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Allen Turner Chevrolet - Service Center

Crestview, FL

4.5
413 Reviews

413 Reviews of Allen Turner Chevrolet - Service Center

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October 22, 2024

Totally did NOT inform me of warranty details. My car has 7,000 miles on it and have to pay for a $700 transmission filter TOTALLY UNACCEPTABLE More

by Donnaisback
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hunter Dandridge
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Allen Turner Chevrolet responded

Thank you for your feedback. We apologize for the misunderstanding regarding your warranty coverage and the issues you’ve encountered. Clear communication about warranty coverage is what we strive for, and we regret that this wasn’t your experience. Please contact us directly so we can better understand the situation.

September 17, 2024

We love this dealership! Everyone always goes over and beyond to make sure we are taken care of. Convenient appointment times and days as well. We highly recommend this deale More

by redrose2427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Hawkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Ray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bette Josey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Dandridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Toler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Allen Turner Chevrolet responded

Thank you for your fantastic review! We're so happy to hear that you’ve had such a great experience with us and that our team goes above and beyond to take care of you. It’s wonderful to know that our convenient appointment times have been helpful for your busy schedule. Your recommendation means a lot to us! If there’s ever anything more we can do for you, we’re here to help. Thanks again for choosing us!

September 16, 2024

Our 2022 Chevrolet Silverado ZR2 with just 17,000 miles broke down on our way to a family vacation. The whole team at Allen Turner Chevrolet treated us like family. Jayden gave us a ride to our beach hou More

by tdriggins70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Reeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Dandridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayden
Sep 17, 2024 -

Allen Turner Chevrolet responded

Thank you so much for sharing your experience! We’re sorry to hear about the unexpected breakdown during your family vacation, but we’re thrilled that our team at Allen Turner Chevrolet was able to help turn things around for you. We're happy to hear that you’re pleased with your new Ram TRX, and we appreciate your trust in us to find the best solution. It was a pleasure working with you, and we’re glad to have helped you get back on the road smoothly. If you ever need anything in the future, don’t hesitate to reach out. Thank you again for choosing Allen Turner Chevrolet!

September 14, 2024

Charlie made our oldest son’s new car purchase a pleasant experience. Very professional and courteous. Highly recommend Charlie for your next vehicle purchase. More

by WALK7105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerome Whitman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Lehner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bette Josey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dalton
Sep 16, 2024 -

Allen Turner Chevrolet responded

Thank you for your kind words! We’re thrilled to hear that Charlie made your son’s car purchase a pleasant and professional experience. Your recommendation means a lot to us!

August 23, 2024

My service advisor kept me informed about my transmission replacement. Comms are key to a successful relationship. More

by marklewakowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton
Aug 27, 2024 -

Allen Turner Chevrolet responded

Thank you so much for the review! We sincerely appreciate your business and hope that you enjoy your vehicle!

August 17, 2024

Excellent customer service, knowledgeable and caring, minimal wait time, and comfortable waiting area! The best dealership in town!!!! More

by dclark2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Gumpert
Aug 19, 2024 -

Allen Turner Chevrolet responded

Thank you for the fantastic 5-star review! We're delighted to hear that you had such a positive experience with our customer service, and that you appreciated our knowledgeable and caring team. It's great to know that our minimal wait time and comfortable waiting area added to your satisfaction. We truly value your kind words and are thrilled to be considered the best dealership in town. We look forward to serving you again!

July 31, 2024

Took my Volt there to reset a code (which is dealer only reset) charged me for diagnostics and told me exactly what I already knew and did not reset the code because they didn’t know how to do it. Asked to More

by Aerialgunr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service team
Jul 31, 2024 -

Allen Turner Chevrolet responded

Thank you for sharing your experience with us. We sincerely apologize for the frustration you encountered during your visit. We are sad to hear that we were unable to meet your expectations and that the service did not resolve your issue. Your feedback is invaluable, and we will be sure to share it with our team to improve our processes and communication. Please give us a call at (850) 398-4718.

July 12, 2024

Richard has gone above and beyond to make things happen him and the finance guy has done right by me I appreciate all due diligence More

by Jacobhollock894
Recommend Dealer
Yes
Employees Worked With
David Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Dandridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Drane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Allen Turner Chevrolet responded

Thank you for sharing your positive experience with us! We are thrilled to hear that Richard and our finance team were able to assist you effectively. At Allen Turner Chevrolet, we strive to provide exceptional service and ensure that our customers' needs are met with diligence and care. Your appreciation means a lot to us, and we look forward to continuing to serve you in the future. Thank you for choosing Allen Turner Chevrolet!

July 05, 2024

Service department always strives to take care of the customer. Brought my Tahoe in for an oil change and tire rotation at the end of the day. I was also able to add tire balance and suspension maintenan More

by Rickyg5050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Kunkle
Jul 09, 2024 -

Allen Turner Chevrolet responded

Thank you so much for the 5-star review, Ricky! We appreciate your kind words about your experience with our service department and are always happy to help you! We hope to see you next time!

June 10, 2024

Easiest car buying experience I’ve ever had! Went in for an alignment and came out with an upgrade that was hassle free and no pressure at all. Every step was easy, even since I was purchasing f More

by ronnie.m.fisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Gilmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Allen Turner Chevrolet responded

Thank you so much for the 5-star review, Ronnie! It is always our pleasure to give you the best buying experience! We sincerely appreciate your business and hope you are enjoying your truck!

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