod through there, so now were paying a few hundred to get a new stereo installed. More

I feel like the guy who was told it was under warranty but had to pay in the end.My experience started small (a stuck transmision stick) and was told to flush the transmission fluid.After 4 hours my car w but had to pay in the end.My experience started small (a stuck transmision stick) and was told to flush the transmission fluid.After 4 hours my car was ready and I drove two miles till transmision went.They got me a rental and would look at it tommorow.I was told the following day I should have never flushed the tranny fluid and that I would need a new transmision.After reading my owners manual and recieving a letter from Volvo USA this model's tranny can be flushed on a regular bases but the guy's at Al Martin don't want to admit a mistake on there part. I personally spoke with the owner at his vacation home and he promised me he'd look into it and call me tommorow(we'll I'm still waiting)and as far as the rental Al Martin didn't pay for that either.Oh yeah I forgot to mention my family bought 3 vehickles from them so much for loyalty! This group of people is one group you don't want to do business with and now that the Chinese are building there cars just give it time the can't make sheetrock never mind a Volvo. More

I bought my first car(S80 T6) from Almartin, it was a great experience. It was a while ago, but I still remember Frank as being the most honest and helpful salesmen to date. I have since sold that car an great experience. It was a while ago, but I still remember Frank as being the most honest and helpful salesmen to date. I have since sold that car and upgraded to an S60 R, but I still buy many parts from them, and occasionally get it serviced with them for things I can not do myself. Their service rate is better than almost anywhere else, and they are very nice. More

I went here to buy a certified preowned Volvo. Sam was nice in a Barney Fife way. As it turns out, his sales approaches were just as Barney Fife. I caught him in at least three lies while negotiating, t nice in a Barney Fife way. As it turns out, his sales approaches were just as Barney Fife. I caught him in at least three lies while negotiating, the most egregious being that the car he took two days to show me wasn't actually certified. It was printed all over their website even after I left. Yet he tried to charge me $1000 for the certification. When I called him on his lie he half admitted to it. His solution was to say in a defensive manner, "What do you want from me?" That aside, I decided to give him the benefit of the doubt. I allowed him to make it up to me the next business day. I went back in to give Sam a chance to do the right thing. At this time he told me the car I wanted had an unidentified transmission problem. He offered me a car that was $5,000 more as an alternative. He also pushed me to finance even though I clearly told him when we settled on the price of the car I actually wanted that I was paying cash. I, again, told him my intentions but they did not sink in. He continued to insist that the first car I wanted may not work out for me and he continued to offer alternative that were much more expensive. I get that he wants to try to upsell me but there is a time and a place. I wouldn't expect a dealership that sells higher end vehicles to resort to such hackey salesmanship. In the end I did not buy the car (for obvious reasons) but did notice the car advertised as certified long after I decided to walk away. I've never experienced such unprofessionalism. This dealership cannot be trusted and I wouldn't even go in there to use the bathroom. More

I brought my 05 S60R to this dealership for the simple fact that they told me I had a 100,000 mile warranty that had transferred from the original owner. Under the impression that I would get the necessar fact that they told me I had a 100,000 mile warranty that had transferred from the original owner. Under the impression that I would get the necessary work done technically for free, I told them to fix everything that would be covered by the warranty. They did. Then they realized on a second check AFTER all the work was done that I in fact did NOT have the warranty and informed me they would be charging me over $1,600 for the repairs. My only other option to avoid the cost was to have them remove all the parts which I had them do. After all was said and done they still charged me $300 for the diagnostic costs (which takes seconds) and I received the same broken car I had dropped off a week prior. Tim, the service manager whom okay'd the order on the parts as well as the service and his manager Jason Stockwell were the most unhelpful and stingy individuals I have ever come across in my life, literally. Other than those xxxxxxxx the service technicians were professional and did good work. I'm not going to say don't take your car here but just beware of the cocksucking service head staff they have. More