Allways Atascosa CDJR

My experience with Allways started great. Jose was quite a character. My wife and I were in the market in purchasing a new pick up. Specifically this 2022 Ram truck we saw on CarGurus. Car fa Jose was quite a character. My wife and I were in the market in purchasing a new pick up. Specifically this 2022 Ram truck we saw on CarGurus. Car fax looked great, besides there was 2000 miles on the oil change they claimed they did. Test drive the truck; following the directions of Mr. Jose our sales representative. Went around the block, then we went back to the dealership. The truck ran great! We decided to go forward with the purchase. It was evening when it was all said and done. Took the truck and a soon as I got on the hwy, I felt a vibration on the seat that shook the truck. I called Jose. He told me to bring it back when you can, and service will take care of me. The next day I took the truck to work and started feeling a thump feeling every time I took off from a stop. After getting home from work I decided to check the truck out myself. The first thing I checked was the fluids starting with the coolant. It was completely dry and had some slimy muddy gunk all over the dip stick. I crawled under the truck and started inspecting all the suspension to find the sorce of the thump and discovered a badly leaking shock, and a weak center bearing bushing. I called Jose again after that and was told the samething, bring it to service. I had explained to Jose that I work graveyard hours and it's hard for me to drive 40 minutes to their dealership with no loaner vehicle or a ride back home. After about a week later I was able to get a day off dropped my truck off in the morning. Jesse was my service advisor, he told me they'll get it racked up & checked out immediately, he'll call me in a few hours. I waited all day and got no call. I called him the next day first thing in the morning and he told me all he had to do was get paperwork from the technician. That took most of the day then, finally got a call from him. He told me the technician didn't see anything wrong but admitted that the bushings to the driveshaft bearing did feel a little weak. But it wasn't torn. He then proceed to try to up sell things the technician recommended. Told me I had two bad tires, so I'll need 4, and I also needed an alignment. Take it, I didn't have the truck no more then two weeks ago that should have been taken care of orat least brought to my attention beforehand. He also told be there was about 50 pounds of weights on one tire; most likely the reason I didn't feel too bad of a vibration. This pick truck was not inspected when it was traded in. It got an oil change and was washed..... that's it! I tried reaching out to management and was told "how do I know your didn't do it". I was very offended by that response. I babied that truck like crazy. I've been telling Always about the thump feeling and vibration the day I drove it home. I feel as though I gotten taken advantage of. The attitude and responses of Mr. Doug was very unprofessional and I also think they have a lot of pencil whipping and laziness on the technician side. More

Always Auto Group were very professional and knowledgeable. They treated me with respect throughout the process. knowledgeable. They treated me with respect throughout the process. More

They have the most kind and people. That help full and best service I’ve ever dealt with That help full and best service I’ve ever dealt with More

This was the of the best service to my car in 40 years of being a Dodge man. I would have my car serviced again and recommend to all my family and friends. Mark was nice, polite, professional and efficient being a Dodge man. I would have my car serviced again and recommend to all my family and friends. Mark was nice, polite, professional and efficient. More

Purchased my 5th vehicle from Allways they go above and beyond every time which is why they will Allways have my business. Only dealer I will go to beyond every time which is why they will Allways have my business. Only dealer I will go to More

Jesse always help and gets the job done in a professional, friendly and courageous manner! professional, friendly and courageous manner! More

Mark was great to work with. Don’t really know Peter Reyes, but I’m sure he just as great since the dealership is so good! No complaints from this customer! Don’t really know Peter Reyes, but I’m sure he just as great since the dealership is so good! No complaints from this customer! More

Excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent More

Great service department. They know what they’re doing and get the job done right. They know what they’re doing and get the job done right. More

Every interaction I’ve had has been seamless! I appreciate y'all making it easy to get in for an oil change on my Jeep! I appreciate y'all making it easy to get in for an oil change on my Jeep! More