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All American Ford of Hackensack
Hackensack, NJ
1,470 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,470 Reviews of All American Ford of Hackensack
March 04, 2016
Great Price and Great Follow-up Services I thought that I was down grading from a BMW to a Ford however I don't miss a thing. I have all the features that I had in my BM and more. I love my I thought that I was down grading from a BMW to a Ford however I don't miss a thing. I have all the features that I had in my BM and more. I love my new car. I received no pressure from the sales people. I told them what I needed I they did everything possible to meet my needs. Thanks Rudy and Julian. More
by amiissa1
Employees Worked With
Julian , Rudy Porter
March 04, 2016
8 hours to purchase and little customer support I have given 2 stars (fair) as my experience has been worse than average. To start, it took all of 8 hours to complete a purchase of a 2016 Explorer. I have given 2 stars (fair) as my experience has been worse than average. To start, it took all of 8 hours to complete a purchase of a 2016 Explorer. I was told the unit was on the lot but that was not true. We waited quite a while for the car to come from another lot. Larry Rubin did all he could to expedite it. We agreed on the price and then we waited again to do paperwork. I left the lot with the vehicle in the dark as they closed the dealership gates (actually, we were locked in). I subsequently found a chip on the hood which I reported promptly. I was sent a tube of touchup paint and at the direction of the dealership, I applied it so it would not rust. When I returned for my plates I asked Larry to take care of it professionally as I didn't like the way it looked on my new $50K truck. He forwarded me to Service. The head of service (Alan) said "if I show that to Ford, they'll laugh at me...go tell the salesman to write a we owe document". By this time, I was out of time and patience (why should I have to go tell anyone, that's your job) so moved to my next appointment and returned home. I wrote an email to their Customer Service. I received a call from Joe Fisher with his personal cell phone. So I called back this number several times leaving messages. No call back. I then call him a week later at the showroom. No apology but Joe sounded interested to help now and said he needed to arrange things for me and he would call back in 1 hour. "will you? Yes, I will." Longer story short...I've been forgotten, adding insult to injury. More
by Underwhelmed
Employees Worked With
Alan in service, Joe Fisher, Larry Rubin
March 02, 2016
Efficient Service I went last on December 30, 2015, to have a spare tire mounted. Is a pleasure when Ken Whyte takes care of the Service, efficient, expeditious, knowl I went last on December 30, 2015, to have a spare tire mounted. Is a pleasure when Ken Whyte takes care of the Service, efficient, expeditious, knowledgeable. Ken is an old fashioned, very friendly, dedicated employee the good old American way. More
by DavidDoblack
Employees Worked With
Kenneth Whyte
February 29, 2016
Great Nice smart helpful convenient sharp educated kind ,all great employees .nice to have an organized crew. Would make a nice crew on any kind of team Nice smart helpful convenient sharp educated kind ,all great employees .nice to have an organized crew. Would make a nice crew on any kind of team More
by Trumpet
Employees Worked With
Ken mizdol, Jerry Forman
February 29, 2016
Recent Visit! As always Ken Whyte made my recent visit as painless as possible! The service provided to my F-350 was within my budget and ready on time. As always Ken Whyte made my recent visit as painless as possible! The service provided to my F-350 was within my budget and ready on time. More
by McB
Employees Worked With
Kenneth Whyte
February 29, 2016
Sales and Service I went to Ford to have my Explorer serviced and also to purchase a new Explorer. My first salesman ( Jerry) was terrible, so I walked away. But as I w I went to Ford to have my Explorer serviced and also to purchase a new Explorer. My first salesman ( Jerry) was terrible, so I walked away. But as I was waiting outside for my vehicle I was reeled back in by another salesman. At this point they gave me an amazing salesman Jesus Marante. He truly wanted to make sure all my wants and needs in my new vehicle were meet. I was now satisfied and no longer upset about my experience. Thank you Jesus for your amazing upbeat and positive additude!!! As for service , Rich Wolski is also very good at his job and kept me informed every step of the way. Thank you to the young ladies at service as well they are awesome. Marisol M. More
by Marisolm
Employees Worked With
Jesus Marante, Rich Wolski
February 29, 2016
Awesomeness! This is the BEST Ford dealership in Bergen County. Professional sales associates and superior service advisors that will meet and exceed your expectat This is the BEST Ford dealership in Bergen County. Professional sales associates and superior service advisors that will meet and exceed your expectations. Try All American Ford! Your last stop for piece of mind. More
by Boreilly
Employees Worked With
Rich Wolski
February 24, 2016
Great Experience I have been a repeat customer of All American Ford for years. It is a pleasure dealing with Rudy Porter. He was able to get me into a new lease of the I have been a repeat customer of All American Ford for years. It is a pleasure dealing with Rudy Porter. He was able to get me into a new lease of the exact car, color and features I wanted ASAP. He is not aa pushy salesman and I recommend him for your next lease or purchase. More
by Tomjaw
Employees Worked With
Rudy Porter
February 23, 2016
Yet Another Great Experience During this visit to All American Ford (Quick Lane) we took our 2012 Cadillac CTS in for new tires, and are very satisfied. We picked out tires, a During this visit to All American Ford (Quick Lane) we took our 2012 Cadillac CTS in for new tires, and are very satisfied. We picked out tires, and they were able to match the price from Pep Boys. The tires were installed quick, and I know it was done right. Add tires to the list of things All American Ford does right. More
by Tyleryac
Employees Worked With
Shea Deverex
February 22, 2016
Great Service Department I brought my 2010 Explorer in to resolve an issue related to not having any heat in the passenger compartment and possible transmission issues. I exp I brought my 2010 Explorer in to resolve an issue related to not having any heat in the passenger compartment and possible transmission issues. I explained the problem to Ken, he wrote up the service order and reviewed it with me to see if he had addressed all of my concerns, Once the problem was diagnosed, Ken followed through with the Continued Service Plan people to get the service that was covered by warranty authorized right away so that the car could be fixed as soon as possible. Ken kept me updated throughout the entire process. He is a great example of the commitment to customer service by the employees of All American Ford. More
by AM1951
Employees Worked With
Kenneth Whyte
