Allan Vigil Ford Lincoln

I am a long time customer. Experiences have been kinda like the "Dow Jones". My fix for this is to go to the same service rep for all services. My go to (Jasmine Clemmons) was Experiences have been kinda like the "Dow Jones". My fix for this is to go to the same service rep for all services. My go to (Jasmine Clemmons) was not in this time. After a week of no communication on what was going on with my vehicle was an issue. Once that was resolved I and I understood what was going on I was completely satisfied. I appreciated the feedback and the online payment system. More

Repair was done completely to my satisfaction and completed within a reasonable time. Great Work. completed within a reasonable time. Great Work. More

This dealership provided ne with quick and excellent service. Considering the issues with my vehicle, I couldn't be any more impressed. service. Considering the issues with my vehicle, I couldn't be any more impressed. More

The service is terrible, not the service rep, but the we’ve got you attitude so just suck it up. An appointment in August resulted in being told that the appointment was not scheduled with the correct ty we’ve got you attitude so just suck it up. An appointment in August resulted in being told that the appointment was not scheduled with the correct type of technician and that there was only one of the techs we needed and the first appointment we could get was October 19. We take the truck in on October 19 and then we were told it would be 24 to 48 hours before the diagnostics would be complete. I called on October 21 since I had not heard from anyone. I did not get the service advisor so I sent a text. It turns out he was off on the 21st but did reply later to say it had not been brought into the shop as of that time but was in line. After not hearing anything still, I sent another text on the 25th. I finally was told that the problem was not what we were told by an independent mechanic and that none of the three issues were covered under warranty or extended warranty. At the same time they noted low pressure in one of the tires and left the dash display on the tire pressure screen. The right rear tire at that time had 15 lbs of pressure and they did not bother to add any air. I’m sure that would have not taken five minutes and wouldn’t have cost you a fortune. I brought the truck to this dealership because that is where it was purchased, but I will never use Allan Vigil Ford again. I would like to say the only satisfactory treatment came from the Service Advisor I was assigned, Briant Barnwell. He acted in a professional manner and was helpful at all times. Just as an added concern, what good did it do to have an appointment when it still took so long? More

Clean, well-maintained facility; professional and helpful staff; hopefully solved issues with my vehicle and even were able to take care of an outstanding vehicle recall issue that needed to be done. staff; hopefully solved issues with my vehicle and even were able to take care of an outstanding vehicle recall issue that needed to be done. More

Excellent customer service experience! I was greeted by a friendly gentleman, Antony Phillips, who helped me immensely. Mr. Phillips was the ultimate professional with a warm spirit. I wi I was greeted by a friendly gentleman, Antony Phillips, who helped me immensely. Mr. Phillips was the ultimate professional with a warm spirit. I will definitely come back for future service on my vehicle. More

I can not stress enough how happy I was with this Ford dealership. Every detail was painless probably because of the sales person handling my purchase. Floretta was not only knowledgable, but fun to work dealership. Every detail was painless probably because of the sales person handling my purchase. Floretta was not only knowledgable, but fun to work with. I also worked with one of their internet people Kaleef who kept me abreast of the status of my vehicle. It was in transit and as soon as it arrived I received a call from him stating so. The dealership inside and out was clean neat and orderly and I was welcomed in as soon as I drove up. I would also like to point out that Floretta was training a new employee (Miss Yolanda) who was such a pleasure. In closing I would also like to say that the price of my vehicle was a good less expensive than any other dealer in the Atlanta area. My vehicle had more bells and whistles than all the other Rangers that were available from other dealers at a lower cost. Make the trip from wherever you are in Georgia to this dealership. More

The service team was punctual in getting to my car, and they completed the service within the predicted time. they completed the service within the predicted time. More

Ford has lost a customer as the last 2 brand new fords I have bought from them has had nothing but transmission issues They were also going to leave me carless for a month to repair my 2018 Escape (Transmis have bought from them has had nothing but transmission issues They were also going to leave me carless for a month to repair my 2018 Escape (Transmission goes every 50,000 miles) even though I had an extended warranty that coved the repair. More

The service was great. My sales Rep. Omar Johnson was excellent! He kept in touch with me. He was more like a friend than associate(dealer). My sales Rep. Omar Johnson was excellent! He kept in touch with me. He was more like a friend than associate(dealer). More