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All American Ford of Hackensack
Hackensack, NJ
1,481 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,481 Reviews of All American Ford of Hackensack
June 04, 2025
Ashley was very nice and professional. I rely on Ford to service my vehicles. She didn't make me feel pressured to do the extra work needed. But eventually I know I will need work done. Th I rely on Ford to service my vehicles. She didn't make me feel pressured to do the extra work needed. But eventually I know I will need work done. Thanks Ashley More
by Tbone
Employees Worked With
Richard Clinton
May 09, 2025
There was a leak in the coolant system. I paid Ford $240 to diagnose the problem which they said was the thermostat leaking. Thermostats don't leak.. the thermostat housing is where most oc I paid Ford $240 to diagnose the problem which they said was the thermostat leaking. Thermostats don't leak.. the thermostat housing is where most occur. After they replaced the thermostat (which doesn't leak) and the $5 gasket they said the housing was leaking, so the whole job would be over $1000. It should have been about 500. They knew they dd the wrong thing because they offered to not charge for the labor, and charge for the parts and the diagnosis. They wouldn't take any responsibility for the misdiagnosis. I didn't want them to refund it, but to make good on something. They wouldn't. Too bad I didn't know that the thermostat housing was where most leaks occur, but then again, I'm not a mechanic. More
by Incompetent
Employees Worked With
Manager
March 01, 2025
Steven and the Entire Crew that Worked on my 2012 Ford Edge, did a Stellar Job.! The Price for All what needed to be done and the Extras I added was Very Reasonable and the Work was Expertly Done. Ford Edge, did a Stellar Job.! The Price for All what needed to be done and the Extras I added was Very Reasonable and the Work was Expertly Done. The Time it Took to get Everything Done was impressive. I had Consistent Updates from Steven and Transparent Estimates throughout the Entire Process.. Steven and This All American Ford Dealership really took care of my Vehicle and Me and Deserve a THUMBS UP 👍! In Closing I Highly Recommend This Dealership to take care of All Your Needs. This is Why My Rating is 5 Stars. More
by Ford Man
Employees Worked With
STEVEN LAVERDE , SASHA, Amparo Garcia
February 11, 2025
They are always so kind and helpful. Ashley was so informative and made my experience so much better! She went out of her way to help me and explain what needed to be done! I highly reco Ashley was so informative and made my experience so much better! She went out of her way to help me and explain what needed to be done! I highly recommend! More
by anticoavalina
Employees Worked With
Ashley, Shea Deverex
February 04, 2025
I purchased my car from this dealership at the end of my lease and continue to bring it there for servicing and necessary work. The service personnel are a pleasure to work with-attentive, helpful, knowled lease and continue to bring it there for servicing and necessary work. The service personnel are a pleasure to work with-attentive, helpful, knowledgeable - and the work done has always been completely satisfactory. I plan to continue using the dealership and hope that my service advisor, Tatiana, stays there for many years! More
by Repeat Customer
Employees Worked With
Tatiana Shetsen
December 03, 2024
The staff are helpful and work with you regarding your scheduleing needs for service, and they are available to answer your questions. Any time you have them. scheduleing needs for service, and they are available to answer your questions. Any time you have them. More
by Marge
Employees Worked With
Titiana S
