All American Ford of Hackensack

great I recently leased my 4 th ford edge from American ford Hackensack I specifically asked for Rudy Porter sense I dealt with him in 2013 and was very I recently leased my 4 th ford edge from American ford Hackensack I specifically asked for Rudy Porter sense I dealt with him in 2013 and was very impressedwith.his knowledge and professional manner, he also was very helpful and patent in explaining details of this new model.i am also very impressed with his follow up after pick up of the car Lester W Hodgson 52 Maywood Ave. Maywood N.J. More

Ken Comes Through Ken Whyte got me in and out in a few hours with a substantial checkup and maintenance. I went out and had lunch, then picked up my little Focus. Ken Whyte got me in and out in a few hours with a substantial checkup and maintenance. I went out and had lunch, then picked up my little Focus. More

Repair of vehicle Very pleasant people work at ford in Hackensack. Very helpful and understanding to ones situation. Special shoutout to the service writer I had he kep Very pleasant people work at ford in Hackensack. Very helpful and understanding to ones situation. Special shoutout to the service writer I had he kept it positive and stayed honest with me the whole time. More

prompt knowledgeable service My service advisor Ken made my short stay a pleasant one as he went over all the details and options available to me during my service visit. He even My service advisor Ken made my short stay a pleasant one as he went over all the details and options available to me during my service visit. He even took the time to show me how to submit my rebate online. More

8 hours to purchase and little customer support I have given 2 stars (fair) as my experience has been worse than average. To start, it took all of 8 hours to complete a purchase of a 2016 Explorer. I have given 2 stars (fair) as my experience has been worse than average. To start, it took all of 8 hours to complete a purchase of a 2016 Explorer. I was told the unit was on the lot but that was not true. We waited quite a while for the car to come from another lot. Larry Rubin did all he could to expedite it. We agreed on the price and then we waited again to do paperwork. I left the lot with the vehicle in the dark as they closed the dealership gates (actually, we were locked in). I subsequently found a chip on the hood which I reported promptly. I was sent a tube of touchup paint and at the direction of the dealership, I applied it so it would not rust. When I returned for my plates I asked Larry to take care of it professionally as I didn't like the way it looked on my new $50K truck. He forwarded me to Service. The head of service (Alan) said "if I show that to Ford, they'll laugh at me...go tell the salesman to write a we owe document". By this time, I was out of time and patience (why should I have to go tell anyone, that's your job) so moved to my next appointment and returned home. I wrote an email to their Customer Service. I received a call from Joe Fisher with his personal cell phone. So I called back this number several times leaving messages. No call back. I then call him a week later at the showroom. No apology but Joe sounded interested to help now and said he needed to arrange things for me and he would call back in 1 hour. "will you? Yes, I will." Longer story short...I've been forgotten, adding insult to injury. More