Allen Turner Chevrolet - Service Center

Wish Mike would have checked the list I submitted. Made on line appointment for several different services. When asked what I was having done, I forgot one thing, so it didn't get done. Made on line appointment for several different services. When asked what I was having done, I forgot one thing, so it didn't get done. More

RE: Ronald Bailey Mr. Lucas has some dementia, so I came with him to Allen Turner Chevy in Crestview, FL for oil and filter change on his 2011 Duramax 3500 dually truck Mr. Lucas has some dementia, so I came with him to Allen Turner Chevy in Crestview, FL for oil and filter change on his 2011 Duramax 3500 dually truck. Ron was the service person that I dealt with, and he was very professional, so when he ask me if I wanted them to do the 45,000 mile check up while we were there or did we want to come back at a later date, I told him yes, go ahead. Mr. Lucas did not think it needed it, but the truck had almost 45,000 miles. Mr. Lucas has always enjoyed doing his own maintenance work, but now with the dementia he does not realize how important it is to make sure our vehicles are serviced on time. I have no idea who the mechanic was that serviced his truck, because I only talked to Ron. Now, that I am responsible for making sure that things are done, and I have no clue as to what/when things are needed, I am thankful that Ron suggested the 45,000 maintenance be done. Thanks! Sylvia Lucas More

Good job Every one I spoke with was professional and courteous. The work was done quickly, and so far it looks correctly. I will use them again. Every one I spoke with was professional and courteous. The work was done quickly, and so far it looks correctly. I will use them again. More

Positive experience The dealership did a tune-up and put in new spark plugs. The wait time was reasonable and the truck is running like a singer sewing machine The dealership did a tune-up and put in new spark plugs. The wait time was reasonable and the truck is running like a singer sewing machine More

Oil Change Allen Turner Chevrolet has by far the best Services Department I have ever see. I brought my Camaro in for it's standard oil change. They were able to Allen Turner Chevrolet has by far the best Services Department I have ever see. I brought my Camaro in for it's standard oil change. They were able to take my vehicle early. I know I was a difficult customer since I kept on thinking of items for them to check. My vehicle had recently started to sound louder than normal, they found an issue with a connection and fixed it on the spot without hassling me about a bill. I have never seen the level of professional as I saw with the personnel at Allen Turner Chevrolet. Thank you!!! More

Recall 16007 Just stoped in to setup an appointment, but I was told that they would take me right away. They described that it was a software reprogram for the air Just stoped in to setup an appointment, but I was told that they would take me right away. They described that it was a software reprogram for the airbag system and I thought to myself that eventhough it would take time, you don't mess with safety. Much to my surprise, and delight, it only took less than 15 minutes. Thats counting the paperwork and handing me my key. Polite and speedy and done right. More

Routine Service Head and shoulders above dealerships in this area. On time to start, stayed on schedule and completed the job efficiently. Service technicians did t Head and shoulders above dealerships in this area. On time to start, stayed on schedule and completed the job efficiently. Service technicians did the job right the first time. The waiting area is excellent; water, coffee, fruit available and they kept the coffee fresh. Ok, so lots of dealerships can do that, but they don't have a representative like Ms Bailey. She kept on top of the progress, kept me informed, and was clear, concise and very knowledgeable. I had to decide whether or not to have some additional work done, and she helped me without being pushy, judgmental, etc. Oh, forgot to mention that they were slammed with business, and I got the same treatment as everyone else ... exceptional! I'll be back. More

car kept dying Even though I had to have my car towed there twice due to a faulty battery that kept testing good. The service dept was very courteous and apologetic Even though I had to have my car towed there twice due to a faulty battery that kept testing good. The service dept was very courteous and apologetic and made sure it was properly taken care of More

Oil and filter change The visit went very well. The workers were all so very helpful and were very thorough with their explanation on what they were going to be doing with The visit went very well. The workers were all so very helpful and were very thorough with their explanation on what they were going to be doing with my car. It was a very good experience and I intend on taking my car back for anymore services that I might need. More

Worst experience will not be back The lady at the front desk Carrie, was by far the rudest woman I have ever met. She doesn't need to be in CUSTOMER SERVICE if she doesn't like people. The lady at the front desk Carrie, was by far the rudest woman I have ever met. She doesn't need to be in CUSTOMER SERVICE if she doesn't like people. I will not be back and that is thanks to her. I would rethink your employees and listen to the people because I know this is not the first incident you've had. More